Answer The Questions To Scenarios 1 And 2 Below Please Selec

Answer The Questions To Scenarios 1 And 2 Below Please Select The Del

Answer the questions to Scenarios 1 and 2 below. Please select the delivery option of your choice and label each as Scenario 1 and Scenario 2 when providing your answer.

Scenario 1: You have been asked to help out on some enhancement requests for the website that customers use to review their medical claims information. The original website was implemented about six months ago and has a long backlog of enhancement requests. The project manager has given you two specific enhancements to work on and the names of who you should talk to about their requirements. The names include The web self-service manager, The customer service manager, The director of customer service. Who do you meet with first and why? Explain what is your objective in meeting with this person? What questions do you plan to ask at the beginning of the interview? List at least three.

Scenario 2: You have been asked to work on a new project for the audit operations team. This team would like to automate some of their work and needs your help to identify what should be automated and some possible solutions. You have already met with the operations manager to understand the pain points and the goals of the automation efforts. When you asked the operations manager what teams or areas were dependent on his team, he answered: “Well, there are many teams dependent on our work. It depends on what exception occurred in the audit, and what team has the skills and resources to handle it.” What probing questions would you ask next? List 3-5 probing questions.

Paper For Above instruction

In addressing the enhancement requests for the medical claims review website (Scenario 1), the initial meeting should be with the Web Self-Service Manager. This person is likely to have comprehensive knowledge about the technical aspects of the website, current functionalities, and ongoing or upcoming enhancements. Meeting with the Web Self-Service Manager first helps to prioritize the enhancements based on technical feasibility and integration considerations. The primary objective in this meeting is to understand the detailed requirements of the requested enhancements, the current limitations of the website, and the technical constraints involved. This forms the foundation for planning and ensures alignment between user needs and technical capabilities.

When initiating the interview, key questions should include: 1) What specific issues or limitations are users currently experiencing with the website? 2) What are the exact requirements and expected outcomes for each enhancement? 3) Are there any technical or resource limitations that we should be aware of? These questions help clarify the scope, impact, and feasibility of the requested enhancements, paving the way for effective planning and prioritization.

For Scenario 2, the next step is to ask targeted probing questions to the operations manager to better understand dependency chains and potential automation opportunities. Key questions include: 1) Which specific teams or departments rely on your team's work, and in what ways do they depend on it? 2) How do different types of exceptions impact the workflow of your team and dependent teams? 3) What are the common skills and resources available across the dependent teams that could support automation? 4) Can you provide examples of recurring exceptions that could be standardized or simplified through automation? 5) What current manual processes could be streamlined to reduce processing times and errors? These questions facilitate identifying priority areas for automation, understanding workflow dependencies, and assessing feasibility.

Identifying dependencies and understanding workflows in detail enable the development of targeted automation solutions. A systematic approach—including stakeholder interviews, process mapping, and feasibility analysis—helps identify bottlenecks and automation opportunities that align with team capabilities and organizational goals. Adopting such an approach enhances efficiency, reduces error rates, and allows for scalable automation initiatives.

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