Applying EI To Change The Culture Of Patient Safety

Applying Ei To Change The Culture Of Patient Safetychanging A Culture

Applying Ei To Change The Culture Of Patient Safety Changing a culture prone to medical error is one of the most difficult obstacles to improving patient safety. In the traditional safety culture, blame and judgment undermine reporting and systems improvement. A “fix-the- problem-not-the-blame†approach is at least articulated if not operationalized in most healthcare organizations. However, simply identifying risk management and quality improvement as a no-blame system is not enough to change a culture deeply ingrained in healthcare providers. The EIPS model may offer a way to change the blame culture (see Figure 13.5).

For example, in the story presented, several clinical culture issues predisposed the unit to the error. Using Reason’s model, the culture created holes that made the flow from error to patient harm more likely, especially with the new employee orientation to the clinical unit. EI/Patient Safety (EIPS) Model. In this model, good communication skills improve EI skills and good EI skills improve communication. These two skill sets are in a positive feedback loop.

If communication skills are poor, EI abilities can improve them. If communication is poor, safety is compromised, but as EI ability improves communication, this negative influence is mitigated via EI abilities. Using the EIPS Model, diagram a patient safety procedure on your unit that has an emotional or interpersonal “hole†in it. Describe in one paragraph how one EI ability could be used to ameliorate that hole. Submit the diagram of the problem from your place of work ( Home Health Aid) and the paragraph [it should be 8 to 10 sentences].

Please adhere to APA format- ensure you label your diagram correctly. Please add references NO PLAGIARISM MORE THAN 10 % DUE DATE SEPTEMBER 21, 2023.

Sample Paper For Above instruction

Diagram of the Patient Safety Procedure with an Emotional/Interpersonal Hole

The diagram depicts a typical medication administration procedure in a home health setting, highlighting a communication gap between the caregiver and the patient during order confirmation. Specifically, the failure to verify patient understanding or clarify medication instructions creates an emotional hole, leading to potential medication errors. This interpersonal hole is often rooted in the caregiver's assumption that the patient understands instructions or in overconfidence in the communication process. Addressing this hole is critical since miscommunication can jeopardize patient safety and trust. To ameliorate this issue, the emotional intelligence (EI) ability of empathy can be effectively utilized. By cultivating empathy, caregivers can better understand patients' perspectives, feelings, and potential concerns about medications. Utilizing empathy, the caregiver can verify understanding by actively listening, observing nonverbal cues, and asking open-ended questions. This approach fosters a trusting environment, reduces emotional distance, and ensures clearer communication. Enhancing empathy in home health aids helps bridge interpersonal gaps, thereby reducing medication errors and improving overall patient safety. Incorporating peer training and role-playing scenarios can further reinforce empathetic communication skills in daily practice. Ultimately, using empathy as an EI ability addresses the interpersonal hole by making communication more patient-centered and emotionally supportive, which is essential in promoting safety and trust.

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