Article Citation And Permalink (APA Format) Article 1

Article Citation and Permalink (APA format) Article 1 Article 2 Point Description

The assignment requires an analysis of two articles, focusing on their citation details, study hypotheses, variables, data types, population, sampling methods, and data collection techniques. For the first article, the content discusses a Gemba walk initiative in a healthcare setting aimed at improving customer service efficiency by reducing wait times and enhancing staff training. The second article investigates patient satisfaction and preferences relating to hospital-at-home versus traditional hospital care for COPD exacerbations, including hypotheses, variables, population specifics, and sampling methods.

Paper For Above instruction

The analysis of scholarly articles necessitates a systematic approach to understand their core components and methodological rigor. By examining the first article, which describes a quality improvement initiative within a healthcare organization, we observe a qualitative description of implementing a Gemba walk to enhance customer service operations. The article does not explicitly state hypotheses but aims to identify waste reduction opportunities, primarily focusing on reducing call volume and improving staff training. The variables include the process of observed activities and potential outcomes like wait times and resolution rates, with data collected through direct observation and feedback during the walk. The population involves the customer service department and its representatives, with the sampling method being purposive, targeting specific staff involved in the process to gather relevant insights for improvement.

The second article presents a quantitative study examining patient satisfaction and preferences in treatment settings for COPD exacerbations. Although explicit hypotheses are not directly stated, the study implies that different treatment locations (home vs hospital) influence patient satisfaction and preferences, with the null hypothesis (H0) suggesting no difference exists between the treatment locations, and the alternative hypothesis (H1) proposing that differences are present. Key variables include treatment location (categorical: home or hospital), patient satisfaction (ordinal scale from 1-5), and patient preference (categorical). The population encompasses COPD patients from five hospitals and three home care organizations, totaling 139 respondents. Data collection involved a structured questionnaire with open-ended and scaled questions, and the sampling method was a mixed approach with randomized sampling for the quantitative data portion.

Methodologically, the first article relies on observational data collected during a walk-through process, emphasizing qualitative insights for process improvements. Conversely, the second study employs survey-based data collection to quantify satisfaction levels and preferences, enabling statistical comparisons across different care settings. Both articles demonstrate rigorous approaches suited to their research questions: qualitative for process evaluation and quantitative for measuring patient experiences. Such distinctions underscore the importance of aligning methodology with research objectives, whether aiming for operational improvements or patient-centered evaluations.

In conclusion, the comprehensive analysis of these articles reveals different research designs, variables, data collection techniques, and populations studied, all contributing to evidence-based practices in healthcare. The first article’s focus on process improvement highlights observational and qualitative methods, whereas the second emphasizes patient satisfaction measurement through structured questionnaires. Both approaches contribute valuable insights, guiding healthcare providers toward enhanced service delivery and patient outcomes.

References

  • Utens, C. M. A., Goossens, L. M. A., van Schayck, O. C. P., Rutten-van Mölken, M. P. M. H., van Litsenburg, W., Janssen, A., & Smeenk, F. W. J. M. (2013). Patient preference and satisfaction in hospital-at-home and usual hospital care for COPD exacerbations: Results of a randomised controlled trial. International Journal of Nursing Studies, 50, 1537–1549. https://doi.org/10.1016/j.ijnurstu.2013.03.006
  • Gürel, E., & Tat, M. (2017). SWOT analysis: A theoretical review. Journal of International Social Research, 10(51), 994-1006.
  • Korableva, O. N., & Kalimullina, O. V. (2016). Strategic approach to the optimization of organization based on BSC-SWOT matrix. In 2016 IEEE International Conference on Knowledge Engineering and Applications (ICKEA) (pp. 207-211). IEEE.
  • Leiber, T., Stensaker, B., & Harvey, L. C. (2018). Bridging theory and practice of impact evaluation of quality management in higher education institutions: a SWOT analysis. European Journal of Higher Education, 8(3), 281-297.
  • Menga, E., Dan, A., Lu, J., & Liu, X. (2015). Ranking alternative strategies by SWOT analysis in the framework of the axiomatic fuzzy set theory and the ER approach. Journal of Intelligent & Fuzzy Systems, 28(4), 1545-1555.
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  • Gürel, E., & Tat, M. (2017). SWOT analysis: A theoretical review. Journal of International Social Research, 10(51), 994-1006.
  • Blue Shield Mission Statement. (2016). Retrieved from [Online Source]
  • What is a Gemba walk and why is it so important. (2019). Retrieved from [Online Source]
  • Additional scholarly articles on healthcare quality improvement and patient satisfaction metrics.

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