As The HR Manager For A Large Healthcare Organization

As The Hr Manager For A Large Health Care Organization You Have Been

As the HR manager for a large health care organization, you have been asked to design a new position for an individual contributor in a non-clinical department such as Billing, Admitting, HR. The job should be entry to mid-level and appropriate for someone with a bachelor's degree in health care administration. Write a 6–8 page paper in which you: Develop the job title and essential duties for the new position. Write detailed job description suitable for listing on the organization’s website. Identify the desired KSAs (Knowledge, Skills, and Abilities). Explain the required minimum qualifications. Describe the steps involved in hiring for this new position. Develop salary recommendations. Identify a process to identify the most qualified applicants for the position. Be sure to justify each decision and recommendation you make.

Paper For Above instruction

Introduction

In the dynamic landscape of healthcare, non-clinical departments play a pivotal role in ensuring the smooth operation and quality delivery of care. To support these functions efficiently, new positions must be carefully designed to align with organizational goals, meet operational needs, and attract qualified talent. This paper proposes a new position within a non-clinical department, specifically targeting roles in billing, admitting, or human resources, suitable for individuals holding a bachelor’s degree in healthcare administration. The following sections detail the job title, essential duties, description, required KSAs, minimum qualifications, hiring process, salary recommendations, and applicant selection procedures.

Job Title and Essential Duties

The proposed job title for this position is Healthcare Administrative Coordinator. This role is vital in supporting administrative functions such as billing processes, patient admitting procedures, or HR-related tasks, depending on departmental needs.

Essential Duties:

- Coordinate and process patient billing information accurately and efficiently.

- Assist in managing patient admission and discharge workflows to ensure compliance and timeliness.

- Support HR functions, including onboarding, maintaining employee records, and coordinating staff scheduling.

- Serve as a liaison between patients, staff, and insurance providers, ensuring clear communication.

- Maintain confidentiality of patient and organizational information in accordance with HIPAA and other regulations.

- Prepare reports and documentation related to departmental operations.

- Utilize healthcare management software to input, retrieve, and analyze data.

- Participate in continuous improvement initiatives aimed at enhancing operational efficiency.

Job Description

The Healthcare Administrative Coordinator is an integral part of the non-clinical team responsible for ensuring the smooth functioning of billing, admitting, and HR operations. The role requires a detail-oriented professional with excellent communication skills, proficiency in healthcare management systems, and a solid understanding of healthcare regulations. The Coordinator will collaborate with clinical staff, patients, insurance companies, and organizational leadership to ensure operational excellence.

Key Responsibilities:

- Manage patient billing and coding processes to ensure accurate and timely invoicing.

- Facilitate patient admission and discharge procedures, coordinating with clinical staff and departments.

- Support HR functions such as staff onboarding, benefits administration, and compliance documentation.

- Maintain and update organizational databases with current information.

- Address inquiries from patients, staff, and external agencies professionally and promptly.

- Contribute to process improvement initiatives to optimize administrative workflows.

- Ensure compliance with healthcare laws, privacy regulations, and organizational policies.

This role serves as a bridge between clinical teams and administrative functions, requiring a balanced skill set aligned with healthcare administration principles.

Knowledge, Skills, and Abilities (KSAs)

Knowledge:

- Principles of healthcare administration and management.

- Healthcare billing, coding, and insurance processes.

- HIPAA and healthcare privacy and confidentiality regulations.

- Electronic health records (EHR) systems and healthcare management software.

- Organizational policies and procedures.

Skills:

- Strong communication and interpersonal skills.

- Proficiency in MS Office Suite and healthcare-specific software.

- Data analysis and reporting capabilities.

- Problem-solving skills and attention to detail.

- Time management and organizational skills.

Abilities:

- Ability to multitask effectively in a fast-paced environment.

- Ability to interpret healthcare regulations and policies.

- Ability to work collaboratively across departments.

- Ability to maintain confidentiality and exercise ethical judgment.

Minimum Qualifications

- Bachelor’s degree in Healthcare Administration, Health Information Management, or a related field.

- Prior experience (preferably 1-2 years) in healthcare administration, billing, or patient services.

- Familiarity with healthcare management software such as Epic, Meditech, or similar systems.

- Knowledge of healthcare laws and regulations like HIPAA.

- Strong organizational and communication skills.

Steps in the Hiring Process

1. Job Posting: Publish the position on the organization's website, healthcare job boards, and professional networks.

2. Application Screening: Review applicant resumes for minimum qualifications, relevant experience, and KSAs.

3. Initial Interview: Conduct video or in-person interviews to assess communication skills, motivation, and understanding of healthcare operations.

4. Skills Assessment: Administer a practical test or task related to healthcare data entry, billing scenarios, or policy comprehension.

5. Secondary Interview: Engage department stakeholders to evaluate cultural fit and technical knowledge.

6. Reference Checks: Contact previous employers to verify experience and work ethic.

7. Job Offer: Extend an offer to the most qualified candidate, including salary and benefits package details.

Salary Recommendations

Based on industry benchmarks and geographic location, the proposed salary range for the Healthcare Administrative Coordinator is between $45,000 and $55,000 annually. This range accounts for experience level, regional cost of living, and market demand for healthcare administrative personnel. Compensation should be competitive enough to attract qualified candidates while aligning with organizational budget constraints.

Applicant Selection Process

The selection process will prioritize candidates demonstrating strong KSAs, relevant experience, and cultural fit. Initial screening will narrow the pool based on resumes and cover letters. Skills assessments will gauge practical competence, while interviews will assess interpersonal skills, motivation, and organizational understanding. References will provide insights into past performance and professionalism. Candidates excelling at all these stages will be considered the most qualified. A scoring rubric can be employed to ensure objectivity, assigning weights to each criterion—such as experience (30%), skills test (25%), interview performance (25%), and references (20%).

Justification: This multi-phase approach ensures a comprehensive evaluation of candidate capabilities, minimizes biases, and aligns with best practices in healthcare recruitment (Brooks et al., 2020). Furthermore, incorporating skills assessments adds a practical dimension to the process, ensuring the selected individual can perform essential duties effectively.

Conclusion

Designing a new healthcare administrative position requires careful analysis of organizational needs, targeted role development, and strategic hiring processes. The proposed Healthcare Administrative Coordinator position is tailored to support critical non-clinical functions within the organization, requiring specific KSAs, qualifications, and a well-structured selection process. Competitive salary recommendations, coupled with a robust applicant evaluation system, will help attract and retain qualified individuals capable of improving operational efficiencies in the healthcare setting.

References

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