As The Vice President Of Rochester Preferred Travel You Are
As The Vice President Of Rochester Preferred Travel You Are Upset Wit
As the Vice President of Rochester Preferred Travel, you are upset with Premier Promos. Premier is a catalog company that provides imprinted promotional products for companies. Your travel service was looking for something special to promote its cruise ship travel packages. Premier offered free samples of its promotional merchandise under its "No Surprise" policy. You asked yourself, "What can we lose?" and on January 11, you placed a telephone order for a number of samples. These included an insulated lunch sack, a portable power strip in a zippered case, a square-ended barrel bag with fanny pack, a deluxe canvas attaché case, two colors of garment-dyed sweatshirts. All items were supposed to be free. But it seemed odd to you when they asked for your company's credit card number. This was because Premier had promised to bill you only if you decided to keep these sample items. When the items arrived, you were not pleased. You returned them all on January 21. You have a postal receipt showing the return. However, your February credit card statement showed a charge of $258.20 for the sample items. You called Premier in February and spoke to Virginia, who assured you that a credit would be made on your next statement. However, your March statement showed no credit. You called again and received a similar promise. It's now April and no credit has been made. You realize that this situation is now too complicated for another telephone call, and you decide to write and demand action. The complaint letter needs to be addressed to: Ms. Arletta Sandusky, Customer Services, Premier Promos, 2445 Bermiss Road, Valdosta, GA 31602. Your letter should include the following elements: All the essential parts of a business letter. The opening and closing of the letter must demonstrate originality.
Paper For Above instruction
[Name]
Vice President
Rochester Preferred Travel
123 Travel Lane
Rochester, NY 14604
April 27, 2024
Ms. Arletta Sandusky
Customer Services
Premier Promos
2445 Bermiss Road
Valdosta, GA 31602
Dear Ms. Sandusky,
I hope this letter finds you well. As the Vice President of Rochester Preferred Travel, I am writing to bring a matter to your attention that requires your immediate assistance and resolution. Recently, we ordered a set of promotional items from Premier Promos under your "No Surprise" policy, believing we could enhance our travel packages with your custom merchandise. Despite returning the samples promptly, we have been unable to obtain the refund promised.
On January 11, we placed a phone order for several promotional samples, including an insulated lunch sack, a portable power strip, a barrel bag with fanny pack, a canvas attaché, and two colors of sweatshirts. We were assured these items would be free unless we decided to keep them, and we questioned the requirement for a credit card, which seemed unusual considering your policy. Upon receipt of the samples, we promptly returned all items on January 21 and retained the postal receipt as proof of our return.
However, despite our return and multiple assurances from your representative Virginia that a credit would be issued, our February and March credit card statements continue to reflect a charge of $258.20 for these items, with no credit applied. We have spoken to Virginia again, emphasizing the urgency of the matter, but as of April, the credited amount remains unrefunded.
This persistent issue has caused inconvenience and concern. We trust that it is merely an oversight or administrative delay that can be swiftly rectified. We value our relationship with Premier Promos and hope to resolve this amicably and efficiently. Therefore, I respectfully request that you process the refund of $258.20 immediately and confirm with us once the credit has been processed.
Thank you very much for your prompt attention to this matter. We look forward to your swift response and resolution so that we can continue our dealings with confidence in your service.
Sincerely,
[Your Name]
Vice President
Rochester Preferred Travel
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