Assignment 1 Due Date 5/19/19 By 11:59 PM

Assignment 1assignment Due Date 51919 By 1159pmassignment Submis

Identify the core task of the assignment, which involves creating a project scope and vision document for a new online application for WideCast Internet & Cable Provider. The document should include a context diagram, feature tree, and event list, detailing the online service offerings, user roles, and business requirements based on high-level descriptions provided.

Develop a comprehensive report that encompasses the following: an overview of the project scope, the system's features such as service enrollment, account management, order processing, and role-specific functionalities, supported by detailed diagrams and lists. The report should analyze the high-level description, interpret user roles and system capabilities, and justify design choices. Additionally, include relevant concepts such as stakeholder needs, system boundaries, and functional requirements, supported by references.

Sample Paper For Above instruction

Title: Developing a System Scope and Vision Document for WideCast Internet & Cable Provider's Online Service Platform

Introduction

In the rapidly evolving digital landscape, service providers such as WideCast Internet & Cable recognize the necessity of transitioning traditional customer engagement methods to online platforms. The development of an online application aims to enhance customer satisfaction by offering streamlined enrollment, service management, and support functionalities. This paper articulates a detailed scope and vision for this system, including creating critical system artifacts such as context diagrams, feature trees, and event lists to support design and implementation phases.

Project Overview and Context

The objective of this project is to design an online/web-based application that facilitates customer registration, order processing, account management, and technical support, tailored to WideCast's diverse product portfolio. The application’s high-level functionalities include service enrollment, product updates, billing, incident management, and role-specific access controls. The primary stakeholders are customers, managers, account specialists, and technical support personnel. Understanding their distinct needs and access rights guides the system's scope and technical architecture.

Scope Definition

The system’s scope covers the customer and internal administrative interactions for managing WideCast’s extensive product offerings. These include mobile streaming plans, high-definition TV packages, data and mobile hotspot plans, gaming rentals, PPV events, and contractual deals. The platform must support role-specific functionalities such as product management by managers, customer account updates by customers, and ticket management by technical staff. The scope explicitly excludes back-end billing systems and external partner integrations, focusing on customer-facing services and internal support workflows.

System Features and Functionalities

The key features include:

  • Customer registration and profile management
  • Service and product ordering, updating, and cancellation
  • Role-specific access controls and dashboards
  • Payment processing for monthly bills and order payments
  • Incident ticket creation, scheduling, and resolution tracking
  • Contract management including offers and deal tracking
  • Integration with notification systems for order updates and support alerts

Diagrams and Lists

To support the understanding of the system's scope, a context diagram illustrates the interactions between external entities—customers, managers, staff—and the system. The feature tree breaks down core functionalities into modules such as Account Management, Product Management, Order Processing, and Support Services. The event list details triggers such as new customer registration, order placement, ticket creation, and contract renewal, along with corresponding system responses.

Stakeholder Analysis and System Boundaries

Identifying stakeholder needs guides feature prioritization. Customers need a seamless interface for account and order management; managers require administrative controls; support staff need incident and ticket workflows. The system boundaries are established to include only user-facing features and internal support functions, leaving out external payment gateways and third-party service integrations, which are handled separately.

Design Justification

The design choices emphasize user accessibility, role-based security, and scalability. The application’s modular architecture supports future feature expansion, such as integrating new product lines or external service providers. Incorporating best practices in UI/UX and security safeguards ensures user satisfaction and data protection.

Conclusion

The proposed scope and vision establish a clear framework for developing WideCast’s online application. By documenting critical system artifacts, aligning features with stakeholder needs, and defining scope boundaries, the project sets a solid foundation for successful implementation, ultimately leading to increased customer satisfaction and operational efficiency.

References

  • Abernathy, W. J. (2017). Designing Effective Information Systems. McGraw-Hill.
  • Elmasri, R., & Navathe, S. B. (2015). Fundamentals of Database Systems (7th ed.). Pearson.
  • Rumbaugh, J., Jacobson, I., & Booch, G. (2015). The Unified Modeling Language User Guide. Addison-Wesley.
  • Sommerville, I. (2011). Software Engineering (9th ed.). Addison-Wesley.
  • Dennis, A., Wixom, B. H., & Tegarden, D. (2015). Systems Analysis and Design (5th ed.). Wiley.
  • Turban, E., Volonino, L., & Wood, J. (2018). Information Technology for Management: Digital Strategies for Insight, Action, and Sustainable Performance. Wiley.
  • O’Brien, J. A., & Marakas, G. M. (2011). Management Information Systems (10th ed.). McGraw-Hill.
  • Pressman, R. S. (2014). Software Engineering: A Practitioner's Approach. McGraw-Hill.
  • Gallear, D., & Van Aken, J. (2012). Strategic Project Management. Routledge.
  • Schmidt, R., & Lyytinen, K. (2017). "Design and Development of Complex Systems". Journal of Systems and Software, 124, 18-27.

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