Assignment Billing Error At Seemoji 9753 Livernois Troy MI

Assignmenta Billing Error At Seemoji 9753 Livernois Troy Mi 48311

A billing error at SeeMoji (9753 Livernois, Troy, MI 48311) has been brought to your attention. On January 4, a customer (Judy Baley, 20100 Pleasant St., Miami, FL 15789) purchased a $1 10-pack of emojis but was charged $100 due to a temporary glitch in the system. Write a letter to the customer explaining that the error occurred and has been corrected. The customer should see the $100 credit and new charge for $1 on her credit card statement. Apologize for the error and thank her for her for her business. Use correct letter format as shown on the last page of the Style Guide.

Paper For Above instruction

January 10, 2024

Judy Baley

20100 Pleasant St.

Miami, FL 15789

Dear Ms. Baley,

We are writing to inform you about an error that occurred regarding your recent purchase at SeeMoji on January 4th. Due to a temporary glitch in our billing system, your transaction for the purchase of a 10-pack of emojis was mistakenly processed for $100 instead of the correct amount of $1. We sincerely apologize for any confusion or inconvenience this may have caused.

Upon discovering the issue, our technical team promptly corrected the error. As a result, your credit card statement will reflect a $100 refund, which has already been processed, and a new charge of $1 for the emoji pack. You should see these adjustments on your upcoming credit card statement. Please allow a few days for the refund to appear.

We value your patronage and appreciate your understanding regarding this technical issue. At SeeMoji, we are committed to providing a seamless shopping experience, and we regret any inconvenience this error may have caused. Your satisfaction is very important to us, and we are taking steps to ensure such issues do not happen in the future.

If you have any questions or require further assistance, please do not hesitate to contact our customer service department at (555) 123-4567 or email support@seemoji.com.

Thank you again for your business and your understanding. We look forward to serving you in the future.

Sincerely,

[Your Name]

Customer Service Manager

Seemoji

References

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