Business Formal Good News Letter Write An Adjustment Letter
Business Formal Good News Letter Write An Adjustment Letter Saying
Write an adjustment letter saying “Yes” to the manager of The Loft, whose letter is in Figure 6.8. Please read pages 155 to 157 to see the letter formats.
Paper For Above instruction
Dear Mr. Smith,
I am writing in response to your recent correspondence regarding the issue you encountered with your recent purchase at The Loft. We sincerely appreciate you bringing this matter to our attention, and I am pleased to inform you that we are able to accommodate your request positively.
At The Loft, we prioritize our customer satisfaction and strive to resolve any concerns promptly and efficiently. Upon reviewing your case, I am pleased to confirm that we will issue a full refund for the defective items and also offer you a store credit for your next purchase. Additionally, we will expedite the shipping process for the replacement items to ensure you receive them at the earliest convenience.
We value your loyalty as a customer and appreciate your patience as we resolved this matter. Our team has taken steps to prevent similar issues in the future, including stricter quality checks and improved customer service protocols.
Should you have any further questions or require additional assistance, please do not hesitate to contact our customer service department at (555) 123-4567 or email us at support@theloft.com. We are committed to ensuring your complete satisfaction and look forward to serving you again soon.
Thank you for your understanding and continued patronage.
Sincerely,
Jane Doe
Customer Service Manager
The Loft
Alternative: Writing a Bad News Letter
Situation B: Your company has to discontinue Saturday deliveries because of rising labor and fuel costs
Dear Valued Customer,
We regret to inform you that, due to increasing labor and fuel expenses, our company must discontinue Saturday delivery services effective immediately. Despite our efforts to maintain this service, the rising operational costs have made it unsustainable for us to continue offering Saturday deliveries without compromising the quality and reliability of our service.
This decision was not made lightly and reflects the necessity to adapt to ongoing economic challenges. We understand that this change may inconvenience you, and we sincerely apologize for any disruption caused.
We remain committed to providing excellent service and will continue to deliver your orders on our regular schedule, Monday through Friday. For urgent needs on Saturdays, please contact our customer service team to discuss alternative arrangements or explore other delivery options.
We appreciate your understanding and support as we navigate these economic constraints. If you have any questions or concerns, please feel free to contact us at (555) 987-6543 or support@ourcompany.com.
Thank you for your continued trust in our company.
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