Business Process Perspective Actions For Business Process Pe

Business Process Perspectiveactions For Business Process Perspective

Organizations are complex systems with multiple stakeholders. Sometimes the interests of various stakeholders can conflict. For your initial post to this discussion, please give an example of a business process where the interests of two (or more) stakeholders are in opposition. For your second and third posting, choose an example of such a conflict posted by another student, and suggest a way that the business process can be changed so that the interests of the stakeholders can be brought into sync. Please note that you need to have at least three posts in this discussion forum.

Paper For Above instruction

The concept of stakeholder interests conflicting within a business process is a common phenomenon that organizations must navigate to ensure operational efficiency and stakeholder satisfaction. A poignant example of such a conflict can be observed in the context of product development and customer service within a technology company.

In this scenario, the product development team aims to accelerate the release of new features to capitalize on market opportunities and outperform competitors. Their primary interest is to expedite the development cycle, reduce time-to-market, and minimize costs. Conversely, the customer service department advocates for thorough testing and comprehensive documentation before product release to ensure user satisfaction and minimize post-launch issues. Their focus is on delivering a reliable, well-tested product, which often entails longer development cycles and delays in releasing features.

This fundamental conflict highlights the tension between speed to market and product quality. The development team’s push for rapid deployment can lead to earlier releases that may contain bugs or incomplete functionalities, thereby increasing the burden on customer service to handle user complaints and troubleshoot problems. Meanwhile, the customer service team’s emphasis on quality assurance can delay product rollout, potentially resulting in lost market opportunities and revenue.

Addressing this conflict requires a strategic realignment of the business process to synchronize stakeholder interests. One effective approach is implementing an integrated product lifecycle management (PLM) framework that fosters collaboration and communication between development and customer support teams. Such a framework encourages shared objectives, continuous feedback, and phased testing that incorporates user insights early in the development cycle. For example, adopting Agile methodologies facilitates iterative releases, where incremental improvements are made based on user feedback, balancing the need for speed with quality assurance.

Moreover, establishing cross-functional teams that include representatives from both product development and customer service can mitigate conflicts by ensuring that project timelines accommodate thorough testing without compromising market responsiveness. Clear prioritization of tasks, coupled with transparent metrics measuring both development speed and product reliability, can align stakeholder goals. Incentivizing collaboration and emphasizing a shared vision for delivering value to customers can further reduce opposition and foster a culture of mutual understanding.

In conclusion, conflicts between stakeholder interests in a business process, such as speed versus quality in product development, are prevalent but manageable through strategic process modifications. Implementing integrated, collaborative frameworks like Agile, fostering cross-functional teams, and establishing shared metrics can harmonize conflicting interests, ultimately enhancing organizational performance and stakeholder satisfaction.

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