Create A Written Proposal Detailing The Complete D

Create A Written Proposal In Which You Detail the Complete Design Of A

Create a written proposal in which you detail the complete design of an employee training program. Write a six to eight (6-8) page paper in which you: Design a two (2) day training program for a group of twenty (20) employees. Identify two to three (2-3) training needs through a Training Needs Analysis (TNA) and justify an approach for this training. Develop the training objectives for this program based on an analysis of the business. Determine the training cost for the proposed training program, including a detailed breakdown of time allocated for each activity, subsequent cost analysis, and the total project cost. Select key training methods, such as e-Learning modules or face-to-face training sessions, to deliver the program. Create an agenda of activities for the training. Use at least five (5) academic resources, excluding Wikipedia or similar websites. Format your assignment according to APA guidelines, with double spacing, Times New Roman font size 12, and one-inch margins. Include a cover page with the assignment title, your name, the professor’s name, the course title, and the date. The reference page is not included in the page length.

Paper For Above instruction

Designing an effective employee training program is pivotal for organizational growth and employee development. This proposal outlines a comprehensive two-day training program tailored for twenty employees, emphasizing the identification of training needs, establishing clear objectives, estimating costs, selecting appropriate delivery methods, and structuring a detailed agenda.

Training Needs Analysis (TNA)

Before designing the training program, conducting a Training Needs Analysis (TNA) is essential to identify the specific gaps within the workforce. Through surveys, interviews, performance evaluations, and feedback, three primary training needs have been identified:

1. Enhancement of Customer Service Skills: Employees require improved communication and problem-solving skills to better serve clients, which directly affects customer satisfaction and retention.
2. Technology Proficiency: With rapid technological advancements, employees need to upgrade their skills in using new software tools relevant to their roles.
3. Team Collaboration and Leadership: Developing leadership qualities among team members to foster better collaboration and prepare future managers.

The justification for these needs stems from recent performance metrics indicating recurring customer complaints, recent software implementation challenges, and an organizational push towards leadership development (Cappelli & Keller, 2014).

Training Objectives

Based on the identified needs, the training objectives are formulated as follows:

• Improve customer interaction skills to enhance client satisfaction scores by at least 15% within three months.
• Ensure all employees proficiently utilize the new software tools with 90% accuracy by the end of the training.
• Develop foundational leadership qualities among participants to foster effective team collaboration by the end of Day 2.

Training Design and Delivery Methods

The training will span two days, combining various instructional methods to maximize engagement and retention. A blended approach will be adopted, utilizing instructor-led sessions, practical workshops, role-playing exercises, and e-learning modules.

Day 1: Focused on customer service and software proficiency. Activities include interactive lectures, role-playing scenarios, and software demonstrations.

Day 2: Emphasizes leadership and team collaboration through group activities, case studies, and discussions.

According to Noe (2017), combining various instructional methods caters to diverse learning styles and promotes better knowledge transfer. The inclusion of e-learning modules allows for flexible learning, reinforcing content post-training.

Cost Analysis

The estimated costs for the program include instructor fees, training materials, facility rental, technology tools, and participant materials. The breakdown is as follows:

• Instructor Fees: $1,000 per day x 2 = $2,000
• Training Materials and Supplies: $200 per participant = $4,000
• Facility Rentals and Equipment: $800 per day x 2 = $1,600
• Technology and Software Licensing: $500
• Participant Costs (e.g., meals, printed materials): $50 per person x 20 = $1,000

Total estimated cost: $9,100.

Agenda of Activities

Conclusion

This targeted two-day training program aligns with organizational goals by addressing critical skills gaps identified through TNA. The combination of various instructional methods ensures active engagement and skill acquisition, while the detailed cost analysis supports budget planning. Implementing this program will likely lead to improved employee performance, enhanced customer satisfaction, and a stronger organizational culture centered on continuous learning (Salas et al., 2012).

References

• Cappelli, P., & Keller, J. R. (2014). Talent management: Concepts and practices. In Harvard Business Review. Harvard Business Publishing.
• Noe, R. A. (2017). Employee Training & Development (7th ed.). McGraw-Hill Education.
• Salas, E., Tannenbaum, S. I., Kraiger, K., & Smith-Jentsch, K. A. (2012). The science of training and development in organizations: What matters in practice. Psychological Science in the Public Interest, 13(2), 74-101.
• Blanchard, P. N., & Thacker, J. W. (2018). Effective training: Systems, strategies, and practices (6th ed.). Pearson Education.
• Goldstein, I. L., & Ford, J. K. (2002). Training in organizations: Needs assessment, development, and evaluation (4th ed.). Wadsworth.