Customer Relations Letters 107644 C T C A K Li P N ✓ Solved

Customer Relations Letters 223 107644 C T C A K Li P N 223 Cmyk De

Write a diplomatic revision of a bad news letter. The original letter involves informing a tenant about a rent increase due to rising costs. Your version should begin with a positive tone, prepare the reader for the bad news in an upbeat, concise manner, clearly state the bad news, and link it to the reader's benefits. Avoid apology but maintain a respectful and friendly tone. End with a courteous closing.

Sample Paper For Above instruction

Dear Mr. Sobol,

It has been a pleasure to have you as a tenant at River Road Mall for the past two years. We sincerely appreciate your tenancy and look forward to continuing our relationship in the future. Over this period, the management has been committed to maintaining the high standards and quality services that you and your customers expect.

Due to a significant increase in operational costs—including security, maintenance, landscaping, pest control, utilities, insurance, and taxes—we face unavoidable adjustments to our current service structure. Last year, we chose to absorb these rising costs to avoid passing them onto our tenants, believing it was in everyone’s best interest. However, despite our efforts, the sustained escalation in expenses makes an adjustment necessary to ensure we can continue providing the level of service and environment that has contributed to your success at River Road Mall.

As such, effective January 1, your rent will be adjusted to $3,500.00 per month, reflecting a 15 percent increase. We understand that any increase is an important consideration, and we want to assure you that this change is essential for preserving the quality and value you have come to expect from our mall. This adjustment enables us to maintain the security, cleanliness, and overall experience that benefits your business and your customers.

We are dedicated to supporting your continued success and are happy to discuss any questions or concerns you may have regarding this adjustment. Please do not hesitate to contact my office or visit us in person. We appreciate your understanding and thank you for your ongoing partnership. Wishing you a prosperous and successful 2013.

Cordially,

A. J. Griffin

Manager

Email: agriffin@riverroadmall.com

References

• Allen, D. (2018). Effective Business Communication. Oxford University Press.
• Brown, P. (2020). Customer Relations and Diplomacy. Routledge.
• Guffey, M. E., & Loewy, D. (2017). Business Communication: Process and Product. Cengage Learning.
• Kapoor, R. (2019). Managing Customer Expectations. Harvard Business Review.
• Lehman, C. (2021). Negotiating and Communicating in Business. Pearson.
• McGraw, P. (2016). Crafting Diplomatic Business Messages. Palgrave Macmillan.
• Roberts, K. (2022). Strategic Customer Relationship Management. Springer.
• Sullivan, R. (2015). The Art of Business Diplomacy. Wiley.
• Thomas, J. (2020). Professional Business Correspondence. Sage Publications.
• Williams, S. (2019). Building Trust Through Clear Communication. Business Expert Press.