Deliverable 1: Client Letter Context On Average Wacky Jacks

Deliverable 1 Client Lettercontexton Average Wacky Jacks Family Fun

Deliverable #1: Client Letter Context On average Wacky Jack’s Family Fun Center has spent nearly $100,000 each year on toys and crafts from JHAL Trader Company to give away at their prize redemption counter. Wacky Jack’s also maintains a somewhat regular ordering schedule, with several pending orders lined up for the remainder of the year based on popular or trending toys. They have even helped us secure other clients in their region as well through positive word-of-mouth. JHT therefore depends on their business and cannot risk losing this company as a client. In this case, JHT’s owners have decided to credit Wacky Jack’s account with a 10 percent discount on their next order to ensure goodwill as well as guarantee on-time delivery or the order will be free.

The goal is to sustain the client so JHT doesn't lose their business but without giving into the request that is too costly to the business and suggests greater liability than the owners think is warranted. For this deliverable, you are asked to change roles and now focus on how to mend the relationship with the client by balancing the need to protect the image of the company with the demands of the customer. Mr. Johnson asks you as a customer service liaison to send a letter to Wacky Jack’s addressing the complaint and responding to the request for compensation. This requires making critical decisions about how to: · Acknowledge the problem and how it is being solved · Deliver bad news about the denied request · Assure the client that they are valuable to JHal Trader Company.

Requirements In response to the complaint from Wacky Jack’s, you need to write an official adjustment letter that tactfully responds to the customer’s request with the modified offering and reassurance that the problem that caused the delays has been addressed. Following the guidance from the textbook, instructor commentary, and the rhetorical analysis of this new writing situation, you will write a formal adjustment letter that: · Meets all of the conventions of a formal business letter · Demonstrates rhetorical awareness of the letter’s audience, purpose, and context · Practices an appropriate perspective focused on the needs of the reader (“you attitude”) In addition, you will continue to practice proofreading for commas versus semicolons/colons as punctuation distinguishing sentences by applying these lessons to a draft of your letter before submitting it for peer feedback. Min. Length: 500 words

Paper For Above instruction

Dear Mr. Johnson,

Thank you for reaching out and sharing your concerns regarding recent delays in your orders from JHAL Trader Company. We truly value the partnership we have built with Wacky Jack’s Family Fun Center, and we appreciate your continued loyalty and support. Our goal has always been to provide reliable service and high-quality products to help support your business’s success.

We understand that prompt delivery of toys and crafts is crucial for your operations, especially given your role in providing exciting prizes for your customers. We sincerely apologize for any inconvenience caused by the recent delays, which were due to unforeseen supply chain disruptions beyond our immediate control. We want to assure you that we have taken proactive steps to address these issues to prevent future occurrences, including strengthening our inventory management systems and working closely with our suppliers to ensure more consistent delivery schedules.

Regarding your recent request for a compensation adjustment, we have carefully reviewed your proposal for a 10 percent discount and the guarantee of on-time delivery or a free order. While we highly value our relationship and wish to honor your loyalty, after thorough consideration, we regret to inform you that we are unable to provide a discount or waive charges beyond our standard policies at this time. We believe that offering a blanket discount on future orders would not be sustainable for our operations and could set unrealistic expectations for similar situations.

However, please be assured that your account remains a priority for us. To express our appreciation for your business, we are committed to providing dedicated support and ensuring that your upcoming orders are processed with the utmost urgency. Our customer service team is also available to assist you directly should any further issues arise.

We truly value Wacky Jack’s Family Fun Center as a key partner, and we are grateful for the positive word-of-mouth and additional referrals you have generated on our behalf. Your support is integral to our continued growth, and we are dedicated to maintaining the high standards of service you expect from JHAL Trader Company.

Thank you for your understanding and continued partnership. We look forward to serving your needs and strengthening our relationship moving forward.

Sincerely,

[Your Name]

Customer Service Liaison

JHAL Trader Company

References

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