Developing An Action Plan Please Respond To The Following

Developing An Action Planplease Respond To the Followingimagine Tha

Developing an Action Plan" Please respond to the following:Imagine that you are the Director of the Admitting Department of a hospital, and your strategy to increase patient satisfaction is to hire additional staff to register patients. Outline the action plan (who, what, and when) that you would use in order to effectively implement your strategy. (Consider a time where you or someone you know visited the admitting department of a hospital.) From the scenario in part 1 of this discussion, determine two specific unit objectives that would help to ensure the success of your strategy. Provide a rationale for your response.

Paper For Above instruction

Introduction

In the healthcare industry, patient satisfaction is a critical indicator of service quality and overall hospital performance. A common challenge faced by hospitals is managing patient throughput efficiently while maintaining high standards of patient care and experience. As the Director of the Admitting Department, I propose to increase patient satisfaction by hiring additional staff to expedite the registration process. This paper delineates a strategic action plan encompassing the who, what, and when of implementing this staffing enhancement, along with two specific unit objectives to guarantee its success.

Action Plan for Increasing Staff in the Admitting Department

To effectively implement the strategy of hiring additional staff, a comprehensive action plan must be established. The plan involves several key steps, beginning with staffing assessment, followed by recruitment, training, and deployment, all scheduled within a specific timeframe.

Who

The recruitment process will involve the Human Resources (HR) department, the department manager of Admitting, and the hospital’s leadership team. HR will handle the candidate sourcing and initial screening, while the department manager will participate in interviews and final selection. The hospital’s administrative leadership will endorse the hiring initiative and allocate necessary budget resources.

What

The primary objective is to hire qualified patient registration clerks and support staff to reduce wait times and improve patient flow. Job descriptions will be updated to reflect the need for quick, courteous, and efficient registration skills. The new hires will undergo orientation and training on hospital procedures, patient communication, and electronic health record systems to ensure they are well-prepared.

When

The recruitment process will commence at the beginning of the upcoming quarter. Posting job advertisements and sourcing candidates will occur over the first month. The interview and selection process will take place in the second month, with onboarding and training scheduled for the third month. The new staff should be fully operational by the end of the third month, ensuring a timely improvement in patient satisfaction metrics.

Unit Objectives to Support Success

Based on this action plan, two specific unit objectives are critical:

Objective 1: Increase Registration Efficiency

This objective aims for a 20% reduction in patient registration wait times within three months of new staff deployment. Achieving this will depend on thorough training and effective team integration, enabling registration clerks to manage patient flow swiftly and courteously.

Objective 2: Enhance Patient Satisfaction Scores

This objective focuses on improving patient satisfaction survey scores related to the admission process by at least 15% within four months. Improved communication, reduced wait times, and attentive service provided by new staff are expected to positively influence patient perceptions.

Rationale for Objectives

These objectives are designed to measure the direct impact of staffing enhancements on operational efficiency and patient experience. Reducing wait times directly correlates with increased satisfaction, as patients often value efficiency during stressful healthcare encounters. Moreover, as patient satisfaction scores are linked to hospital reputation and reimbursement rates, their improvement signifies successful strategy implementation. Continuous monitoring of these metrics will allow adjustments, ensuring sustainable improvement.

Conclusion

Implementing an effective action plan to hire additional staff in the Admitting Department involves strategic planning, clear timelines, and measurable objectives. By focusing on reducing wait times and elevating patient satisfaction scores, the hospital can foster a more positive patient experience, enhance operational efficiency, and strengthen its reputation for quality care.

References

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