Direct Strategy Lecture Routine And Positive Messages Dr Rak

Direct Strategy Lecture Routine Andpositive Messagesdr Rakesh Mittoo

Direct Strategy Lecture Routine Andpositive Messagesdr Rakesh Mittoo

Draft a direct strategy message in response to Mr. Foster’s complaint. Write a block style formal letter to Mr. Foster, addressing the issue of the bike order and the store’s actions. The letter should acknowledge the situation, clarify the store’s stance, and present the corrective measures taken, emphasizing the store’s commitment to customer satisfaction and brand reputation. Be concise, courteous, and firm in stating that the store will waive all additional fees, expedite the re-order with priority shipping, and offer a goodwill gesture to leave a positive impression. Ensure the message clearly states the store’s action plan, the benefits to the customer, and reinforces the store’s dedication to service excellence within a maximum of 200 words.

Paper For Above instruction

Henderson Bike Co.

123 Main Street

Hesperia, CA 92851

December 17, 2023

Mr. Paul Foster

3972 Sultana Drive

Hesperia, CA 92851

Dear Mr. Foster,

We sincerely apologize for the inconvenience caused by the handling of your recent bicycle order. After reviewing your case, we recognize that our store’s actions—returning the bike without proper communication and imposing unnecessary fees—were inappropriate and inconsistent with our commitment to customer satisfaction. Please be assured that we consider your situation a priority and are taking immediate corrective action.

To resolve this matter promptly, we have arranged to reorder your bike, model AS-3166, with expedited shipping for delivery within two days at no additional cost to you. Furthermore, we are waiving all re-stocking and shipping fees associated with this re-order, as a gesture of goodwill and to reaffirm our dedication to your satisfaction.

Our store management is reviewing our internal procedures to ensure better communication in the future, preventing such issues from recurring. We appreciate your patience and understanding and value your loyalty. We are committed to providing you with quality service and products that meet your expectations. Please contact us at (555) 123-4567 if you have any further concerns or require additional assistance.

Thank you for choosing Henderson Bike Co. We look forward to serving you again and helping you enjoy your riding experience.

Sincerely,

Jane Doe

Customer Service Manager

Henderson Bike Co.

References

  • Guffey, M. E., Rogan, R. G., & Uruburu, M. (2020). Business communication: Process and product. Cengage Learning.
  • Thill, J. V., & Bovee, C. L. (2018). Business communication today. Pearson.
  • Cardon, P. (2019). Business communication: Developing leaders for a networked world. Routledge.
  • Knapp, M. L., & Hall, J. A. (2019). Nonverbal communication in human interaction. Cengage Learning.
  • Urbach, T. (2021). Corporate reputation management. Journal of Business Ethics, 167(3), 437-454.
  • Valacich, J., & Schneider, C. (2018). Computer science: A structured approach. Pearson.
  • American Management Association. (2020). Ethical leadership in business. AMA Reports. AMA.
  • Craig, D. (2019). Building customer loyalty through effective communication. Business Review, 105(4), 66-70.
  • Fisher, R., & Ury, W. (2011). Getting to yes: Negotiating agreement without giving in. Penguin.
  • Levinson, S. C. (2020). Speech acts and communication strategies. Language & Communication, 72, 13-22.

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