Engl 3430 Spring 2019 Exam A3 Pages Please Read Carefully ✓ Solved

3engl 3430 Spring 2019 Examexam A3 Pagesplease Read Carefully And Resp

Read the following three cases and respond accordingly. Write a letter or memorandum for each case that clearly communicates the necessary information. Focus on your writing style, tone, and proper formatting for each type of correspondence. You may invent realistic details such as addresses or compensation figures, but ensure they are relevant and plausible.

Sample Paper For Above instruction

Case 1: Negative Correspondence – Customer Notification Regarding Lost Laptop

Deckard State Bank

Customer Service Department

123 Bank Avenue

Cityville, State 45678

April 27, 2019

Dear Valued Customer,

We are writing to inform you of an incident involving your account at Deckard State Bank. During a recent internal review, it was discovered that one of our account managers unintentionally lost a laptop containing certain customer information, including your name, birthdate, and account details. We sincerely regret any concern or inconvenience this may cause.

While our security measures, including encryption and password protection, reduce the risk of unauthorized access, we want to be transparent with you about this event. At this time, it appears unlikely that anyone will access the sensitive data, but we acknowledge the importance of informing you of this situation.

To protect your identity, we will automatically transfer your current account balance and credit limit to a new account, which will include a new debit card and credit card number. The previously associated old account will be closed, and we will send you instructions on how to destroy the old cards and register the new account for automatic payments.

We recommend that you contact the three major credit bureaus—Equifax, Experian, and TransUnion—to place a fraud alert or credit freeze on your accounts as an extra precaution. You may also wish to monitor your credit reports regularly for any suspicious activity.

If you have any questions or need further assistance, please contact our customer service team at (555) 123-4567 or email support@deckardbank.com.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to protect your financial security.

Sincerely,

Jane Doe

Customer Relations Manager

Deckard State Bank

Case 2: Positive/Informative Correspondence – Café Renovation Notice

Crunchy Granola Café

123 College Road

Your City, State 78901

April 27, 2019

Dear Students, Faculty, and Staff,

We are excited to announce that for the next three weeks, our beloved Crunchy Granola Café will undergo a significant renovation to enhance your dining experience. During this period, the café will be temporarily closed to facilitate upgrades aimed at improving our facilities.

In the meantime, a temporary facility will be open nearby, located at the Student Center Lobby, approximately 200 yards from the original café. Please note that the temporary café will offer a limited menu, focusing on cold items such as sandwiches, salads, snacks, and beverages, as hot breakfast and lunch items will not be available during this time.

Once renovations are complete, you will enjoy a newly designed café, created with input from our students in the engineering and art departments. The revamped space will feature modern décor, wireless Internet access, and an expanded selection of specialty coffees. We believe these improvements will make your dining experience more enjoyable and convenient.

We appreciate your understanding and patience during this transition. For updates, hours of operation, and menu options, please visit our website or follow us on social media.

Thank you for your continued support, and we look forward to welcoming you to the new café soon.

Sincerely,

John Smith

Office Manager

Crunchy Granola Café

Case 3: Persuasive Correspondence – Addressing Salary Discrepancy

NSB Office Solutions

456 Corporate Drive

San Francisco, CA 94105

April 27, 2019

To: Jane Williams

President, NSB Office Solutions

cc: Human Resources Department

Subject: Request for Review of Salary Adjustment - Cost of Living Raise

Dear Ms. Williams and HR Director,

I am writing to bring to your attention an issue regarding my compensation for the current year. As part of our company's policy, employees are guaranteed an annual 3% cost of living increase, regardless of performance review outcomes. However, upon reviewing my recent paychecks, I have noticed that my salary did not reflect this adjustment for the three pay periods starting January 1, 2019.

While I am grateful for the merit-based raise I received following my performance review last year, I believe the omission of the 3% cost of living increase appears to be a mistake or technical error. I have confirmed that my performance review and merit increase were properly processed and reflected in my pay starting this year, but the additional 3% increase was not applied to three recent paychecks.

I kindly request that your office reviews my salary and payroll records to rectify this discrepancy. I am confident that this issue can be resolved promptly, ensuring my compensation accurately reflects the company's policy and my contributions.

Thank you for your attention to this matter. I look forward to your prompt response and a resolution to ensure my salary aligns with the guaranteed increase.

Sincerely,

Michael Johnson

Senior Account Executive

References

• Anderson, C. (2018). Effective Business Writing. Pearson Education.
• Baker, S. (2017). The Art of Professional Correspondence. HarperCollins.
• Johnson, R., & Smith, T. (2019). Writing for Business and Careers. McGraw-Hill.
• Martin, J. (2016). Technical Communication: Principles and Practice. Oxford University Press.
• Oliver, D. (2018). Corporate Communication and Writing Skills. Routledge.
• Smith, L. (2019). Mastering Professional Emails. Sage Publications.
• Thompson, P. (2017). Writing Strategies for Business and Management. Palgrave Macmillan.
• Williams, H. (2018). Persuasive Writing in Business. Wiley.
• Young, M. (2020). Business Communication Essentials. Cengage Learning.
• Zeigler, S. (2019). Crafting Clear and Concise Business Letters. Pearson.