English 227 Week 1 Assignment Scenario: Are You An Upper-Lev

Engl227 Week 1 Assignment Scenarioyou Are An Upper Level Manager In A

You are an upper-level manager in a large metropolitan hotel. One of your assistant managers, Jeff Clarke, has left you a voicemail requesting emergency leave for the upcoming holiday weekend. Jeff states that he needs to take care of his grandmother, who is again unwell, and indicates he will be in later that night for his shift. You are aware that Jeff’s grandmother suffers from a debilitating illness, and that Jeff has requested emergency leave three times in the past two months. Another assistant manager, Nina Hernandez, has covered for Jeff three times recently and has plans to be out of town this weekend for her grandson’s first birthday.

Meanwhile, the hotel is hosting a professional conference at the nearby convention center, with attendees staying at the hotel, which could lead to increased business if the hotel operates smoothly. You are scheduled to work this weekend, and approving Jeff’s emergency leave would result in a staffing shortage. Given Jeff’s repeated absences, and Nina’s upcoming planned time off, you need to consider the operational impact, employee fairness, and proper documentation for HR purposes.

Paper For Above instruction

As a hotel manager faced with Jeff Clarke’s urgent leave request, it is essential to communicate a clear and professional response that balances operational needs with compassion and fairness. The decision to deny Jeff’s request must be articulated carefully in writing, with an emphasis on the hotel’s staffing requirements, ongoing attendance issues, and the importance of maintaining excellent customer service during a critical weekend with a major conference.

In crafting this message, selecting the appropriate medium matters; a formal email provides a written record and ensures clarity. The email should start with acknowledgment of Jeff’s situation and express understanding of his personal circumstances. However, it must also explain that due to staffing shortages, recent attendance history, and upcoming business opportunities that could significantly benefit the hotel, his emergency leave cannot be accommodated this time. It is important to avoid sounding punitive but firm, emphasizing the need for consistent attendance to sustain hotel operations and guest satisfaction.

Furthermore, the message should subtly reinforce the importance of planning and communication, urging Jeff to give advance notice for future leave requests unless truly emergent. This approach underscores fairness to all staff, including Nina, who has sacrificed recently, and aligns with HR documentation standards. The communication aims to preserve employee morale, foster understanding of company policies, and ensure that Jeff recognizes the necessity of reliable staffing during peak times.

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