Glorian Website Is Built More Efficiently For Virtual 018702
Glorian Website Is Built More Efficient Virtual Customer Service Ge
Glorian- Website is built, more efficient virtual customer service, geared toward online students, make navigating easier on the university website. “already at a disadvantage because we’re online students†Juan- “does not emphasize the difference in checklists for incoming students, virtual vs. in-person students, 1st year students vs. transfer students, etc.†for example, online students do not need to receive an email reminding them to send in a deposit for on-campus housing Kirsten- Live chat option, on the main website of the university, automated response if no one is available, sends an email to the Red Hawk Office, someone replies next day Heba- Group consensus: Customer service is the business process.
Students are the customers, they are paying money for a service (education) and products (e-textbooks and case studies) Problem: Type topic in search bar, with the goal of getting a certain department, or a point of contact, person may be misled by getting a multitude of links that do not contain the desired/necessary information, for example, get 40+ links to different results Solution: live chat, person sends you the correct info or sends the correct link to that information Website is more user friendly for incoming/transfer students rather than current students Process to be optimized: Online support for current students User friendly interface geared toward in-person and online students, differentiation needed for what is required of incoming online students and in-person students · Student checklist (should be one for online students and one for in-person students · Appropriate emails about what is required should be sent to online students and in-person students in order to avoid confusion) · Distinguish separation between going full-time in-person, online or hybrid · Point of contacts more readily available/more easily accessible online, on university main webpage (live chat, automated mailbox/message forwarding, links for online students, in-person students and hybrid students posted on main webpage, clicking the appropriate link will take the student to the correct page or point of contact) · Integration of two separate departments to assist online students and in-person students, compared to the general resources given to all students, and are biased towards in-person students: two separate email chains, two separate incoming student checklists, implementation of staffing and department directories for each group of students How it currently works: (Current process steps) Search bar, but might give you too many different links, too time consuming to read through each Navigation is more biased toward in-person students Tools might be difficult to navigate for online/hybrid students, have to figure out who to call, or email, don’t know when you’ll get a response, or how long it will take to get a response, etc.
Spam (housing deposit emails sent to online degree program students, in-person orientation registration email sent to online students, lack of distinguishment between online and hybrid) Mahdi Pournazari Brittany Kodama Nikko Mcgrath Loc Vu Team 1 Outline Topic: With a lens on office design, analyze and report on the success or failures of a company who has engaged in redesigning their office space with the expectation of increasing their productivity. How did the architectural layout and design of their offices impact overall productivity? Nikko Mcgrath: First, list examples of companies that have redesigned office space and see the before and after effects on productivity in the workspace. Brittany Kodama: How Architectural layout and design of their office impact productivity.
Loc Vu: Pros and cons of changing work environment besides productivity. Mahdi: Workspace then v.s now. The improvements over time that have lead to companies success or downfalls. Team Presentation and Slides Requirements To demonstrate your comprehensive understanding with a topic learned from our class you will be required to prepare a minimum of 21 slides via PowerPoint, and give a 20-minute team presentation. MLA format.
Purpose To demonstrate your comprehensive understanding with a topic learned from our class. Below is a list of topics for your team to choose from. One topic per two teams only. That is, only two teams can have the same topic. Sign up for your topic on the discussion board in Canvas by posting your team number and topic number as follows: Team 1 Topic 4.
1. Look at AirBnB, identify, analyze, and develop a plan for resolving a key problem that their organization is facing. 2. Broaden your understanding of corporate culture. What is it, how do organizations cultivate it and explore the broader ramifications of corporate culture within Microsoft .
3. With a lens on office design, analyze and report on the success or failures of a company who has engaged in redesigning their office space with the expectation of increasing their productivity. How did the architectural layout and design of their offices impact overall productivity? 4. Evaluate the impact of diversity and equity on Coca-Cola's organizational performance.
Discuss recent shifts and programs that have been implemented. 5. Using the Rational Decision-Making Approach found in Chapter 8, Figure 8.3, identify a problem facing Twitter and use this framework for guiding your analysis and proposed recommendation. 6. Employers today frequently complain about a lack of soft skills within their workforce (e.g. problem solving, communication and teamwork).
Discuss how you would approach upskilling the workforce on soft-skills. What kind of training would you provide and why? Structure Your group can decide how they want to structure the presentation based on the question prompt. Your goal is to look at these topics from a holistic approach; not only looking at their purpose, but also their impact on an organization. I would like you to dissect your topic to see how all the pieces strategically work together.
NOTE: Before you make an outline, GATHER YOUR RESEARCH. Each of you should be researching the topic and sharing your findings with your group. Do this first. After you have a good collection of articles you can then build your outline and start composing your presentation. PowerPoint and Presentation · Slide 1: list all team members first and last names in alphabetical ord · Slides must include citations on each slid Do not include a Works Cited slide.
Cite your work at the bottom of each slide in 10-point font as follows: (Source: Gass, Robert H. and John Seiter. Persuasion, Social Influence and Compliance Gaining. 6th edition, Routledge,2018.) · Slides must be free of grammatical, spelling, and syntax err · Slides must be designed using the “design slide†feature in PowerPoint. There is a point deduction in the grading rubric for just using bullet points and no design aesthetic (see grading rubric) · No more than 36 words per slide · Narrative only. Video clips are not permitted