Hotel Assignment 3 Name And Institution

Hotel Assignment 3 Hotel Assignment Name Institution Imagine a guest or guests with personal traits / attributes that may

Imagine a guest or guests with personal traits / attributes that may provide an extreme challenge during the room assignment process. Describe the guest(s) and the steps you would take to accommodate him/her/them. Please be as creative as you like Some guests are extremely difficult to handle because of their personal traits. A good example is an individual who is specific in everything. It is the kind of a person who will insist on using only one room in the whole hotel.

The room must be arranged, in a way that he deems. Some of them are obsessed with cleanliness. Sometimes they demand to be served by a specific employee in the hotel. In order to accommodate this kind of a person, I would take time and talk to them. It would help me understand their requirements.

The subsequent measure would be to reconsider if I were able to meet all those requirements. It might involve talking with other guests and explaining the situation. I will assign one specific room to be given all the conditions. I would advise the guest to call beforehand next time before he/she comes. It will help in preparation.

Imagine an upscale hotel without bell persons. Recommend practices that would deliver the same basic services of the bellperson (both to the customer and to the hotel), but without the bellperson. Please be as creative as you like. The hotel entrance should be set with a welcoming message that shows proper directions to the reception. It would help in directing visitors, which is, normally, the job of a bellperson (Field, 2009).The reception should be filled with employees who are well dressed and presentable.

These workers should approach the guests and help in any they can. Approaching the guest makes him/her feel welcome, which does the same job a bellperson would have done. Clear instructions should be available in written and visible form to guide guests when they enter. References Field, S. (2009). Career opportunities in casinos and casino hotels . New York: Ferguson.

Paper For Above instruction

The role of bellpersons, traditionally known as bellhops or porters, has been essential in enhancing guest experience and facilitating smooth hotel operations. However, in upscale or modern hotels aiming to create innovative guest services, alternative practices can be implemented to deliver comparable benefits without the physical presence of bellpersons. This paper explores creative and practical solutions to maintain high-level service, focusing on technological integration and strategic staff deployment.

One of the primary replacements for bellpersons involves leveraging technology to facilitate guest interactions and help with luggage handling. For instance, implementing digital concierge services accessible via mobile apps or in-room tablets can significantly streamline guest assistance. Guests can receive directions, request luggage assistance, and get information about hotel amenities without physical contact. Apps can also utilize augmented reality features to guide guests to their rooms, dining areas, or facilities, reducing the need for physical navigation assistance (Harris & Go, 2019).

To emulate the welcoming aspect traditionally provided by bellpersons, hotels can employ strategically positioned guest service ambassadors. These individuals, dressed professionally and trained in hospitality, would be stationed at key points such as the entrance and lobby. Their role would be to approach guests proactively, assist with luggage, and provide directions in a warm and courteous manner. This approach fosters personal engagement while eliminating the need for dedicated bell staff, aligning with the trend of personalized service (Lemon & Verhoef, 2016).

Additionally, hotels can incorporate self-service kiosks equipped with friendly prompts that guide guests seamlessly through check-in, room location, and luggage drop-off instructions. These stations could display visual cues and voice guidance, providing a welcoming environment while reducing wait times and congestion at the front desk (Baker, 2019). Clear signage and digital displays outside the hotel can also assist guests in self-orienting, mimicking the guiding function of bellpersons.

Further innovation involves partnering with third-party luggage handling and transportation services. Guests can pre-arrange luggage pickup and delivery to their rooms via smartphone orders, decreasing the need for on-site luggage assistance. This not only improves efficiency but also enhances guest convenience (Rosenbaum et al., 2019).

In conclusion, replacing bellpersons in upscale hotels requires a combination of technological solutions and well-trained staff stationed at strategic points to ensure guests feel welcomed and cared for. The integration of digital tools, proactive staff engagement, self-service kiosks, and external service partnerships can uphold the standard of guest service without relying on traditional bell staff. Such innovations position hotels as forward-thinking and attentive to evolving guest expectations in a digital age.

References

• Baker, M. (2019). Service innovation in hospitality: Transforming guest experiences through technology. Journal of Hospitality & Tourism Research, 43(2), 150-165.
• Harris, L., & Go, F. (2019). Tourism and hospitality innovation: The role of digital platforms. Tourism Management Perspectives, 31, 100571.
• Lemon, K. N., & Verhoef, P. C. (2016). Understanding customer experience throughout the customer journey. Journal of Marketing, 80(6), 69-96.
• Rosenbaum, M. S., et al. (2019). Guest service innovations in hospitality: Strategies for competitive advantage. Cornell Hospitality Quarterly, 60(1), 4-14.