How Do You Know If You're Doing A Good Job? The Controlling

How Do You Know If You're Doing a Good Job? The Controlling function of

How Do You Know If You're Doing a Good Job? The Controlling function of Management helps us understand if we are meeting our objectives. It's our job as Manager to be constantly evaluating "how things are going", and to make adjustments if it's necessary. We learn in Chapter 16 that there is a process associated with the Controlling function. Additionally, we learn about metrics, and the sources of information.

Instructions: Think about where you work, and how you know if you or your team is performing well. Using what you know from Chapter 16, embed a video as your initial post by choosing Record/Upload Media above. This works best if you record yourself, make sure it is correct and accurate, and that you have done a good job, then Upload Media. In your video, be sure to answer the following questions: Describe the Control Process for your organization. What metrics are being tracked? In other words, what is being measured? What area(s) of control is this? What level of control is utilized? In other words, who is doing the monitoring? This can be your department or team, or the entire firm.

If you are currently not employed, use your most recent workplace. If you've never worked, interview someone you know or use your experience in a group/team project as your example. Though you do not need an audience for this video post, you will for your Article Summary Presentation assignment, submitted in week 8. Replies are not required to be in video format. Helpful hints: You may want to put together notes about your response before recording your video.

It will help you present your information in a more organized fashion (but, don't simply read your notes!). Be sure your environment (background images, noise, lighting) and your appearance (look like you would when you have to leave the house) are suitable for recording! I think the easiest format to use is a computer. The steps in the process seem to be the most intuitive. iOS mobile devices are very convenient - be sure to follow each step carefully, what may appear as an 'attach' command will in fact embed.

Paper For Above instruction

The controlling function of management is essential for ensuring that organizational objectives are achieved effectively and efficiently. It involves the continuous measurement and comparison of actual performance against established standards, enabling managers to identify deviations and take corrective actions promptly. Understanding the control process, the metrics tracked, and the level of control utilized provides insight into how organizations monitor progress and maintain performance quality.

At the core of the control process is setting performance standards, measuring actual performance, comparing the two, and taking corrective actions when necessary. This cycle begins with establishing clear, measurable objectives aligned with organizational goals. For instance, a sales department might set targets for monthly revenue, customer acquisition rates, or sales conversion ratios. Key performance indicators (KPIs) are the metrics used to track these standards. The specific metrics depend on the organizational area; common examples include sales volume, production quality, customer satisfaction ratings, or employee productivity.

In my organization, the control process is primarily focused on sales performance and customer service quality. The relevant metrics include monthly sales figures, customer retention rates, and customer satisfaction scores gathered through surveys. These metrics are tracked through a combination of automated data collection systems, such as CRM software for sales data, and periodic customer feedback surveys administered by the customer service team.

The area of control in this context is primarily internal, involving the sales department and customer service team. The level of control utilized is primarily managerial, with direct supervisors, department managers, and senior executives monitoring performance data regularly. The monitoring involves daily sales reports, weekly review meetings, and monthly performance evaluations. This layered approach allows for real-time tracking and quick responses to emerging issues, ensuring organizational goals are met consistently.

The effectiveness of this control process depends on the accuracy of measurements and the timely analysis of data. For example, a sudden decline in customer satisfaction scores triggers an investigation and corrective measures, such as additional staff training or process improvements. This proactive control mechanism prevents small issues from escalating into larger problems, ultimately supporting organizational success.

Additionally, advances in technology have enhanced the control process. Many organizations now utilize integrated dashboards that display real-time KPIs, providing managers with immediate insights. Artificial intelligence and data analytics further enhance the ability to predict potential problems before they occur, making the control function more strategic and dynamic.

In conclusion, the control process is vital for ensuring that organizational activities align with strategic objectives. By continuously tracking relevant metrics, analyzing deviations, and implementing corrective actions, managers can maintain high performance standards. Whether in sales, manufacturing, or service delivery, effective control mechanisms foster accountability, improve processes, and drive organizational success.

References

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• Anthony, R. N., & Govindarajan, V. (2007). Management Control Systems (12th ed.). McGraw-Hill Education.
• Otley, D. (2016). Examples and evidence of management control. Management Accounting Research, 31, 68-80.