Hsa 6100 CBE Section 01 CBE Healthcare Operations Management

Hsa6100cbe Section 01cbe Healthcare Operations Managementdeliverable 7

HSA6100CBE Section 01CBE Healthcare Operations Management Deliverable 7 - Quality and Patient Satisfaction Competency · Examine the principles and functions of healthcare operations management. · Discuss the competencies and professional qualities of healthcare administrators and operations managers. · Compare and contrast operations management challenges and or barriers that affect various healthcare delivery systems. · Explain the role and impact of data analytics on decision making processes in a selected healthcare setting. · Apply the principles and practices of operations management to improve performance outcomes of a healthcare organization. · Design value-driven operational processes aligned with creating an effective balance among costs, quality, and access to care.

Scenario A for-profit healthcare organization is attempting to address patient satisfaction concerns based on a recent survey. Patients have indicated their dissatisfaction with the time spent in the waiting area for ED visits. You are part of the operations team tasked with developing a new service, which will allow patients to make online reservations for emergency room visits prior to arrival to the ED. The VP of Operations has asked you to assist with the proposed addition by developing a presentation that can be shown to the executive board for the new service offering. Most of the board members have extensive experience in business and are very well abreast with the role of operations management in business.

Part of your task is to illuminate the parallels of operations management in business with operations management in healthcare. You have decided to use OpenTable, an organization known for its online reservation processes as your benchmark. Instructions The presentation should include: 1. A discussion on the significance of operations management in healthcare, its principles and functions and the need for competent leadership in the areas of operations management and healthcare administration in order to achieve operational goals. 2. The potential benefits and challenges of implementing e-Reservations in the healthcare setting. 3. A strategy map. 4. A value proposition. 5. An analysis of the OpenTable success story. 6. A proposed change simulation model (SmartArt can be used to create a flow chart to depict the proposed changes). 7. A process improvement methodology (Six Sigma, Lean, etc.) discussion on how the application of the chosen methodology can reduce artificial variance, specific to the performance of key organizational leaders (i.e., healthcare administrator, operations manager). The goal of the presentation is to convince the board of trustees the new service will improve quality and increase patient satisfaction. Resources · For assistance on completing a strategy map, please visit the Rasmussen College Answers page . · For assistance on completing a value proposition, please visit the Rasmussen College Answers page . · For assistance on creating smart art, please visit the Rasmussen College Answers page . Rubric Details Bottom of Form image3.png image4.png image5.png image6.png image7.png image1.png image2.png Assignment 1 Reference Source: Textbook: - Management: A Practical Introduction (10th edition), by Angelo Kinicki & Denise Breaux Soignet, Published by McGraw-Hill Education, 2 Penn Plaza, New York, NY 10121. Critical Thinking 1: Reference: MGT490-Book- (The Exceptional Manager) This chapter has introduced you to how Henry Mintzberg changed the perception of a manager's role by studying how they spent their working day and classifying managerial activities into decisional, interpersonal and informational roles. This gave a new insight into the activities involved in being a manager but did not distinguish between the things that people called ‘managers’ do that contribute to the management of the organisation (such as coordination and control) from the things they do that everyone in an organisation does (such as talking to other people). In this context, the earlier contribution of Fayol in outlining the main purposes of management is considered to still be of relevance, although it provides a limited understanding of how managerial jobs are affected by the environment in which managers work. you will need to do further research beyond reading the chapter.

Restricted - مقيد Restricted - مقيد Restricted - مقيد Assignment Question(s): 1. To understand what managers, do, what is the difference between being efficient and being effective? How would I define the four functions of management? (Min 200 words) 2. As well as variation across the levels of management (first-tier, middle and top), how would you expect the manager's role to vary with the extent to which the organisational environment is changing, such as through new technology, changes in market demand or new forms of competition? (Min 200 words) 3. Mintzberg’s study in the 1960s came up with three important findings about a manager’s routine. What are they, and are they probably still the same today? (Min 200 words) 4. What is the potential importance of studying how managers like to spend their work time as well as how they actually allocate their work time between different activities? (Min 200 words) 5. Explain how there is a difference between successful and effective managers in terms of how each type of manager might tend to spend their time. (Min 200 words) 6. Identify the seven challenges faced by most managers, and which one is the one I will probably most have to worry about during my lifetime. (Min 200 words) Important Note: - 1. Support your submission with course material concepts, principles, and theories from the textbook and at least FOUR scholarly, peer-reviewed journal articles. 2. References required in the assignment. Use APA style for writing references. Answers: 1. 2. 3. 4. 5. 6.