Importance Of Listening And Non-Verbal Cues In Communication
Importance of Listening and Non-Verbal Cues in Communication
Effective communication encompasses both listening and the interpretation of non-verbal cues. William Ury emphasizes that listening is often the missing half of communication, especially in an age dominated by textual exchanges that can distract and fragment understanding (Ury, 2015). The importance of active listening becomes evident when considering its role in building rapport and trust, critical components in healthcare settings, as highlighted in the peer’s reflections on medical rotations. Repeating questions, as observed, can serve as a reassurance mechanism for patients, confirming understanding and demonstrating attentiveness.
Non-verbal cues like body language, facial expressions, and gestures are vital for conveying empathy and providing reassurance. In medicine, these cues can significantly impact patient comfort and trust, facilitating a compassionate environment that supports healing (Hynes & Veltos, 2019). When verbal and non-verbal messages are incongruent, it undermines credibility and can compromise the therapeutic relationship.
Enhancing listening skills involves deliberate practice, such as mindfulness exercises, active engagement, and attentiveness to both spoken words and physiological cues. Developing these skills fosters clearer, more empathetic interactions, ultimately improving outcomes across various fields, from healthcare to everyday life.
References
- Hynes, G., & Veltos, J. (2019). Managerial communication: Strategies and applications (7th ed.). Thousand Oaks, CA: SAGE Publications.
- Ury, W. (2015, January 7). The power of listening [Video]. TEDx Talks. https://www.ted.com/talks/william_ury_the_power_of_listening