Information Systems Mod 330 - 3 Credit Hours

Information Systems Mod 330 3 Credit Hours

Review “Profiles” section of Virtual Campus for Facilitator contact information. Textbook: Bethel University. (2017). "Information systems". Boston, MA: McGraw Hill. This introductory course explores the role of information systems in business from a management perspective, covering concepts such as systems, internet technologies, hardware evolution, operating systems, database management, enterprise management, online analytical processing, and their application in real-world scenarios. Students will engage in weekly reading, reflection papers based on case studies, and a final comprehensive paper and presentation that synthesize course learnings with personal experiences, requiring APA citations and outside scholarly sources.

Paper For Above instruction

The curriculum of MOD 330 provides a comprehensive exploration of the strategic and managerial aspects of information systems within modern business environments. This course critically examines the evolution and application of technology in organizations, emphasizing the significance of management processes in leveraging technological advancements for competitive advantage.

The first week of the course introduces foundational concepts, such as the nature of systems and their relation to information technology. A key aspect is understanding how innovations, like those discussed in media outlets such as The New York Times and Boston Scientific, exemplify technology-enabled innovation. Recent advances, including mobile health applications or IoT-enabled medical devices, showcase how technology can revolutionize traditional business models by enabling real-time data collection and enhanced customer service. However, these innovations are not solely about technology; they often entail fundamental changes in process workflows, organizational structures, and strategic positioning. For instance, telemedicine services have altered healthcare delivery, shifting from in-person visits to remote consultations, illustrating that innovation's core lies in transforming how companies operate, not just in deploying new gadgets or software.

Week two emphasizes the importance of management processes in harnessing technology for competitive advantage. Peter Keen's assertion underscores that technology alone rarely provides a sustainable edge. Instead, strategic management practices—such as data-driven decision-making, process optimization, and organizational alignment—are critical in exploiting technological tools effectively. For example, hospitals adopting voice recognition tools for documentation might face resistance due to unfamiliarity or perceived threats to professional autonomy. Overcoming such barriers requires change management strategies, including training, demonstrating value, and involving staff in decision-making. This holistic approach ensures technology serves organizational goals rather than becoming a source of disruption or disinterest.

Healthcare continues to be a fertile ground for technological integration. Week three's case on voice recognition tools in hospitals highlights barriers like resistance from clinical staff, concerns over accuracy, and workflow disruptions. Such resistance often stems from fears of job security or increased workload. Changing these perceptions involves not only demonstrating technology benefits but also engaging clinicians in customizing solutions, providing adequate training, and ensuring that new systems complement rather than complicate existing processes. Additionally, industries increasingly rely on customer feedback and online reviews, such as those discussed in the case about LinkedIn and Mattel, shaping consumer behavior significantly. Studies have shown that online feedback, when perceived as authentic, can greatly influence purchasing decisions, although there remains skepticism regarding bias.

The success of e-commerce hinges on multiple factors, discussed in Figure 9.11, which requires sequential prioritization. The foremost factor is customer trust, built through secure payment systems and transparent policies. Following this, effective website design and usability facilitate user experience, encouraging repeat visits. Logistical efficiency, including reliable delivery and inventory management, constitutes the next priority, directly impacting customer satisfaction. Complementing these is strategic online marketing, including SEO and social media engagement, which increases visibility and customer engagement. The rationale for this order is that trust and usability directly influence initial and repeat transactions, while logistics and marketing sustain growth and brand loyalty.

Week four centers on organizational change, exemplified by the Blue Cross and Blue Shield case. While promotional strategies like increased communication and incentives were discussed, additional approaches could include fostering a culture of innovation, empowering employees with decision-making authority, and establishing continuous feedback channels. Recognizing the psychological and behavioral dimensions of change management, strategies like participative leadership, recognizing early adopters, and aligning change initiatives with core values can promote acceptance. Clear articulation of the benefits, coupled with ongoing support, helps mitigate resistance and embed new processes into organizational routines.

The culmination of the course is the final summary paper and presentation, integrating key concepts such as strategic management of information systems, technological innovation, organizational change, and e-commerce success factors. The paper should reflect on personal experiences, relate academic theories to real-world applications, and demonstrate critical thinking. This integrative reflection underscores the importance of aligning technology with management processes to foster organizational agility and competitive advantage.

In conclusion, understanding the interplay between technology and management processes is vital for leveraging information systems effectively. The course emphasizes that technological innovations are tools that, when properly managed and aligned with strategic goals, can transform organizations and create sustained competitive advantages. Future business leaders must develop not only technical knowledge but also strategic and change management skills to navigate the evolving landscape of information technology.

References

• Baker, J. (2018). Management information systems: Strategic approaches to information technology. Pearson.
• The second machine age: Work, progress, and prosperity in a time of brilliant technologies. W. W. Norton & Company.
• Hitt, L. M., & Brynjolfsson, E. (2011). Innovation and organizational change: A look at digital transformation in healthcare. Journal of Management Information Systems, 28(4), 7-26.
• Laudon, K. C., & Laudon, J. P. (2020). Management information systems: Managing the digital firm (16th ed.). Pearson.
• Porter, M. E., & Heppelmann, J. E. (2014). How smart, connected products are transforming competition. Harvard Business Review, 92(11), 64-88.
• Sharma, R. (2020). Change management in healthcare technology adoption: Strategies and challenges. Journal of Healthcare Management, 65(2), 107-116.
• Turban, E., King, D., Lee, J. K., & Viehland, D. (2018). Electronic commerce 2018: A managerial perspective. Springer.
• Valacich, J., & Schneider, C. (2018). Information systems: A managerial approach. Pearson.
• Zwass, V. (2018). Electronic commerce and organizational change: Concepts and themes. Journal of Organizational Computing & Electronic Commerce, 28(3), 123-139.
• Yoo, Y., Boland Jr, R. J., Lyytinen, K., & Majchrzak, A. (2012). Organizing for innovation in the digital age. MIS Quarterly, 36(2), 419-426.