ISOL536 DeSassure Lab Week 5 – Lab 6 You Work At A Help Desk ✓ Solved

ISOL536/DeSassure/Lab Week 5 – Lab 6 You work at a help desk and have just received a call from an employee who says she can’t access network resources. You want the employee to view her IP address configuration. Write an e-mail to the employee, explaining what command-line program to use and how she can use it to find the information you need. APA style not required for this assignment. But, the cover sheet is always required.

Imagine you are working at a help desk and receive a call from an employee unable to access network resources. To assist her, you need her to check her IP address configuration. You decide to send her an email explaining which command-line program she should use and provide clear instructions on how to utilize it to find the necessary information.

In this email, you will specify the command-line tool relevant for her operating system—most likely Command Prompt for Windows or Terminal for macOS/Linux—and describe the steps she needs to follow to execute the command and interpret the output.

Ensure your email is professional, clear, and instructive, helping the employee understand what to do without technical confusion. Remember to avoid using APA style; focus instead on clarity and simplicity to troubleshoot her network issue effectively.

Sample Paper For Above instruction

Subject: Instructions to Check Your IP Address Configuration

Dear [Employee Name],

Thank you for reaching out regarding your network access issue. To assist you in diagnosing the problem, please check your current IP address configuration. This information can help us determine whether your device is connected properly to the network.

Depending on your operating system, I will provide the instructions you need to follow:

If you are using Windows:

  1. Open the Command Prompt window. You can do this by clicking on the Start menu, typing cmd into the search bar, and pressing Enter.
  2. Once the Command Prompt window appears, type the following command and press Enter:
  3. ipconfig
  4. Look for the section labeled IPv4 Address. The number next to it (e.g., 192.168.1.10) is your current IP address.

If you are using macOS:

  1. Open the Terminal application. You can find it in your Applications folder under Utilities or by searching for "Terminal" using Spotlight.
  2. Type the following command and press Enter:
  3. ifconfig
  4. Look through the output for an entry called en0 or en1. Find the line containing inet. The IP address listed next to it (e.g., 192.168.1.10) is your current IP address.

If you are using Linux:

  1. Open the Terminal application. This can usually be found in your applications menu or accessed via a keyboard shortcut.
  2. Type the following command and press Enter:
  3. ip addr show
  4. Identify the network interface with a name such as eth0 or wlan0. Find the line with inet. The IP address appears after inet (e.g., 192.168.1.10).

Please record the IP address displayed and reply to this email with the information. This will help us determine your network connectivity status and resolve the issue promptly.

Feel free to reach out if you need further assistance.

Best regards,Your NameYour PositionYour Contact Information

References

  • Odom, W. (2021). Networking All-in-One For Dummies. For Dummies.
  • Microsoft Support. (2023). Open Command Prompt. https://support.microsoft.com
  • Apple Support. (2023). Use Terminal on Mac. https://support.apple.com
  • Linux Foundation. (2022). Networking Commands. https://www.linuxfoundation.org
  • Kurose, J. F., & Ross, K. W. (2017). Computer Networking: A Top-Down Approach. Pearson.

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