Jennifer Subia - Professional Experience

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Jennifer Subia has extensive experience in customer service, supervision, administrative duties, and team management across various organizations. Her professional background includes roles at Central Parking System in Los Angeles, California, where she has been a Customer Service Supervisor since November 2010. Her responsibilities involve resolving customer issues, enhancing customer satisfaction, and managing a team of over 50 employees to ensure proper management of parking structures. Prior to this, she served as a Supervisor at Easy Park LAX from January 2008 to November 2010, overseeing office tasks and field operations, and held multiple roles within the same company, including Office Clerk and Cashier, where she performed administrative and customer service duties.

Jennifer’s earlier experience includes working as a Call Center Agent at Sitel Corp in Texas, where she handled inbound calls, managed customer emails, and performed account research to resolve billing and account issues. She also gained foundational customer service experience working at McDonald's in California as both a Crew Trainer and Cashier, focusing on customer satisfaction, order processing, and teamwork.

Jennifer holds a high school diploma from Educational Partnership High School (2007) and has pursued education in Criminal Justice at Argosy University, California, with her studies ongoing since November 2015. She is bilingual, highly motivated, and possesses strong interpersonal skills, making her an effective team player and self-starter.

Paper For Above instruction

Jennifer Subia embodies a comprehensive profile of a dedicated and versatile professional with a broad spectrum of skills in customer service, supervision, administration, and team leadership. Her career trajectory illustrates significant growth from entry-level positions to supervisory roles, driven by her commitment to customer satisfaction and operational excellence. This progression underscores her adaptability, leadership qualities, and capacity to manage complex responsibilities effectively.

Her tenure at Central Parking System exemplifies her ability to oversee large teams and handle multifaceted customer issues efficiently. Managing over 50 employees requires strong leadership, communication, and organizational skills, which Jennifer has demonstrated through her daily responsibilities. Resolving customer complaints, offering additional services, and restoring satisfaction are vital in the customer service sector. Jennifer’s success in these areas highlights her capacity to build positive relationships, handle stressful situations, and contribute to the overall success of the organization.

Furthermore, her experience at Easy Park LAX and other roles showcases her administrative competence and her ability to adapt to various operational roles. Her earlier experiences at Sitel Corp and McDonald's provided foundational skills in customer interaction, problem-solving, and teamwork. Working in a fast-paced call center environment required quick thinking, effective communication, and detailed account management, skills that translate well into her supervisory roles.

Jennifer's educational background in Criminal Justice indicates her interest in law enforcement or related fields, which complements her professional skills in handling complex, sensitive situations. Her bilingual ability enhances her effectiveness when serving diverse customer bases, fostering inclusivity and broadening her service impact.

The soft skills she possesses, such as being a motivated self-starter and a team player, are critical in the dynamic environments she has worked in. Her motivation to learn and growth-oriented mindset have likely contributed to her success in climbing the professional ladder and taking on increasing responsibilities.

In conclusion, Jennifer Subia’s career exemplifies the integration of practical experience, educational pursuits, and personal attributes that align with leadership, customer service excellence, and operational management. Her background holds her in good stead for future growth in managerial roles or specialized fields within customer operations or law enforcement. Her adaptability, leadership, and interpersonal skills make her a valuable asset to any organization she joins.

References

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