Managers Hot Seat 2: Office Romance Groping For Answers

Managers Hot Seat 2 Office Romance Groping For Answersview The A

Manager's Hot Seat #2: "Office Romance: Groping for Answers" View the above Manager's Hot Seat available in the attachment, read and work through all tabs (Profiles, References, Scenario, Dossier). Profiles : Bill Schule - Manager, Randall Keene - man accused of Sexual Harassment References : Steps in Decision Making, Communication, Active Listening Processes Scenario: View the Meeting video, afterthoughts, assessment Dossier : Photographs, Woman's letter detailing the sexual harassment, etc and write a brief paper (approx 1 page) grading the manager, Bill Schule , on his management skills, techniques and overall performance. Include concrete instructions on how you'd do it differently or better.

Paper For Above instruction

The scenario involving Bill Schule, a manager faced with allegations of sexual harassment, presents a critical opportunity to evaluate his management skills, communication techniques, and handling of sensitive situations. Based on the provided profiles, references, scenario video, and dossier, I will assess his performance and propose strategies for improvement.

Firstly, Bill Schule's management skills are evaluated through his ability to recognize and respond appropriately to workplace issues. In the context of the scenario, his initial response to the harassment allegations appears reactive rather than proactive. Effective managers demonstrate foresight by fostering an environment of open communication, where employees feel safe to report concerns without fear of reprisal. Additionally, his decision-making process, as outlined in the "Steps in Decision Making" reference, seems insufficiently structured. A more systematic approach involving gathering facts, assessing risks, consulting HR policies, and involving legal counsel would strengthen his response.

Secondly, communication skills are paramount in managing delicate matters such as sexual harassment. Active listening, empathy, and clarity are essential. If Bill Schule's interactions with the involved parties lacked these qualities, it likely exacerbated the situation. According to the "Communication" and "Active Listening Processes" references, managers should demonstrate genuine listening by maintaining eye contact, paraphrasing concerns, and ensuring understanding. Transparency and promptness in communication also reinforce trust and demonstrate management's commitment to a safe workplace.

Thirdly, his overall performance in handling the scenario appears to be lacking in decisiveness and sensitivity. The woman's letter and photographs in the dossier indicate a serious breach of trust and safety. A capable manager would conduct an immediate, discreet investigation, ensuring confidentiality and fairness. Furthermore, they would provide support to the affected employee and impose appropriate disciplinary action on the accused.

To do better, I would recommend the following concrete strategies:

- Implement comprehensive training programs on sexual harassment and workplace ethics to promote awareness and prevention.

- Establish clear policies and reporting procedures, ensuring all employees and managers understand them.

- Foster a culture of openness where employees feel empowered to speak up, and management responds swiftly.

- Use structured decision-making frameworks, such as the CDC (Clear, Concise, and Decisive) approach, to handle allegations objectively.

- Develop strong communication skills within the management team through active listening and empathetic engagement.

In conclusion, while Bill Schule's managerial efforts in this scenario may have been reactive and insufficient, adopting systematic processes, enhancing communication, and fostering an ethical environment can significantly improve management effectiveness in handling sensitive and potentially damaging situations like sexual harassment claims.

References

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Lussier, R. N., & Hendon, J. R. (2019). Fundamentals of management: Essential concepts and applications. Sage Publications.

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