Managing Personal And Personnel Problems - Medi Web Links ✓ Solved

Managing Personal And Personnel Problemsa Medi Web Links

Medi Web Links CHAPTER 24: 24. Managing Personal and Personnel Problems AACN’s Healthy Work Environment Initiative From the American Association of Critical Care Nurses. Includes the AACN Standards for Establishing and Sustaining Healthy Work Environments, unveiled "at a national briefing in Washington, DC on January 26, 2005." Age Discrimination Information and links to relevant regulations from the U.S. Equal Employment Opportunity Commission. Bully OnLine A project of The Field Foundation, UK, that addresses both school and workplace bullying issues.

Commission on the Future of Worker-Management Relations A special report from the U.S. Department of Labor. Controlling Anger -- Before It Controls You From the American Psychological Association. Coping with Your Co-workers or Boss Part of the Anger Toolkit site from Leonard Ingram's Angermgmt.com. Effective Ergonomics: Strategies for Success From the Occupational Safety and Health Administration; includes a special set for Nursing Homes and Personal Care Facilities.

The Effects of Health Care Industry Changes on Health Care Workers and Quality of Patient Care: Summary of Literature and Research By Nancy M. Pindus and Ann Greiner, November 1997; from the Urban Institute. Family and Medical Leave Act (FMLA) Compliance site from the U.S. Department of Labor, Employment Standards Administration. Guideline Memorandum on Charge Nurse Supervisory Issues By Richard A. Siegel, Associate General Counsel; from the National Labor Relations Board site. This document provides "guidance on legal issues often confronted in representation and unfair labor practice cases arising in the health care industry."

Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers From the U.S. Department of Labor, Occupational Safety and Health Administration; 2004; an extensive site with screening materials, references, and more. Guidelines For Security and Safety Of Health Care And Community Service Workers A full text online document from the Department of Industrial Relations, State of California.

Health Care at the Crossroads: Strategies for Addressing the Evolving Nursing Crisis A 47 page online report from the Joint Commission on Accreditation of Healthcare Organizations. Health Care's Human Crisis: The American Nursing Shortage A report by B. Kimball and E. O'Neil, from the Robert Wood Johnson Foundation, 2002. Available full text online [84 pages]. Impact of Working Conditions on Patient Safety AHRQ Research summary; includes a section on Impacts of unit-level nurse workload on patient safety.

The Impaired Nurse Online self-study module by Susanne J. Pavlovich-Danis, ARNP-C, MSN, CDE, from Nurse.com. Initial and Continuing Competence in Education and Practice: Why should it be mandatory? A collection of articles on this topic from the American Nurses Association. Motivation Theory - Frederick Herzberg From accel-team.com; also has summaries on Elton Mayo, Abraham Maslow, Douglas McGregor, Rensis Likert, and David C. McClelland.

Nursing Workforce: Emerging Nurse Shortages Due to Multiple Factors Report from the General Accounting Office, July 2001. Available full-text online. Nurses for a Healthier Tomorrow "a coalition of 42 nursing and health care organizations working together to wage a communications campaign to attract people to the nursing profession." Performance Measurement Examples From Zigon Performance Group; access is free but requires registration.

Preventing Violence in the Healthcare Setting An online course by Kathleen Brewer-Smyth, RN, PhD, CRRN & Marilynn Jackson, RN, PhD, from Nurse.com. Professional Boundaries: Guidelines for Nurse-Client Relationships Available in PDF format from the College and Association of Registered Nurses of Alberta (24 pages), March 2005. Registered Nurses From the Occupational Outlook Handbook.

The Shortage of Care: A Study by the SEIU Nurse Alliance An online report [28 pages] from the Service Employees International Union®, CLC - Nurse Alliance. Quality and Patient Safety A collection of online resources available from the American Hospital Association. Access to some items is restricted to members, but several reports are available to all.

Surviving and Thriving with Conflict on the Job By Valerie Restifo, RN, MA, MS & Marilynn Jackson, RN, PhD; from Nurse.com. Open access online; continuing education credit requires payment of a fee. U.S. Department of Labor Includes sites on Laws and Regulations, specific agencies within the Department, and statutes and executive orders.

Violence in the Workplace: Risk Factors and Prevention Strategies From NIOSH, Centers for Disease Control and Prevention, 1996, full-text online. Workplace Violence: Issues in Response An 80-page guide from the Federal Bureau of Investigation, March 2004. Your Rights as a Worker A collection of resources from the U.S. Department of Labor Employment & Training Administration.

Paper For Above Instructions

Managing personal and personnel problems within the healthcare sector is complex, multifaceted, and critical to ensuring a healthy work environment. Healthcare professionals face numerous challenges, including workplace bullying, high stress levels, managing conflicts, and significant changes in industry standards. To navigate these challenges effectively, organizations need to implement comprehensive strategies focused on promoting a safe and supportive workplace culture.

Understanding Personal and Personnel Problems

One of the primary issues healthcare workers face is the prevalence of bullying and harassment. Studies indicate that bullying in the workplace can have devastating effects on individuals, including increased stress, anxiety, and a decline in mental health (Rayner, 1997). Consequently, organizations must create and enforce robust anti-bullying policies, accompanied by training programs that educate employees on recognizing and responding to bullying behavior (Whitney & Smith, 1993).

In addition to bullying, the healthcare industry grapples with the ramifications of stress. Healthcare professionals often work in high-pressure environments, leading to burnout and decreased quality of care (Maslach & Jackson, 1981). Implementing stress-management programs can help employees cope with workplace pressure. For instance, mindfulness-based interventions have proved effective in reducing stress among nurses (Norton, 2009). Such programs can enhance employee resilience and improve job satisfaction.

Conflict Resolution Strategies

Conflict is another significant personal and personnel issue, particularly in team-based environments like healthcare. Misunderstandings and communication breakdowns can escalate into serious workplace conflicts (De Dreu & Weingart, 2003). Organizations should invest in conflict-resolution training, helping employees learn techniques for managing disagreements constructively.

For example, employing a collaborative approach to conflict resolution encourages all parties to engage in dialogue and reach a mutually satisfactory outcome (Fisher & Ury, 2011). Furthermore, developing a clear conflict-resolution policy can provide employees with a structured process for addressing disputes, minimizing the personal and organizational impact of conflicts.

Creating a Healthy Work Environment

A healthy work environment is pivotal for employee satisfaction and retention. The AACN’s Healthy Work Environment Initiative outlines essential standards for establishing supportive workplace conditions (American Association of Critical Care Nurses, 2005). These include effective communication, collaboration among team members, recognition for staff achievements, and a commitment to professional development.

Moreover, the physical workspace can also impact employees’ well-being. Research indicates that ergonomic design in healthcare facilities reduces injuries and enhances productivity (Genaidy et al., 2003). Organizations should prioritize ergonomic assessments and adjust workspaces to prevent injury and improve employee comfort.

Support Systems and Resources

Providing access to support resources is another vital element in managing personal and personnel problems. Employee assistance programs (EAPs) offer confidential support to employees dealing with personal or work-related issues, promoting mental health and well-being (Employee Assistance Professional Association, 2005). Furthermore, creating peer support groups can foster a culture of openness and understanding, allowing employees to share experiences and coping strategies.

Additionally, organizations should implement policies that prioritize work-life balance, offering flexible schedules and family leave options. Research shows that such policies contribute significantly to employee satisfaction and retention (Hewlett & Luce, 2006).

Conclusion

Effectively managing personal and personnel problems within healthcare organizations is essential for the health of the workforce and the quality of patient care. Through implementing strong anti-bullying measures, stress-management programs, conflict-resolution policies, and creating supportive work environments, healthcare organizations can improve employee satisfaction, retention, and safety. By prioritizing workplace well-being, healthcare professionals can thrive and provide the best possible care to their patients.

References

• American Association of Critical Care Nurses. (2005). AACN Standards for Establishing and Sustaining Healthy Work Environments.
• De Dreu, C. K., & Weingart, L. R. (2003). Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis. Journal of Applied Psychology, 88(4), 741.
• Employee Assistance Professional Association. (2005). The role and effectiveness of employee assistance programs.
• Fisher, R., & Ury, W. (2011). Getting to Yes: Negotiating Agreement Without Giving In. Penguin Books.
• Genaidy, A., et al. (2003). Workplace Ergonomics: A Multidisciplinary Approach. American Journal of Industrial Medicine, 30, 62-67.
• Hewlett, S. A., & Luce, C. B. (2006). Off-Ramps and On-Ramps: Keeping Talented Women on the Path to Success. Harvard Business Review Press.
• Maslach, C., & Jackson, S. E. (1981). The Measurement of Experienced Burnout. Journal of Occupational Behavior, 2(2), 99-113.
• Norton, M. (2009). Mindfulness-based stress reduction in nursing: A concept analysis. International Nursing Review, 56(2), 107-113.
• Rayner, C. (1997). Bullying at Work: The Experience of Victims and Observers. International Journal of Manpower, 18(1), 7-17.
• Whitney, I., & Smith, P. K. (1993). An End to Bullying? The Study of Bullying in Schools. Children & Society, 7(2), 84-97.