Memo And Letter Response Assignment

Memo And Letter Responses Assignmentmemo And Letter Responseswrite A M

Write a memo (use memo format) to your salespeople and a letter (use letter format, including a letterhead) to the coach based on the following scenario. Make up a Cleveland address for your letterhead/letter and a fake telephone number. Scenario You are the manager of Activ8 Sports in Cleveland, Ohio. Activ8 Sports, a regional chain of 19 athletic equipment stores, has headquarters in Detroit. This morning you received a call from a vice president of the company.

The corporate office's social media specialist was doing the usual daily search on Twitter, Yelp, Facebook, etc., for customer comments about Activ8 Sports. She discovered that several of the salespeople at the Cleveland location were using Twitter to make derogatory comments about a coach at a local high school. The coach, a regular and frequent customer at the store, sometimes appears abrupt and aggressive with the salespeople. The vice president directed you to "fix this Twitter thing immediately" and implied your job was at risk. You decide to reprimand each of the salespeople in question.

You will also issue a memo for their file as an official warning with a reminder of the corporate policy that proscribes discussing company business in public, including social media. As the manager of Activ8 Sports, write this memo: try to keep your salespeople cooperative and productive but also make clear that this is their only warning. Additionally, as the manager, write a letter of apology to the high school coach before he finds out about the indiscretion of your salespeople. You know that sooner or later he will find out: the comments could easily go viral at the high school. The coach has been a loyal customer, purchasing all uniforms and equipment through your store year after year.

You can't afford to lose his business. As the manager of Activ8 Sports, write a letter to the coach to explain the situation and apologize for the comments of your salespeople on Twitter.

Paper For Above instruction

Memo to Sales Staff

To: All Sales Personnel, Activ8 Sports Cleveland Location

From: [Your Name], Store Manager

Date: [Insert Date]

Subject: Immediate Attention Required — Social Media Conduct

Dear Team,

It has come to my attention that multiple employees have made unauthorized derogatory comments about a high school coach on social media platforms, including Twitter. Such actions violate our company's social media policy and professional conduct standards.

This behavior undermines the reputation of Activ8 Sports and jeopardizes our relationship with loyal customers and the community. As representatives of the company, all employees are reminded that discussing or posting about company matters, customers, or colleagues publicly, including on social media, is strictly prohibited.

I am issuing this memo as a formal warning. Any future infractions of this nature will result in more severe disciplinary action, up to termination. Please consider this your official notice to cease all inappropriate social media activity immediately. Your cooperation is essential in maintaining our company's integrity and customer trust.

Let this serve as a reminder that professionalism and discretion are vital to our success. If you have questions regarding acceptable conduct, please consult the employee handbook or speak with me directly.

Thank you for your immediate attention and cooperation.

Sincerely,

[Your Name]

Store Manager, Activ8 Sports Cleveland

Letter of Apology to the Coach

[Insert Cleveland Address]

Cleveland, Ohio [Zip Code]

Phone: [Insert Phone Number]

Date: [Insert Date]

Dear Coach [Last Name],

I am writing to personally apologize for the inappropriate comments made by some staff members of Activ8 Sports regarding you on social media. It was unprofessional and unacceptable, and I sincerely regret that such comments were made about someone who has been a valued customer and a respected member of our community.

Please rest assured that we have taken immediate steps to address the situation internally. We hold our staff to high standards of professionalism, and this incident does not reflect the values of our company. We deeply appreciate your loyalty over the years, purchasing uniforms and equipment through our store, and I want to assure you that we are committed to maintaining a positive and respectful relationship with you and your team.

We are taking measures to ensure such incidents do not occur again, including reinforcing social media policies with our staff. I value your trust and hope to continue serving your athletic needs with the level of professionalism you expect from us.

Once again, please accept my sincere apologies. If there is anything further I can do to restore your confidence in Activ8 Sports, do not hesitate to contact me directly at [Insert Phone Number].

Sincerely,

[Your Name]

Manager, Activ8 Sports Cleveland

References

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  • Schawbel, D. (2013). Promote yourself: The new rules for career success. Prentice Hall.
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