Message Strategies For Requesting An Adjustment On Page 279

Message Strategies Requesting an Adjustment on page 279 of the textbook

Message Strategies Requesting an Adjustment on page 279 of the textbook

The assignment involves composing a professional business email to request a refund from a music streaming service due to frequent outages and unreliability. The email should follow a direct organizational approach, beginning with a clear statement of the main idea in the opening paragraph. The body should provide adequate background of the problem, including details about the amount paid and the duration of service issues, and justify the request for a refund. The closing paragraph should maintain a positive tone, specify the amount and reason for the refund, and include a deadline or reason for urgency. The message must be formatted correctly as an email, free of grammatical and mechanical errors, and avoid overly negative language, clichés, or unnecessary trite phrases. Additionally, the style must align with the PCC Business Administration Style Guide.

Paper For Above instruction

Subject: Request for Refund Due to Service Disruptions

Dear Customer Support Team,

I am writing to formally request a refund for my recent subscription to Song-Thring, as I have experienced significant unreliability with the service. Despite enjoying the platform and its variety of music genres, the frequent outages have severely impacted my user experience and access to the service I paid for. Over the past two months, the service was unavailable for a total of 12 days each month, which is well beyond acceptable and undermines the value of my subscription. Given these persistent issues, I believe a refund of the amount paid is justified.

When I subscribed two months ago, I paid $119.88 to access unlimited music for a year's duration under the advertised $9.99 monthly rate. However, the frequent outages—particularly the 12 recorded days each month—have prevented me from enjoying the service as intended. I understand that technical issues can occur, but the level of unreliability has exceeded reasonable expectations. Therefore, I kindly request a full refund of the $119.88 I paid, and I hope the company will address these issues promptly to restore the quality of service in the future. Should the service improve, I would consider resubscribing at that time.

Thank you for your attention to this matter. I look forward to your response and a resolution to my request. Please feel free to contact me at shauna.rasmussen@pcc.edu if you require any further information.

Sincerely,

Shauna Rasmussen

Customer, Song-Thring

References

  • Guffey, M., & Loewy, D. (2018). Business Communication: Process & Product. Cengage Learning.
  • Locker, K. O., & Kaczmarek, S. K. (2016). Business Communication: Building Critical Skills. McGraw-Hill Education.
  • Packard, E., & Packard, S. (2020). Effective Business Communications. Pearson Education.
  • Belanger, T. (2019). Professional Business Writing. Routledge.
  • Tracy, B. (2018). The Truth About Writing. AMACOM.
  • Baron, D. (2019). Business Writing For Dummies. John Wiley & Sons.
  • Johnson, K., & Yates, S. (2021). Communicating in Business: A Practical Guide. Sage Publications.
  • Ober, J. (2017). The Business Writer's Handbook. Bedford/St. Martin's.
  • Austin, R. (2022). Writing Business Emails: The Essential Guide. Springer Publishing.
  • Simpson, M. (2020). Business Correspondence: Principles and Practice. Routledge.

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