Mgmt 604 Crisis Leadership Review: The Two Questions Below

Mgmt 604 Crisis Leadershipreview The Two Questions Belowand Write A

Mgmt 604- CRISIS LEADERSHIP Review the two questions below and write a word (1-2 pages) answer for each question. Use ssignment Rubric found in the resources forum when formulating your responses. APA 7th edition Manual standards must be followed for the work: include a title and reference page, properly cite in-text references, and proofread your work carefully. You must include a minimum of two outside academic, scholarly references for each response. Note: Combine both replies into one Word Document for this assignment.

1. Evaluate how decision-makers can manage or confound a crisis. 2. What impact do effective communications have in an organization during crisis events? Integration of Content (personal experience/application of material) APA Formatting to include a separate title and reference page. Abstract not required.

Paper For Above instruction

Managing and Confounding Crises: The Role of Decision-Makers

Effective crisis management is integral to organizational resilience and success, particularly in turbulent or unforeseen circumstances. At the core of this process lies the strategic role of decision-makers who must navigate the complex terrain of managing a crisis or, conversely, unintentionally confounding the situation (Ulmer, Sellnow, & Seeger, 2019). Decision-makers who adeptly manage crises do so by demonstrating proactive planning, transparency, and swift, informed decision-making that considers multiple perspectives and potential outcomes. They establish clear communication channels, activate contingency plans, and maintain a focus on stakeholder safety and organizational integrity (Heath & O'Hair, 2020). For example, during the COVID-19 pandemic, organizations that quickly adopted comprehensive health protocols, communicated transparently with employees, and adjusted operations effectively mitigated reputational and operational risks. This proactive leadership helped contain the crisis and built stakeholder trust. Conversely, decision-makers may confound a crisis when they exhibit indecisiveness, lack clear communication, or ignore warning signs. Failure to act decisively or communicate transparently can exacerbate uncertainty, fuel rumors, and undermine trust (Coombs, 2019). An example is the Challenger disaster, where inadequate decision-making and poor communication contributed to a catastrophe that could have been mitigated through stronger leadership and transparency. Therefore, effective decision-making is vital in crisis management; it confers the ability to steer organizations through turbulent times, while poor decisions can escalate an already volatile situation into a full-blown crisis.

The Impact of Effective Communication During Organizational Crises

Communication is a pivotal element in crisis management that directly influences organizational outcomes. During a crisis, effective communication ensures that accurate, timely, and transparent information reaches all stakeholders, including employees, customers, regulators, and the public. When organizations communicate effectively, they foster trust, reduce misinformation, and enable coordinated action (Seeger, 2020). For instance, during natural disasters or cyber-attacks, organizations that provide consistent updates and clear instructions help stakeholders understand the situation and their roles, thereby reducing panic and confusion. In my personal experience working in a financial institution during a data breach, transparent communication about the breach, steps taken to resolve it, and guidance on affected accounts mitigated customer concerns and reinforced trust. Miscommunication or delays, however, can have detrimental effects, amplifying panic and damaging reputation. Furthermore, internal communication during crises is equally crucial; leaders must ensure that employees are informed and equipped to respond appropriately, which maintains organizational cohesion and morale (Fink, 2019). Overall, effective communication acts as a stabilizing force during crises, enabling organizations to manage perceptions, reset stakeholder confidence, and facilitate recovery.

References

1. Coombs, W. T. (2019). Ongoing Crisis Communication: Planning, Managing, and Responding. Sage Publications.
2. Fink, S. (2019). Crisis Management: Planning for the Inevitable. American Management Association.
3. Heath, R. L., & O'Hair, H. D. (2020). Handbook of Risk and Crisis Communication. Routledge.
4. Seeger, M. W. (2020). Technology and crisis communication. In The Routledge Companion to Risk, Crisis and Emergency Management (pp. 255-269). Routledge.
5. Ulmer, R. R., Sellnow, T. L., & Seeger, M. W. (2019). Effective Crisis Communication: Moving from Crisis to Opportunity. Sage Publications.