Mis Project 5: Just Choose One Of The Project Cases

Mis Project 5just Choose One Of The Projects Cases There Are Below D

Mis Project 5just Choose One Of The Projects Cases There Are Below D

Mis Project 5 Just choose one of the projects cases there are below. Don’t use the one that requires MyMISLab’s , chose the ones that do not require special software. Complete and submit ONE Hands-on MIS Project There is no word/length requirement. Just try to answer in a way that's clear and makes sense. Don’t use the MIS project that requires MyMISLab Chapter 9 Hands-On MIS Projects The projects in this section give you hands-on experience analyzing business process integration, suggesting supply chain management and customer relationship management applications, using database software to manage customer service requests, and evaluating supply chain management business services.

Visit MyMISLab ’s Multimedia Library to access this chapter’s Hands-On MIS Projects, Management Decision Problems 1. 9-8 Toronto-based Mercedes-Benz Canada, with a network of 55 dealers, did not know enough about its customers. Dealers provided customer data to the company on an ad hoc basis. Mercedes did not force dealers to report this information. There was no real incentive for dealers to share information with the company.

How could CRM and PRM systems help solve this problem? 2. 9-9 Office Depot sells a wide range of office supply products and services in the United States and internationally. The company tries to offer a wider range of office supplies at lower cost than other retailers by using just-in-time replenishment and tight inventory control systems. It uses information from a demand forecasting system and point-of-sale data to replenish its inventory in its 1,600 retail stores.

Explain how these systems help Office Depot minimize costs and any other benefits they provide. Identify and describe other supply chain management applications that would be especially helpful to Office Depot. Improving Decision Making: Using Database Software to Manage Customer Service Requests Software skills: Database design; querying and reporting Business skills: Customer service analysis 1. 9-10 In this exercise, you’ll use database software to develop an application that tracks customer service requests and analyzes customer data to identify customers meriting priority treatment. Prime Service is a large service company that provides maintenance and repair services for close to 1,200 commercial businesses in New York, New Jersey, and Connecticut.

Its customers include businesses of all sizes. Customers with service needs call into its customer service department with requests for repairing heating ducts, broken windows, leaky roofs, broken water pipes, and other problems. The company assigns each request a number and writes down the service request number, the identification number of the customer account, the date of the request, the type of equipment requiring repair, and a brief description of the problem. The service requests are handled on a first-come-first-served basis. After the service work has been completed, Prime calculates the cost of the work, enters the price on the service request form, and bills the client.

This arrangement treats the most important and profitable clients—those with accounts of more than $70,000—no differently from its clients with small accounts. Management would like to find a way to provide its best customers with better service. It would also like to know which types of service problems occur most frequently so that it can make sure it has adequate resources to address them. Prime Service has a small database with client account information, which can be found in MyMISLab . Use database software to design a solution that would enable Prime’s customer service representatives to identify the most important customers so that they could receive priority service.

Your solution will require more than one table. Populate your database with at least 10 service requests. Create several reports that would be of interest to management, such as a list of the highest—and lowest—priority accounts and a report showing the most frequently occurring service problems. Create a report listing service calls that customer service representatives should respond to first on a specific date. Achieving Operational Excellence: Evaluating Supply Chain Management Services Software skills: Web browser and presentation software Business skills: Evaluating supply chain management services 1.

9-11 In addition to carrying goods from one place to another, some trucking companies provide supply chain management services and help their customers manage their information. In this project, you’ll use the web to research and evaluate two of these business services. Investigate the websites of two companies, UPS Logistics and Schneider Logistics, to see how these companies’ services can be used for supply chain management. Then respond to the following questions: · What supply chain processes can each of these companies support for its clients? · How can customers use the websites of each company to help them with supply chain management? · Compare the supply chain management services these companies provide.

Which company would you select to help your firm manage its supply chain? Why? XXXXVXVXVVXXVXVXVXVVXXXXXAXAX Read the case, “Tesla Motors: Disrupting the Auto Industry†on page use the case analysis format provided below to address to identify the problems and provide several suggested solutions that the Tesla Motors executive team can review for possible implementation. Be sure to identify "identify 2 to 3 problems" and "develop 2 to 3 possible solutions to the problems identified", and use this as the focus for making your case in the case format. Note: the case questions provided at the end of each case can be used as an insight to what the problems might be; so be sure to investigate the case carefully.

Case Format I. Write the Executive Summary · One to two paragraphs in length · On cover page of the report · Briefly identify the major problems facing the manager/key person · Summarize the recommended plan of action and include a brief justification of the recommended plan II. Statement of the Problem · State the problems facing the manager/key person · Identify and link the symptoms and root causes of the problems · Differentiate short term from long term problems · Conclude with the decision facing the manager/key person III. Causes of the Problem · Provide a detailed analysis of the problems; identify in the Statement of the Problem · In the analysis, apply theories and models from the text and/or readings · Support conclusions and /or assumptions with specific references to the case and/or the readings IV.

Decision Criteria and Alternative Solutions · Identify criteria against which you evaluate alternative solutions (i.e. time for implementation, tangible costs, acceptability to management) · Include two or three possible alternative solutions · Evaluate the pros and cons of each alternative against the criteria listed · Suggest additional pros/cons if appropriate V. Recommended Solution, Implementation and Justification · Identify who, what, when, and how in your recommended plan of action · Solution and implementation should address the problems and causes identified in the previous section · The recommended plan should include a contingency plan(s) to back up the ‘ideal’ course of action · Using models and theories, identify why you chose the recommended plan of action – why it’s the best and why it would work VI.

External Sourcing · 2 to 3 external sources (in addition to your textbook) should be referenced to back up your recommendations or to identify issues. This information would be ideally sourced in current journals, magazines and newspapers and should reflect current management thought or practice with respect to the issues Identify. The requirements below must be met for your paper to be accepted and graded: · Write between 750 – 1,250 words (approximately 3 – 5 pages) using Microsoft Word in APA style, see example below. · Use font size 12 and 1†margins. · Include cover page and reference page. · At least 80% of your paper must be original content/writing. · No more than 20% of your content/information may come from references. · Use at least three references from outside the course material, one reference must be from EBSCOhost.

Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement. · Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style. References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.

Paper For Above instruction

The chosen project for this assignment focuses on evaluating supply chain management services offered by logistics companies, specifically UPS Logistics and Schneider Logistics. This case analysis aims to understand how these companies support business processes, their online tools, and the benefits they provide, enabling organizations to select the most suitable partner for their supply chain needs. As companies increasingly rely on third-party logistics (3PL) providers, evaluating their services becomes crucial for operational efficiency and competitive advantage.

Understanding Supply Chain Processes Supported by UPS and Schneider Logistics

Both UPS Logistics and Schneider Logistics are prominent players in the supply chain management domain, offering a range of services that facilitate the movement, storage, and management of goods and information. UPS Logistics supports numerous supply chain processes, including transportation management, warehouse and distribution services, and customs brokerage. Their online platform enables clients to track shipments, schedule pickups, and manage inventory data efficiently. Additionally, UPS offers integrated logistics solutions that combine freight forwarding, distribution, and value-added services, streamlining overall supply chain operations.

Schneider Logistics, on the other hand, emphasizes freight management, transportation planning, and supply chain consulting. Their services include freight brokerage, dedicated transportation, and fleet management. The company's web portals allow customers to view shipment statuses, optimize routes, and access detailed reporting tools to enhance operational decision-making. Both companies aim to improve supply chain visibility and efficiency through their integrated IT systems, which are critical in today’s dynamic global markets.

Web-based Support for Supply Chain Management

Customers utilize the websites of UPS and Schneider Logistics to support various aspects of supply chain management. For UPS, the website offers tools such as shipment tracking, rate calculators, and scheduling services, giving clients real-time visibility into their shipments. Clients can also access customs documentation, manage returns, and plan freight movements, all in a user-friendly interface that enhances coordination and responsiveness.

Schneider’s website provides similar functionalities, including shipment tracking, transportation planning, and reporting dashboards. Users can manage shipment documentation, access billing information, and communicate directly with customer service representatives through online portals. These digital interfaces allow clients to monitor their supply chain activities remotely, facilitating better planning, timely responses to delays, and cost management.

Comparative Analysis of Services

When comparing UPS Logistics and Schneider Logistics, both offer comprehensive supply chain solutions, but their core focuses differ. UPS has a broader global reach with extensive integration of warehousing and distribution, making it suitable for companies needing end-to-end logistics solutions. Schneider tends to emphasize freight management and transportation services, which are ideal for companies with specific transportation needs that demand customized freight solutions.

In terms of technology, both companies utilize advanced IT systems for visibility, but UPS’s platform tends to be more extensive due to its larger global network. The choice between the two hinges on the company's specific logistics requirements: if the priority is global distribution and broad service offerings, UPS may be preferred. Conversely, for tailored freight solutions and flexible transportation planning, Schneider might be more suitable.

Recommendation for Supply Chain Management

Based on this evaluation, the decision on which company to select depends on the specific needs of the organization. For businesses prioritizing global reach, integrated warehousing, and comprehensive logistics services, UPS Logistics presents a compelling choice. Their extensive network and technology enhance supply chain efficiency and responsiveness. However, companies that require customized freight services, cost-effective transportation solutions, and specific route management might opt for Schneider Logistics due to its specialized focus and flexibility.

Conclusion

Effective supply chain management is vital for maintaining competitiveness in today’s fast-paced market environment. Both UPS Logistics and Schneider Logistics provide valuable services that support different facets of supply chain operations. Organizations should assess their specific logistical needs, geographic priorities, and technological requirements before selecting a partner. The comprehensive evaluation demonstrates that integrating the right logistics provider can substantially improve operational efficiency, reduce costs, and increase customer satisfaction.

References

• Christopher, M. (2016). Logistics & Supply Chain Management (5th ed.). Pearson.
• Chopra, S., & Meindl, P. (2018). Supply Chain Management: Strategy, Planning, and Operations (6th ed.). Pearson.
• Harrison, A., & Van Hoek, R. (2017). Logistics Management and Strategy (5th ed.). Pearson.
• UPS Supply Chain Solutions. (2023). Leveraging technology for global logistics. UPS.com.
• Schneider Logistics. (2023). Transportation Management and Supply Chain Solutions. Schneider.com.
• Closs, D. J., Speier, C., & Kerry, A. (2020). Creating Supply Chain Trust. Business Horizons, 63(3), 317-326.
• Rushton, A., Croucher, P., & Baker, P. (2014). The Handbook of Logistics and Supply Chain Management. Kogan Page.
• Simchi-Levi, D., Kaminsky, P., & Simchi-Levi, E. (2008). Designing & Managing the Supply Chain. McGraw-Hill.
• Mentzer, J. T. (2004). Fundamentals of Supply Chain Management. Sage Publications.
• Global Trade Magazine. (2022). The Role of Technology in Modern Supply Chain Management. Retrieved from www.globaltrademag.com.