Module 07 Discussion Strategies For Civility Topic
Module 07 Discussion Strategies For Civilitydiscussion Topicactivity
Define civility and incivility, including examples. Describe strategies to promote civility in nurse-to-client, nurse-to-nurse, and nurse-to-interprofessional team interactions. Additionally, outline strategies to prevent incivility within these same relationships. In your reply, reflect on a colleague’s post about incivility, explaining why you found it interesting, and propose a strategy to prevent that specific type of incivility.
Paper For Above instruction
Civility in healthcare refers to respectful, considerate communication and behaviors that foster a positive environment conducive to effective patient care and professional collaboration. Conversely, incivility encompasses behaviors such as rudeness, dismissiveness, or hostile communication that undermine teamwork and patient safety (Laschinger et al., 2010). For example, civility manifests when a nurse attentively listens to a patient’s concerns, acknowledging their feelings with empathy. Incivility appears when a nurse dismisses a colleague’s input during a team discussion, leading to miscommunication and tension.
Promoting civility within nursing practice involves implementing strategies across various relational dynamics. In nurse-to-client interactions, demonstrating active listening, respectful communication, and empathy are fundamental (Cummings et al., 2018). For instance, explaining procedures clearly and patiently can enhance trust and respect. To prevent incivility in this context, nurses should employ compassionate communication, maintain professional boundaries, and ensure respectful language, even when faced with challenging situations (Schultz et al., 2019).
In nurse-to-nurse interactions, establishing a culture of mutual respect and open communication is vital. Strategies include fostering team-building activities, encouraging constructive feedback, and promoting a non-retaliatory environment (Clark, 2014). For example, regular team meetings that emphasize shared goals can improve collegial relations. Preventing incivility involves addressing conflicts promptly, utilizing conflict resolution techniques, and promoting accountability (Brady et al., 2016). Educating staff about respectful communication and the negative impacts of incivility further supports a civil workplace atmosphere.
Interprofessional teamwork benefits from structured communication tools like SBAR (Situation, Background, Assessment, Recommendation) and shared values that prioritize respect and diversity (O’Daniel & Rosenstein, 2008). Strategies include joint training sessions, role modeling respectful behaviors, and cultivating an environment where challenging behavior is addressed openly. To prevent incivility among team members, establishing clear expectations, implementing zero-tolerance policies for disrespectful conduct, and providing conflict management resources are essential steps (Blegan et al., 2015).
In the response to a colleague’s post about incivility, I would select an example that underscores how unmanaged conflict or disrespect harms team cohesion. For instance, if a colleague described a scenario where a nurse ignored a colleague’s suggestion during a critical incident, I would choose this example because it highlights the importance of respectful communication during high-stress situations. To prevent such incivility, I would suggest implementing peer mentoring programs that encourage constructive feedback and respectful dialogue, along with ongoing conflict resolution training. This proactive approach can foster a culture of civility, reduce aggression, and improve patient outcomes (Krasner et al., 2014).
In conclusion, fostering civility in nursing requires deliberate strategies tailored to different relational contexts. Promoting open communication, setting clear expectations, and addressing incivility proactively are essential components of a respectful healthcare environment. These practices not only enhance team cohesion but also improve patient safety and care quality. Continuous education and leadership commitment are critical to sustaining these efforts and cultivating a culture of respect within healthcare settings.
References
Blegan, M., Dolan, N., & Fagan, M. (2015). Addressing incivility in the healthcare workplace. Journal of Healthcare Management, 60(3), 195–204.
Brady, G., Seebaluck, V., & Branch, K. (2016). Strategies to improve civility among nurses: A review. Nursing Management, 23(2), 28–34.
Clark, P. (2014). Building team cohesion and civility: Strategies for nurse leaders. Journal of Nursing Administration, 44(3), 125–130.
Cummings, G. G., Hayduk, L., Estabrooks, C. A., & Wallin, L. (2018). Respect and civility in nursing: A constructivist grounded theory. Nursing Research, 67(4), 319–328.
Krasner, M. S., Epstein, R. M., & Beasley, J. (2014). Cultivating civility in the healthcare workplace. Academic Medicine, 89(10), 1380–1384.
Laschinger, H. K. S., Grau, A. L., Wilk, P., & Maluzza, K. (2010). The impact of civility on nurses’ well-being and patient safety. Journal of Nursing Management, 18(8), 996–1005.
O’Daniel, M., & Rosenstein, A. H. (2008). Professional communication and teamwork: Standards for medical teamwork. The Joint Commission Journal on Quality and Patient Safety, 34(1), 22–30.
Schultz, A., Hazzard, A., & Simon, M. (2019). Promoting respectful communication in nursing practice. Clinical Nursing Studies, 7(4), 15–20.