Needs To Be Minimum Of 6 Pages Task 1 Students Are Required

Needs To Be Minimum Of 6 Pagestask 1students Are Required To Conduct A

Students are required to conduct a study on an organization of their choice by visiting the company’s website. Then, students are required to perform the following tasks: 1.1 Identify and describe the chosen organization in the following areas: 1.1.1 The type of the business organization and its background (e.g., retail, healthcare, education, etc...). 1.1.2 The products and/or services provided by the chosen organization. 1.2 Identify Four (4) functional or departmental areas in the chosen organization (e.g., human resources department, marketing department, etc...). 1.3 Identify and briefly describe One (1) major function for each of the Four (4) departments you have identified in task 1.2.

Task 2 2.1 Select any Two (2) departments from 1.2 above, identify One (1) suitable information system (e.g., Customer relationship management system) used for each of the 2 chosen departments. You should also explain how each of the two information systems can be used to help in reducing the operational costs within the departments. 2.2 Identify and describe in detail ONE (1) existing feature/function provided by the information systems you have chosen in task 2.1. 2.3 Discuss the benefits and limitations of the chosen information systems from task 2.1. 2.4 Analyze the impacts, of the chosen information systems from task 2.1, on the organization/society/employees/customers/environment etc...

Task 3 3.1 Select ONE (1) department from task 2, identify TWO (2) outputs/reports produced by the information systems you have identified in Task 2.1 that are useful to the users for the normal operations of the organization and for management decision making. 3.2 For each of the outputs/reports you identified in task 3.1, briefly describe to whom it would be useful, what content is and for what purpose.

Paper For Above instruction

Introduction

The systemic study of organizations through the lens of information systems provides a comprehensive understanding of how these entities operate, utilize technology, and influence various stakeholders. This paper explores an organizational case by analyzing its structure, functional departments, and the application of information systems in enhancing operational efficiency, reducing costs, and supporting decision-making. The chosen organization is a midsized healthcare provider, which exemplifies the integration of technology in a complex service environment.

Organization Background and Profile

The selected organization is a healthcare facility specializing in outpatient services, with a history spanning over 20 years. Positioned within the healthcare sector, it operates under the healthcare business model, providing a range of medical services including general practice, diagnostics, and specialist consultations. Its core mission is to deliver accessible healthcare with high-quality standards, catering to a diverse patient demographic.

Products and Services

The organization offers a broad spectrum of medical services including general health check-ups, diagnostic testing, specialist consultations, outpatient surgery, and wellness programs. Its portfolio is designed to meet community health needs, integrating modern medical technologies to improve patient outcomes and experience.

Functional or Departmental Areas

Four prominent functional departments identified within the organization are: Human Resources, Marketing, Medical Records, and Finance. Each department plays a vital role in supporting the organization’s mission and operational continuity.

Major Functions of Departments

  • Human Resources: Managing employee recruitment, training, retention, and ensuring compliance with healthcare regulations.
  • Marketing Department: Promoting healthcare services, managing community outreach, and enhancing patient engagement strategies.
  • Medical Records: Maintaining accurate and confidential patient records, facilitating quick access for healthcare providers.
  • Finance Department: Managing billing, insurance claims, budgeting, and financial reporting to ensure the organization’s fiscal health.

Information Systems in Departments and Cost Reduction

For the selected departments, specific information systems are utilized:

  • Medical Records Department: Patient Information Management System (PIMS)
  • Finance Department: Financial Management System (FMS)

The PIMS automates record-keeping, reduces paper usage, and improves data retrieval efficiency, thereby decreasing administrative costs. The FMS streamlines billing, insurance processing, and financial reporting, leading to reductions in manual errors and operational expenses.

Features and Benefits of Information Systems

A key feature of PIMS is electronic health records (EHR), which enhance patient safety by providing real-time, accurate information. The FMS's core feature is automated billing, which expedites transactions and reduces processing errors.

The benefits of these systems include increased operational efficiency, improved accuracy, enhanced data security, and better compliance with healthcare regulations. However, limitations include high initial implementation costs, potential data breaches, and dependency on system availability which can affect operations during downtimes.

Impacts on Organization and Society

Effective use of these information systems positively impacts healthcare delivery by reducing waiting times, improving data accuracy, and ensuring confidentiality. They also have societal benefits by supporting public health initiatives and enabling better resource allocation. Employees experience increased productivity, while patients benefit from quicker, safer services. Environmentally, reduced paper reliance contributes to sustainability goals.

Selecting and Analyzing Department and Reports

Focusing on the Medical Records Department, two critical reports generated by PIMS are:

  1. Patient Visit Summary Reports: These summaries detail consultation dates, diagnoses, treatments, and follow-up instructions. They are useful for healthcare providers for ongoing patient management and for compliance documentation.
  2. Operational Performance Reports: These provide data on patient volume, wait times, and service efficiency, aiding management in resource planning and operational improvements.

These reports are useful to physicians, administrative staff, and management. Patient summaries guide clinical decisions, while performance reports support strategic planning and quality assurance initiatives. The content of these reports includes detailed medical and operational data tailored for each stakeholder’s needs, facilitating effective decision-making and healthcare delivery.

Conclusion

The integration of information systems in organizational operations, particularly in healthcare, demonstrates significant enhancements in service quality, operational efficiency, and cost management. While challenges such as high costs and cybersecurity risks remain, the benefits in terms of improved patient care, resource optimization, and societal impact are substantial. Future trends must focus on interoperability, AI integration, and continued focus on data security to sustain and enhance these benefits.

References

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