Netiquette In Email Communication: Read The Following Email
Netiquette In E Mail Communicationread The Following E Mail Sent I
Netiquette in E-mail Communication Read the following e-mail sent in a business environment: DATE: March 3, 2011 TO: All Employees FROM: Tom Jones [removed] SUBJECT: Everyone Why does everything have to be sent overnight? No one uses regular mail. Shipping costs are sky high, and I'm wondering why you think that everything needs to be sent by overnight mail. Do they really need the stuff that quick? If you would just plan a little more carefully, instead of waiting to the last minute, I'm sure we could save some money! Sending an e-mail is even cheaper and you are not the one paying the bill. Have any of you thought of using the receiver's FedEx number? If someone really wants to receive a letter or package fast, let him pay for it. THAT COULD SAVE US A BUNDLE! Based upon the readings for this topic, what netiquette rules were broken in this e-mail? Rewrite the e-mail following proper netiquette rules and post it for review by your peers. Why do you think your rewritten e-mail is now "netiquette-safe"? Review and critique the postings of your peers. Tell them specifically how their e-mails have improved or how they could be edited to be even better.
Paper For Above instruction
The provided email exemplifies several breaches of proper netiquette, which can undermine professionalism, hinder effective communication, and create a negative work environment. Netiquette—defined as the etiquette and professionalism expected in digital communication—emphasizes respect, clarity, brevity, and considerate tone. This email's informal tone, abrupt language, and critical comments violate key netiquette principles.
Firstly, the tone of the email is confrontational and sarcastic, particularly with phrases such as "Why does everything have to be sent overnight?" and "THAT COULD SAVE US A BUNDLE!" Such language can be perceived as disrespectful or dismissive, contributing to negative feelings rather than fostering constructive dialogue. A more respectful tone that fosters collaboration and understanding is essential in professional communication. Furthermore, the email uses all capital letters for emphasis, which is often interpreted as shouting and is considered poor netiquette.
Secondly, the email lacks a professional and courteous salutation and closing, which are fundamental components of respectful communication. Starting with "Hello" or "Dear Team," and ending with a polite closing such as "Best regards" would set a more professional tone. Additionally, the email jumps directly into criticism without acknowledging the efforts of others or providing context, which can cause defensiveness.
Thirdly, the message is vague regarding the specific concerns and offers little constructive suggestion. Instead of merely criticizing the process, it would be more effective to suggest feasible solutions politely, such as proposing a review of shipping policies or encouraging advance planning.
A revised version of the email that adheres to netiquette principles might look like this:
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Subject: Cost-Effective Shipping Options and Planning
Dear Team,
I hope this message finds you well. I wanted to discuss our current shipping practices, particularly the frequent use of overnight mailing. While I understand the need for timely deliveries at times, I believe we might be able to optimize our costs by planning shipments more carefully and exploring alternative options.
Perhaps we can consider grouping shipments or scheduling them in advance whenever possible. Additionally, using the receiver’s FedEx account number could help offset some costs when quick delivery is necessary. I encourage everyone to think about ways we can work together to reduce expenses and improve efficiency.
Please feel free to share your thoughts or suggestions on this matter. Thank you for your attention and cooperation.
Best regards,
Tom Jones
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This revised email embodies netiquette by maintaining a respectful tone, providing constructive suggestions, and fostering positive communication. It avoids blame, uses polite language, and encourages collaboration, making it "netiquette-safe." Effective email communication in a professional setting should always consider tone, clarity, and respect to promote a constructive and collaborative environment.
References
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Griffin, M. (2020). The essentials of digital etiquette in the workplace. Harvard Business Review. https://hbr.org/2020/05/the-essentials-of-digital-etiquette-in-the-workplace
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