Nizwa College Of Technology Business Studies Department
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Cleaned Assignment Instructions:
NIZWA COLLEGE OF TECHNOLOGY BUSINESS STUDIES DEPARTMENT SEMESTER -2 / ACADEMIC YEAR FINAL EXAM (ASSIGNMENT) COURSE CODE BAHR3106 COURSE NAME Training and Development LEVEL Advance Diploma TUTOR(S) Sangeetha TR SECTION(S) 2 DURATION: DATE TIME START 21 May 2020 9:00AM END 23 May 2020 8:00AM MARKS BREAK UP: No. of Questions Marks for Each Question TOTAL MARKS 50 INSTRUCTIONS: 1) The Final Assignment will be available in Moodle at 9:00 am on the date of examination. 2) This is an open resource examination; there are (04) pages. Students are allowed to refer any digital materials (Internet, Proquest, Masader, and OER) with proper referencing and citation for each answers. 3) Students has to answer the questions typewritten in the word (.docx) format. Figures / Diagrams, equations and solving of problems can be written by hand and added to the document as a picture/image. 4) Save the assignment file using the student ID & Course code.[ Eg : 22s1234 – EECPxxxx] 5) Students should submit the answers through the turnitin link provided in moodle [email protected] ] 6) Students are encouraged to upload the answers in the moodle at least two hours before the deadline to avoid any technical issues. 7) In case of any technical problem in opening or submitting your assignment please contact your course tutor through email and copy the Department Head according to the Plagiarism and Academic Integrity Policies. 9) Students are advised to write the answers in their own words. Based on the plagiarism policy and the department approved similarity level, the marks will be deducted for the plagiarized [Copied] answers. 10) Students should complete their assignment within the given time. Assignments submitted after the deadline will be marked 0. ACADEMIC INTEGRITY & PLAGIARISM POLICY: The student should be ready to prove the authenticity of the work done. If any form of plagiarism/reproduction of answers are discovered, student will be awarded zero marks. DECLARATION: I declare that the Final Exam (assignment) submitted is original and acknowledge that I am aware of the NCT’s Integrity and Plagiarism Policies (January 2011) mentioned in moodle, and the disciplinary guidelines and procedures applicable to breaches of such policy and regulations. I AGREE TO THE TERMS AND CONDITIONS: STUDENT NAME STUDENT ID DATE OF SUBMISSION
Questions:
Question No 1 (25 Marks): Honest Bank, a leading financial institution in Oman, has an effective operating strategy that emphasizes responsive, reliable, and empathetic client service. Currently, the bank faces a 20% annual turnover rate among bank tellers, largely due to ineffective training programs. Bank tellers perform tasks such as balancing cash drawers, cashing checks, verifying deposit slips, entering customer transactions, examining checks, detecting mistakes, and engaging in communication with customers and external parties. Their daily activities also involve interpersonal communication, use of computer software, decision-making, problem-solving, and relationship management.
Questions:
- a. Identify and describe the training programs or areas in which the bank tellers need training to perform their jobs effectively. (5 Marks)
- b. Describe five training methods or a combination of methods you would recommend to train the honest bank tellers. Justify your choices. (10 Marks)
- c. What factors should be considered while developing a training program? (10 Marks)
Question No 2 (15 Marks): A computer manufacturing company with a diverse workforce aims to become a leader in technological and managerial innovation, deliver efficient and innovative products, and reduce costs. The company plans to decentralize its operations to expand into new markets and needs to develop an effective training and development system.
Questions:
- a. Based on the scenario, identify the organization’s training needs. (5 Marks)
- b. Explain how you would assess the training needs of employees, with examples. (5 Marks)
- c. What factors impact the effectiveness of training programs? (5 Marks)
Question No 3 (10 Marks): Due to COVID-19, industries, including Oil and Gas, are facing challenges and economic downturns. The Oil and Gas sector has been severely impacted by the global recession and falling fuel prices.
Questions:
- a. What do you think will be the impact of COVID-19 on HR activities? (3 Marks)
- b. Should companies cut T&D activities and budgets? Explain. (2 Marks)
- c. Suggest some innovative ways to manage T&D activities during the recession period. (5 Marks)