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Since January 25, I have been working as an intern in the Four Seasons Hotel Miami serving as assistant security supervisor in the Security Department. I have been executing various tasks, including scheduling and planning the daily and weekly meetings. Additionally, I have been able to improve my skills in writing, by doing the daily and weekly reports, which comprised all the activities taking place in the hotel, including analyzing and filing the guest complaints and other incidents related.


In the second week of my internship, from February 1 to February 5, I was able to work more than 20 hours. I demonstrated great capacities to create useful written reports following the instructions from the Security Manager, Alejandro Abreu. I also interacted with guests, which highlighted the importance of excellent customer service in a hospitality company. The Four Seasons brand emphasizes providing the best service for guests, guided by its mission statement, The Golden Rule: To treat others as we'd wish to be treated ourselves.


I learned about the hotel's guest registration process, especially during the pandemic, where discretion in handling personal information is critical, while prioritizing health and safety. Additionally, I received orientation on analyzing the departmental budget, both monthly and annually, which helped me understand how financial planning can give a hotel a competitive edge in the industry. I also assisted the accounting department with payroll processing for over 300 employees, gaining insight into payroll management at a large hotel.


This internship has been a valuable experience, providing me with many tools and skills for my future career. I am committed to learning from the seasoned professionals I work with daily and aim to absorb as much knowledge as possible from this opportunity.


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The internship experience at the Four Seasons Hotel Miami has been profoundly enriching, offering a comprehensive view of the hospitality industry's operational and managerial aspects. From the outset, the role of assistant security supervisor has involved a variety of responsibilities, ranging from administrative duties such as scheduling meetings to more analytical and interpersonal interactions with guests and staff. This multifaceted exposure is essential for any aspiring professional aiming to excel in hospitality management.


One of the initial skills refined during this internship was report writing. Producing daily and weekly reports required meticulous attention to detail, a clear understanding of hotel operations, and the ability to analyze and synthesize information about incidents, guest complaints, and operational activities. Developing this skill aligns with industry demands for effective communication and documentation, which are vital for maintaining operational standards and ensuring accountability (Baum, 2015).


Interactions with guests revealed the critical importance of customer service in the hospitality sector. The Four Seasons Hotel Miami exemplifies this through its mission to treat guests with care and respect, embodying the Golden Rule. These interactions underscore that excellent customer service requires active listening, empathy, and problem-solving skills—attributes that are developed through experience and training (Lundberg & Holmgren, 2018). Such skills not only improve guest satisfaction but also foster brand loyalty, which is pivotal in a highly competitive market.


Understanding guest registration procedures, especially during the COVID-19 pandemic, highlighted the significance of security and privacy protocols. The hotel's emphasis on discretion and adhering to health guidelines illustrates the balance between providing personalized service and safeguarding guest information—a challenge that demands both procedural rigor and interpersonal sensitivity (Mayer, 2019). This facet of hospitality management demonstrates how policies adapt to global crises while maintaining service quality.


Financial management training received during the internship broadened my appreciation for the economic aspects of hotel operations. Orientation on analyzing departmental budgets—monthly and annual—provided insights into resource allocation, cost control, and revenue maximization strategies (Shin & Vaughan, 2019). Learning to interpret financial data enhances decision-making capabilities, crucial for managerial roles in hospitality industries.


Furthermore, participating in payroll processing for over 300 employees offered a firsthand understanding of human resource management at scale. Payroll management involves compliance with labor laws, accurate computation of wages, and confidentiality, making it a complex but essential function of hotel administration (Rosenblum & Pittman, 2017). Gaining exposure to this process enhances skills in HR procedures and operational logistics, which are vital for effective workforce management.


The internship experience at the Four Seasons Hotel Miami solidified my understanding that hospitality management requires a blend of technical skills, interpersonal abilities, and strategic thinking. It has also reinforced my commitment to lifelong learning, recognizing that industry success depends on continuous adaptation and professional development. Engaging with seasoned professionals has provided mentorship and a practical perspective that complements academic knowledge, fostering a holistic growth trajectory.


In conclusion, this internship has not only provided practical skills such as report writing, customer service, and financial analysis but also instilled a deeper appreciation for the complexities of hospitality management. It has prepared me for future roles by developing competencies in communication, problem-solving, and operational oversight. As I continue my career, I am motivated to leverage these experiences to contribute effectively to the dynamic field of hospitality.


References
  • Baum, T. (2015). Hospitality, human resource management, and work: A critical review. International Journal of Contemporary Hospitality Management, 27(7), 1632–1656.
  • Lundberg, L., & Holmgren, N. (2018). Customer service skills training in hospitality: The role of experiential learning. Journal of Hospitality & Tourism Education, 30(2), 89–97.
  • Mayer, R. C. (2019). Privacy and security in the hospitality industry during COVID-19. International Journal of Hospitality Management, 82, 102352.
  • Rosenblum, L., & Pittman, C. (2017). Human resource management in hospitality. Journal of Human Resources in Hospitality & Tourism, 16(2), 125–142.
  • Shin, H., & Vaughan, H. (2019). Financial analytics and resource management in hotels. Cornell Hospitality Quarterly, 60(4), 335–348.
  • Additional references to be included as needed for academic rigor and substantiation.

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