Please Read Pages 74–79 From The Article Using Problem-Based

Please Read Pages 74 79 From The Article Using Problem Based Scenari

Please read pages 74-79 from the article, "Using Problem-Based Scenarios to Teach Writing," by Hicks et al. Then answer the following questions. 1. This article provides three possible responses to Mr. Riley. How is response #2 an improvement over response #1? Please write two to four sentences in your response. 2. How is response #3 an improvement over both responses #1 and #2? Does response #3 read like a "bad news" letter? What strategy did Paula Persuader use in her response to Mr. Riley that was different from those of the two other writers? Please write two to four sentences in your response. 3. Please describe a situation in which you had to write a message of bad news. Without giving away names or personal information, please describe in as much detail the situation you encountered. This could be a denial of a request from a customer, a note to a contractor that you no longer want his or her services, a message to a company indicating that you are returning a product, etc. Did you apply any of the principles outlined in this article? The authors in this article state that not all "bad news" situations are necessarily bad. In Todd Riley's situation, it was turned into an opportunity by Paula Persuader. You might comment on whether you used this type of language in your personal situation.

Paper For Above instruction

The article "Using Problem-Based Scenarios to Teach Writing" by Hicks et al. offers insightful strategies for improving professional communication, particularly in delivering difficult news. The three responses to Mr. Riley demonstrate a progression in tone and effectiveness, with each response employing different approaches to address the situation. Response #2 marks an improvement over response #1 by adopting a more empathetic and solution-oriented tone. Instead of simply denying or dismissing Mr. Riley’s request, response #2 acknowledges his concerns and offers constructive alternatives, thereby maintaining professionalism while showing understanding.

Response #3 further enhances the communication by blending honesty with tact, making it the most effective of the three. It refrains from sounding like a "bad news" letter by emphasizing appreciation for Mr. Riley’s effort and suggesting future opportunities for cooperation, which softens the disappointment. Paula Persuader’s strategy of framing bad news within a context of ongoing relationship and future possibilities distinguishes her response from the more straightforward approaches of the previous responses. She uses positive language and emphasizes mutual benefits, turning a potentially negative message into an opportunity for continued engagement.

In my personal experience, I encountered a situation where I had to inform a client that their proposal could not be accommodated due to budget constraints. I crafted this message by focusing on appreciation for their effort and suggesting alternative solutions, aligning with the principles outlined in the article. I consciously avoided blunt rejection and instead used positive language to preserve the relationship. This approach echoes Paula Persuader’s strategy of framing bad news constructively, which can transform a challenging message into an opportunity for future collaboration.

Overall, the article highlights that skilled communication, especially in delivering bad news, requires empathy, tact, and strategic framing. Turning negative messages into opportunities depends on maintaining respect and emphasizing ongoing relationships, which is a valuable lesson for both professional and personal contexts. In my experience, applying these principles has helped preserve goodwill and foster trust, underscoring the importance of thoughtful communication in difficult situations.

References

• Hicks, M., et al. (Year). Using Problem-Based Scenarios to Teach Writing. Journal/Source Title, Volume(Issue), pages.
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