QUALITY CHIEF OFFICER 3 MARCUS If you were assuming the chief executive position in a hospital and the chief quality officer position was vacant, what type of person would you seek to fill the position? Background? Experience? If I became the CEO of a hospital and my first order of business was filling the vacant position of chief quality officer, I would first start to look for someone that would be able to come into the organization and be able to work with the other officers right away. In order to do that I would use the high impact leadership framework that the Institute for Healthcare Improvement set out. This framework embodies the behavior and mindset that a leader would need in order to be successful at their job, and within the core group of upper management that will be in place. The frame work has 5 sections: being person-centered, having front line engagement, a relentless focus, transparent, and boundarilessness (Nash, Joshi, Ransom, & Ransom, 2019, p.310). Along with these attributes I would like to find someone that is nice. Over the years I have asked senior management, where I have worked, what they look for when they are hiring directors and managers. The number one thing that was said by all of them was to find someone that is nice. They said that this type of person will bring out the best in their staff and in turn will bring up the department they are in. For the background and experience of this person it should be someone that has a clinical background, worked in risk management, has a Certified Professional in Healthcare Quality (CPHQ) certification, worked in regulatory compliance, has knowledge of current laws dealing with quality, knowledge of CMS requirements, master’s in nursing, health administration or social work and at least 4 years working with a health organization in the quality department. These requirements help to make sure that the people that are coming in for this job have the base experience to handle the responsibility that comes with this position. Overall, the type of person I would seek is one that I nice, able to communicate well, and has enough experience to handle what comes there way even if they have not seen the problem before. Reference Nash, D. B., Joshi, M., Ransom, E. R., & Ransom, S. B. (2019). Creating Alignment: Quality Measures and Leadership. In The healthcare quality book: vision, strategy, and tools (4th ed., p. 310). Chicago, IL: Health Administration Press.
