Review The Online Lesson Causes And Solutions For Performanc

Review Theonlinelessoncauses And Solutions For Performance Problems

Review The online lesson Causes and Solutions for Performance Problems, presented below. Read the following scenario: Your restaurant chain has started an employee bonus program to promote several new menu items. The three servers who sell the most of these new items each week receive a bonus amount added to their hourly paycheck. The first week, most of your servers did a good job promoting the new items. The bonuses went to servers who are always willing to fill in extra shifts—that week, they worked more hours than the rest of your servers. The next week, the same thing happened. You also notice that the other servers have stopped recommending the new menu items, and are concerned that the total sales of new items are dropping rather than increasing, which will reflect badly on your location’s upcoming evaluation. Identify the problem and suggest a solution: 1) Identify the Problem Is this a problem with the work environment, a motivation problem, or a skill problem (online lesson above)? Tell what symptoms (from the previous page) make you think it is this type of problem. 2) Recommend a Solution Based on the type of problem, describe the training or non-training solution you would use to correct the problem.

Paper For Above instruction

The scenario described highlights a complex performance issue within a restaurant setting that involves motivation, environmental factors, and potential skill gaps. To effectively address this situation, it's crucial to analyze the root causes by understanding whether the problem stems from the work environment, motivation, or skills, and then recommend appropriate solutions.

Identifying the Problem

The initial observation indicates that certain servers are consistently promoting and selling the new menu items, earning bonuses, and working extra hours. However, in subsequent weeks, a shift occurs: some servers cease recommending the new items, and overall sales decline. This pattern suggests that the problem is predominantly motivational rather than skill-based or environmental.

The symptoms pointing toward a motivation problem include the winding down of efforts by servers who previously promoted the items, coupled with their concern about sales declining. Furthermore, servers working extra hours to earn bonuses reflect a motivation driven by incentives, but this motivation seems to be uneven across staff, leading to inconsistent promotion. The absence of any apparent skill gaps, such as lack of knowledge about the new items, further supports the idea that motivation is the core issue.

Motivation Problem Versus Work Environment or Skill Gaps

While work environment factors, like insufficient staffing or lack of managerial support, could lead to performance issues, there's little evidence of environmental constraints here because the staff's behavior directly correlates with incentives and perceived fairness. Similarly, if skill deficiency were at play, all servers would struggle to promote or sell the new items, but the initial success suggests that skill levels are adequate.

The decline in promotion efforts appears to be motivated by potential perceived unfairness or burnout, especially since only those willing to work more hours initially received bonuses. Such a scenario supports the conclusion that motivation wanes once the incentive structure is perceived as inconsistent or unfair by other staff members.

Recommended Solutions

Given that motivation appears to be the primary issue, solving it involves strategies to foster intrinsic motivation and ensure fairness.

Non-Training Solutions

- Recognition and Fair Incentives: Implement a reward system that recognizes all servers' efforts equally rather than only those working additional hours. Public acknowledgment and team-based incentives can encourage collaborative promotion of the new menu items.

- Clarify Goals and Expectations: Communicate clearly that sales of new items are a team effort, and all servers can contribute to the overall success, reducing competitive tension and fostering collective motivation.

- Adjust Incentive Structures: Consider implementing a more comprehensive bonus plan that rewards a broader group of servers, such as rewarding everyone based on overall sales, rather than just the top performers.

Training Solutions

- Motivational Training: Conduct workshops that focus on motivation, emphasizing how teamwork and individual effort contribute to success and how recognition can be derived from collective achievements.

- Skill Reinforcement: Although skills don’t seem to be the core problem, refresher training on effective upselling and promoting new items can boost confidence and reinforce the importance of teamwork in sales.

Conclusion

In summary, the performance problem reflects a motivation issue driven by the structure of incentives and perceived fairness among staff. Addressing it requires a combination of non-training strategies focused on reinforcing fairness and team effort, along with motivational training to sustain enthusiasm and commitment. By realigning incentives and fostering a supportive environment, the restaurant can rejuvenate its staff's promotion efforts, thereby increasing sales of new menu items and improving overall team performance.

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