Review The Scenario Below To Compose An Email To Ann Perkins

Review The Scenario Below Compose An Email To Ann Perkins That Builds

Review The Scenario Below Compose An Email To Ann Perkins That Builds

Review the scenario below. Compose an email to Ann Perkins that builds goodwill, i.e., it's about maintaining the professional relationship and not just the transaction. Assume you are part of IT technical support, responsible for resolving calls and inquiries for the organization. The Director of the Project Management Office (Ann Perkins) contacted you regarding using a project management (PM) tool that could be used with Microsoft Teams. her team has also called with similar inquiries and were told a month ago that the tool would be available this week. However, the license for the PM tool won't be issued for another 6 weeks.

You've already heard some frustration from other callers because of the delay. Write an email to Ann Perkins using an indirect approach in response to her request for a PM tool that is compatible with MS Teams. Format: Online text, 1 page-limit

Criteria for Success: Writer addresses Ann Perkin's questions using an indirect approach. Buffer helps soften the impact. Explanation is sufficient to explain the delay. Negative news is subordinated. Language is neutral/positive in tone. Message ends positively and concludes with a clear call-to-action. Ideas are organized logically into an introduction, body, and conclusion. DUE: 6/21 10:00AM

Paper For Above instruction

Subject: Update on the Project Management Tool Integration with Microsoft Teams

Dear Ann,

I hope this message finds you well. I want to extend my appreciation for your proactive approach in exploring solutions that enhance your team’s productivity and collaboration within our organization. Your leadership in seeking efficient tools is truly valued, and I understand how important seamless integration with Microsoft Teams is for your team's workflow.

In our ongoing efforts to provide the most effective and secure tools, I wanted to share an update regarding the project management (PM) tool that’s compatible with Microsoft Teams. While our team has been diligently working to facilitate this integration, we’ve encountered some unforeseen delays in the licensing process. Specifically, the issuance of the necessary licenses will require an additional six weeks before they are available for deployment.

I recognize that this may be disappointing, especially considering the earlier communication about the tool's availability. Delays like this can be frustrating, and I want to assure you that we are doing everything possible to expedite the process. We’re coordinating closely with the vendor to ensure that once the licenses are issued, deployment proceeds without further delay. Our priority remains to deliver a reliable and integrated solution that meets organizational standards and your team's needs.

In the meantime, I am happy to discuss alternative ways we can support your project management needs or explore interim solutions that can keep your team moving forward. Your feedback is invaluable, and I want to ensure we continue to provide support during this transition.

Thank you for your understanding and patience. I will keep you updated on any new developments and will be available to address any further questions or concerns you might have. Please feel free to reach out at your convenience so we can discuss how to best support your team during this period.

Looking forward to working together to find the best path forward.

Best regards,

[Your Name]

[Your Position]

[Contact Information]

References

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