Running Head: Ethical Leadership Practice Starbucks

Running Head Ethical Leadership Practice Starbucks

ETHICAL LEADERSHIP PRACTICE: STARBUCKS 2 Ethical Leadership Practice: Starbucks Your Name Campbellsville University Ethical Leadership Practice: Starbucks As one of the qualities of an ethical practicing leader, Johnson communicated the kinds of values shared by Starbucks to the community. He stated the importance of their representation and the creating of a safe and welcoming environment for all in each of their stores. Concerning the incident, he went ahead and decided to include the community stakeholders in his meetings to learn what better action to take. The scenario is a display of him using the Starbucks values to make or influence his decisions. The bold move of shutting down business stores for the sole purpose of training means he was concerned with the outcome that was once portrayed.

It means the values of the company should be upheld. The exemplary action indeed makes the company even more relatable in terms of safety and a welcoming environment for all; positive feedback can be derived from this to both the employees and the customers. The huge test of leadership on Johnson proves a lot about his stand and discipline as an executive. He takes the blame for the whole company and makes it his burden by rectifying the situation. Even the fact that he personally went to meet the two arrested victims and gave an apology is an indication enough.

He issues an investigation to be carried out and provides a way forward. The fact that the incident seemed like a case of racial discrimination, he collaborated with the community stakeholder to find a way out (Glauner, 2018). The measures he takes to try to fix the situation is an indication of his comprehension of duties as the Starbuck leader. The decisions made by the leader openly acknowledge his stand on morality and ethics. He did handle the situation in a human way, having an understanding of how the victims must have felt and how the effect would affect his company too.

It is also right to say that it was morally right for him to apologize personally to the involved parties, and the measures taken were ethically and morally considerate. The subsequent actions that followed the follow-up video and statements were a clear mission discipline. It is the practicality of the Starbucks core values and the filling of the gaps of both the stated and the real values. The type of exemplary leadership by Kelvin Johnson triggered a wakeup call to other business leaders to learn. In spite of how things went wrong even after putting up measures, he took the time to pause in this crisis and reflect on his organization's missions.

Being that the gaps were created between the stated missions and the actual, his deeds cleared up the confusion between company policy and practice. Such is what the employees ought to follow and align themselves with after the realization of the practice and policy is clear. Kevin Johnson contributed to designing an ethical system in his company when he lets his staff grow and have the knowledge of how to improve the company. The training of the staff and coming up with the use of the third-party policy creates a system that employees adapt to and align their values with the company's (Skeet, 2017). Even the acceptance of responsibility makes part of the system and portrays Johnson as an effective leader.

The effectiveness of this leadership contributes to a longer and healthier relationship between communities and the organization. The connection created is likely able to help fulfill the company's purposes and goals. References Glauner, F. (2018). Global Ethos, Leadership Styles, and Values: A conceptual framework for overcoming the twofold bias of leadership ethics. Humanistic Management Journal, 3 (2), .

Paper For Above instruction

Introduction

Ethical leadership is a critical component in shaping organizational culture and public perception. The case of Starbucks under Kelvin Johnson exemplifies how ethical principles influence decision-making processes, especially during crises. This paper explores the ethical leadership practices at Starbucks, focusing on Johnson’s response to a racially charged incident, the actions he undertook to uphold the company's values, and the broader implications for organizational ethics and stakeholder trust.

Handling the Incident with Ethical Leadership

Kelvin Johnson’s approach to addressing the incident involving racial discrimination at a Starbucks store demonstrates the application of ethical leadership. Recognizing the severity of the event and its impact on community trust, Johnson prioritized transparency and responsibility. He personally apologized to the affected parties and engaged with community stakeholders to understand the underlying issues and develop corrective measures (Glauner, 2018). These actions reflect a commitment to moral responsibility, emphasizing that leaders must be accountable for their organization's conduct.

The Importance of Company Values in Decision-Making

Starbucks’ core values—creating a welcoming environment, fostering inclusivity, and demonstrating social responsibility—served as guiding principles during this crisis. Johnson’s decision to temporarily shut down stores nationwide for staff training exemplifies aligning actions with corporate values, emphasizing the importance of preparation and education to prevent future misconduct. This proactive stance underscores how organizational values can serve as ethical benchmarks, guiding decisions that prioritize societal well-being over short-term profits.

Leadership Responses and Community Engagement

Effective ethical leadership requires meaningful engagement with stakeholders. Johnson’s inclusion of community members in discussions exemplifies participatory leadership, which can enhance trust and facilitate collective problem-solving. Engaging with victims and the community demonstrated empathy and reinforced the organization’s commitment to social justice (Skeet, 2017). Such actions highlight the vital role of authentic engagement in cultivating organizational integrity and stakeholder loyalty.

Impact on Organizational Culture and Employee Morale

Johnson’s transparent communication and ethical response fostered a culture of integrity within Starbucks. Employees observed the leader’s commitment to moral principles, which in turn motivated adherence to ethical standards. Training initiatives and clear policies contributed to aligning employee behaviors with organizational values. According to Skeet (2017), fostering an ethical environment requires consistent actions that demonstrate the organization’s moral commitments, which ultimately enhance employee morale and loyalty.

Broader Implications and Lessons for Ethical Leadership

This case underscores the importance of ethical leadership in crisis management, emphasizing that responsible responses can restore public trust and reinforce organizational reputation. Leaders must embody the principles they wish to promote, leveraging transparency, accountability, and stakeholder engagement. The Starbucks example illustrates that ethical practices not only address immediate issues but also lay the foundation for sustainable organizational success.

Conclusion

Kelvin Johnson’s leadership at Starbucks exemplifies the profound impact of ethical leadership in resolving crises and maintaining organizational integrity. By aligning actions with core values, engaging stakeholders authentically, and demonstrating moral responsibility, leaders can effectively navigate complex social issues. The Starbucks case serves as a valuable model for organizations seeking to uphold ethical standards and foster trust amidst challenging circumstances.

References

• Glauner, F. (2018). Global Ethos, Leadership Styles, and Values: A conceptual framework for overcoming the twofold bias of leadership ethics. Humanistic Management Journal, 3(2).
• Skeet, A. (2017). The practice of ethical leadership: A model for exploring an ethical leadership practice. Retrieved from 1 Schematic IT infrastructure and Data Center Design Stephanie Avila sce Data Center Design IT Infrastructure PSTNInternetInternetIsolation RegionContent management serversRecovery RegionBackup serverInternet RouterInternet RouterFirewallSwitchApplication ServerApplication ServerSwitchSwitch PSTN Internet Internet Isolation Region Content management servers Recovery Region Backup server Internet Router Internet Router Firewall Switch Application Server Application Server Switch Switch internetData Center1Data Center2FirewallFirewallWindows Serve 2019rRouterSwitchuserFirewallFirewallFirewallPrinterScannerCopierTelephoneFirewallFirewallWindows Serve 2019rRouteruserNetworkSwitchPrinterScannerCopierTelephone internet Data Center1 Data Center2 Firewall Firewall Windows Serve 2019r Router Switch user Firewall Firewall Firewall Printer Scanner Copier Telephone Firewall Firewall Windows Serve 2019r Router user Network Switch Printer Scanner Copier Telephone IT INFRASTRUCTURE 4 IT Infrastructure & Data Center Designs Stephanie Avilla Question one Firewall Palo Alto It is very familiar and deploys personal experience. Physical Lock Boxes The Trend Micro Black box Assists in physical security, there is a need to keep network devices in a secure lockable container. These companies have a PC security and network protection. Network Access Control Cisco ISE (Identity Service Engine) It is highly rated. Good reputation in network security and covers the user access, guest usage as well as the mobile devise coverage. Router Linksys/ Netgear I have used it in the home network as well as in the outside work. Based on the experience I have gained for years makes it is my personal preference to work with Linksys. Switch Cisco Over the years it has been the go-to for network switching since 2016 as it provides all switching needs up to 60%. Question two Firewall A PA series for Palo Alto Networks The company manufacture excellent firewalls and use some of its system for application management. System for intrusion detection Cisco Firepower NGIPS It has excellent reviews from those who have used it. The methods of detection and prevention are adequate and compliant. It has a famous brand worth to be trusted. System for intrusion prevention Darktrace Enterprise Immune System Dacktrace was a better option as compared to Cisco Has a pattern of learning, AI entity capable of spotting and correcting the possible threats to the network PBX Switch server Cisco For the switch the best in Cisco Windows Server 2019 Data storage Microsoft It is the latest version with significant storage needs. I also have the most experience in this company based on the strong links to the network abilities; thus, it is a viable option for this case. References TrendMicro. (2019). Container Security: Continuous Pipeline Threat Protection. Retrieved October 23, 2019, from . eSecurity Planet. (2019). Guide to IDPS. Retrieved October 23, 2019, from . Pauley, J., Hindriks, W., Uydess, M., & Cisco. (2019, August 27). Cisco Firepower NGIPS (formerly Sourcefire 3D) Reviews. Retrieved October 23, 2019, from . Melnick, J. (2019, January 22). Network Security Devices You Need to Know About. Retrieved October 23, 2019, from . Cisco. (2019). Cisco ISE (Identity Services Engine). Retrieved October 23, 2019, from . Gerend, J. (2019, June 3). What's new in Windows Server 2019. Retrieved October 27, 2019, from . Linksys. (2019). Linksys Wireless Solutions for Business. Retrieved October 27, 2019, from . Summit. (2019, May 9). We Compare the Top 3 Vendors: Cisco, Juniper and HPE. Retrieved October 27, 2019, from.