Running Head: Project Management 931648 ✓ Solved

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Describe the overall project goals and your role in the project. The overall project was aimed at ensuring that customer services was improved and the sales of a company were increased. The target was to ensure that the company reaches its customer even when the government recommended that individuals should remain at home as a measure of controlling the deadly virus which was spreading very fast. The identified goals in the project of coffee delivery project was to ensure that the firm remains as the main supplier of coffee during the public health crisis, make sure that the desires of the clients are fulfilled even though they are required to remain at home and ensure that the financial situation of the firm is improved during the economic downturn.

Explain how the project scope was clearly defined at the beginning of the project or how it was not clearly defined. The scope of the project was well defined since the company majorly deals with coffee and all the project expectations were laid out properly. The project deliverables were set as delivery of coffee products, selling hot coffee as well as cold coffee (Rianty et al., 2018). The project management understood that this project was to run as long as the pandemic lasts and would be completed once the health sector established a medication and the people understood better measures of dealing with the pandemic. This project was mostly designed to be carried out in all states of United States where the company had set up its stores.

Prepare and share with us a listing of deliverables from your project. Offer at least 4 deliverables and two work packages per deliverable. Identify the WBS code accordingly. As a project team member, my main contribution was in the delivery of the coffee products to the clients who made orders as well as offer feedback regarding the suitability of the activities within the project in realizing the set goals of the firm. It was a major role, taking into consideration that the firm had not tried out this kind of a project before.

Understanding the capability of such a project would be important in allowing the firm to improve its services during the hard times of the economy (Burghate, 2018). In addition, one would ensure that all the other reports given by the team members were filled properly and delivered to the respective project manager. The work breakdown structure of the project is Breakdown Description WBS code Project Coffee delivery project during the pandemic 1.0 Level 1 Management of the schedule 1.1 element1 Set up of a new schedule 1.1.1 Element 2 Accommodation of home delivery services 1.1.2 level 2 Product delivery 1.2 Element 1 Cold coffee 1.2.1 Element 2 Hot coffee 1.2.2 level 3 Project scope management 1.3 Element1 Project location 1.3.1 Element2 Project completion 1.3.2 Level 4 Management of communication 1.4 Element1 Meetings 1.4.1 Element2 reports 1.4.2

Finally, complete a quick google search, and locate a website (that appears credible) that presents an example WBS. Share the link with your peers along with a sentence or two related to how their WBS aligns to the typical structure of a WBS as presented in the week introduction The work breakdown structure is crucial in outlining the project activities as well as helping the project team member to determine the exact actions they should take to show their engagement in the project. It allows the project managers to track down the project happenings as well as to be able to give guidelines to the project team members who look up to them for guidance. An example of the work breakdown structure is shown in this link . The work breakdown structure is used in outlining the plan of the project and ensuring that the project happenings can be streamlined to align with the project expectations.

Sample Paper For Above instruction

The recent global pandemic has posed unprecedented challenges to businesses across industries, prompting a rapid reevaluation of operational strategies to sustain economic viability and customer engagement. Among these, the food and beverage industry faced particular hurdles due to restrictions on physical movement and social distancing mandates, which necessitated innovative approaches to maintain sales and customer satisfaction. This paper discusses a project aimed at promoting sales for a coffee company during the COVID-19 pandemic through a home delivery model, highlighting the project's goals, scope, deliverables, work breakdown structure (WBS), and risk management strategies.

Project Goals and Personal Role

The primary objective of the project was to sustain and enhance the coffee company's sales by providing a reliable home delivery service amid pandemic-related restrictions. The goals included maintaining the company’s position as the leading coffee supplier during the crisis, fulfilling customer desires to enjoy quality coffee safely at home, and ensuring the financial stability of the company during an economic downturn. My role as a team member was pivotal in overseeing the delivery process, coordinating with stores across different states, and gathering customer feedback to inform ongoing improvements. I also facilitated communication between the delivery personnel and the management, ensuring timely and accurate order fulfillment, which was especially critical given the uncharted nature of this delivery model for the firm.

Project Scope and Definition

The scope of the project was comprehensively defined at the outset. It focused predominantly on the delivery of coffee products—hot and cold varieties—to customers across all state locations where the company's stores operated. The expectations included setting up a new operating schedule, establishing home delivery logistics, adhering to health and safety protocols, and ensuring efficient communication within the team. The project was designed to be a temporary measure, active primarily during the pandemic, with a clear end date once health officials announced effective treatments and widespread vaccination. The scope's clarity enabled the team to align their efforts and resources efficiently and set measurable objectives.

Project Deliverables and Work Breakdown Structure

Key deliverables included:

• Implementation of a new operational schedule (Work Package 1)
• Establishment of home delivery services (Work Package 2)
• Delivery of hot coffee (Work Package 3)
• Delivery of cold coffee (Work Package 4)

Correspondingly, the WBS was structured to encompass these deliverables, with detailed work packages for each, such as scheduling, logistics, product preparation, and customer feedback mechanisms. An example WBS code structure included Level 1 for management, Level 2 for logistics, and further subdivisions for each product and communication activity (Burghate, 2018; Rianty et al., 2018). This hierarchical breakdown provided clarity, accountability, and a roadmap that guided the team’s implementation efforts effectively.

Supporting WBS Example

For context, a credible example of a WBS from the project management community can be found at this link. The example aligns with the typical hierarchical structure, starting from high-level project objectives down to specific work packages, facilitating project tracking and resource allocation. Such structures are essential for ensuring all project activities are accounted for and progress can be monitored systematically.

Importance of WBS in Project Management

The WBS plays a crucial role by delineating all necessary activities, aiding project managers in tracking progress, and ensuring team members understand their specific responsibilities. It allows for systematic planning, resource management, risk mitigation, and communication. Properly structured WBS models promote transparency and efficiency, especially in dynamic contexts like a pandemic where rapid adaptability is crucial. The hierarchical approach ensures comprehensive coverage of work elements, aligning activities with overall project goals and enabling timely delivery of services.

References

• Burghate, M. (2018). Work breakdown structure: Simplifying project management. International Journal of Commerce and Management, 3(2).
• Rianty, M., Latief, Y., & Riantini, L. S. (2018). Development of risk-based standardized WBS (Work Breakdown Structure) for quality planning of high rise building architectural works. In MATEC Web of Conferences (Vol. 159, p. 01019). EDP Sciences.
• PMI. (2021). A Guide to the Project Management Body of Knowledge (PMBOK® Guide) (7th ed.). Project Management Institute.
• Kerzner, H. (2017). Project Management: A Systems Approach to Planning, Scheduling, and Controlling. John Wiley & Sons.
• Explained Example of WBS. (2022). ProjectManagement.com. https://cpmor.com/work-breakdown-structure-examples/
• Larson, E. W., & Gray, C. F. (2017). Project Management: The Managerial Process. McGraw-Hill Education.
• Heldman, K. (2018). PMP: Project Management Professional Exam Study Guide. Sybex.
• Kerzner, H., & Saladis, F. P. (2017). Project Management: A Systems Approach to Planning, Scheduling, and Controlling. Wiley.
• Koontz, H., & O'Donnell, C. (1976). Principles of Management. McGraw-Hill.
• Meredith, J. R., & Mantel, S. J. (2014). Project Management: A Managerial Approach. Wiley.