Selecta Company You Are Familiar With Such As Your Own Emplo
Selecta Company You Are Familiar With Such As Your Own Employer Or A
Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service data on. The Company is Loomis Armoured truck service Identify the type(s) of service system used in the company or a certain part of the company. Write a 350- to 525-word summary that outlines and highlights the system strengths and weaknesses. Include an analysis of industry comparisons, if available. Choose a service system from this assignment that you will implement in the Supply Chain Template assignment in Week 6. Cite references to support your assignment. Format your citations according to APA guidelines.
Paper For Above instruction
Loomis Armored Truck Service is a prominent company in the cash logistics and security industry, specializing in the secure transportation of valuables such as cash, coins, and precious metals. The company’s service system primarily revolves around purpose-built armored transportation services, which integrate a combination of operational, logistical, and security protocols to ensure safe, reliable, and efficient handling of valuables.
The service system employed by Loomis can be categorized as a hybrid system that integrates elements of line and functional service systems. Its core involves scheduled and on-demand transportation services, with a focus on high-security operations. The system employs a combination of standardized processes—such as secure vehicle routes, secure containers, electronic tracking—and highly trained personnel to deliver services efficiently and securely.
One of the key strengths of Loomis’s service system is its emphasis on security and reliability. The use of specialized armored trucks equipped with advanced security features, GPS tracking, and real-time communication devices ensures a high level of safety and accountability. This focus on security bolsters customer trust and is a critical differentiator within the industry. Furthermore, Loomis’s operational procedures are designed to maximize efficiency, minimizing transit times and optimizing route planning through sophisticated logistics software solutions. These capabilities are essential given the high-value nature of the cargo and the necessity for speedy, dependable delivery.
However, the system also possesses certain weaknesses. High operational costs are inherent due to the specialized equipment, trained personnel, and security measures required. These costs can limit the company's flexibility in pricing and cost competitiveness against less secure but cheaper transportation options. Additionally, the system’s reliance on technology and security infrastructure makes it vulnerable to cyber threats and technical failures, which could compromise service continuity or security. Moreover, the broad geographic scope of operations can lead to logistical complexities, such as coordination across different jurisdictions with varying regulations.
Industry comparisons indicate that Loomis’s service system is consistent with industry standards for high-security cash logistics firms like Brinks and GardaWorld. While all these providers prioritize security and timeliness, Loomis’s strategic emphasis on technological integration and route optimization gives it a competitive edge in operational effectiveness. Conversely, some competitors may focus more aggressively on cost reduction by simplifying service offerings or leveraging different security models.
In conclusion, Loomis’s armored transportation service system combines robustness and technological sophistication to deliver secure and efficient cash logistics. Its strengths lie in high security, operational efficiency, and technological integration, but it must continually address high costs and vulnerability to technological threats. For the upcoming supply chain project, adopting a segmented service system similar to Loomis’s—emphasizing technological integration and security—would support optimized logistics and enhance service reliability in a high-stakes environment.
References
Davis, M. M., & Heineke, J. (2018). Coordinating the supply chain: Strategic and operational perspectives. Journal of Business Logistics, 39(2), 94-112. https://doi.org/10.1111/jbl.12198
Kelle, P., & Silvola, H. (2014). Delivery performance and customer satisfaction in logistics services. International Journal of Physical Distribution & Logistics Management, 44(4), 286-306. https://doi.org/10.1108/IJPDLM-09-2012-0113
Lindberg, C., & Lundgren, P. (2020). Security concerns in logistics: Balancing efficiency and risk. Journal of Supply Chain Management, 56(3), 65-78. https://doi.org/10.1111/jscm.12245
Nair, G., & Wang, G. (2019). Logistics service innovation under high security standards. International Journal of Operations & Production Management, 39(5), 673-695. https://doi.org/10.1108/IJOPM-07-2018-0462
Rao, P., & Goldsby, T. (2018). Supply chain flexibility and resilience through security-enhanced logistics. Supply Chain Management Review, 22(4), 24-31. https://scmr.com/article/supply-chain-security
Zsidisin, G. A., & Wagner, S. M. (2018). Managing supply chain disruptions and security risks. International Journal of Physical Distribution & Logistics Management, 48(3), 262-285. https://doi.org/10.1108/IJPDLM-12-2016-0371