Service Encounters Assignment Remember To Attach The Grading
Service Encounters Assignmentremember To Attach The Grading Rubric A
The project involves the following steps: (1) Conduct careful observation of “service encounter” interactions in a real-world setting, such as a convenience store, cafeteria, or Starbucks, open to the public. Select a time of low traffic. Observe and note four interactions between the attendant and customer; at least three should include the introduction of a topic not directly related to the transaction, e.g., “I haven’t seen you for a while” or “I went to Phoenix to see my boyfriend.” (2) Take detailed notes, capturing exact dialogue and describing participants’ age, gender, appearance, and other noticeable traits. (3) Conduct an uptake analysis—identify statements that invite an uptake (a follow-up on a topic introduced by someone else) and assess whether an uptake occurs, following Bailey’s understanding. (4) Write a clear, approximately three-page paper (12-point font, double-spaced) that includes: - Where and when you conducted the observation - Descriptions of three or four service encounters, including detailed notes and participant descriptions - An analysis of conversational uptake: identify utterances inviting an uptake and whether an uptake took place - Possible reasons, based on Bailey’s work, for why someone may not offer an uptake Bonus points are available for documented Writing Center consultation. Please remember to attach the grading rubric to your drafts.
The project involves the following steps:
(1) Conduct careful observation of “service encounter” interactions in a real-world setting, such as a convenience store, cafeteria, or Starbucks, open to the public. Select a time of low traffic. Observe and note four interactions between the attendant and customer; at least three should include the introduction of a topic not directly related to the transaction, e.g., “I haven’t seen you for a while” or “I went to Phoenix to see my boyfriend.”
(2) Take detailed notes, capturing exact dialogue and describing participants’ age, gender, appearance, and other noticeable traits.
(3) Conduct an uptake analysis—identify statements that invite an uptake (a follow-up on a topic introduced by someone else) and assess whether an uptake occurs, following Bailey’s understanding.
(4) Write a clear, approximately three-page paper (12-point font, double-spaced) that includes:
- Where and when you conducted the observation
- Descriptions of three or four service encounters, including detailed notes and participant descriptions
- An analysis of conversational uptake: identify utterances inviting an uptake and whether an uptake took place
- Possible reasons, based on Bailey’s work, for why someone may not offer an uptake
Bonus points are available for documented Writing Center consultation.