Sue Ryan, A Camp Bow Wow Franchisee From Colorado

Sue Ryan A Camp Bow Wow Franchisee From Colorado Knows The Ins And O

Sue Ryan, a Camp Bow Wow franchisee from Colorado, knows the ins and outs of managing a pet care center. To help launch her business a few years ago, Ryan recruited experienced pet care worker Candace Stathis, who came on as a camp counselor. Ryan soon recognized that Stathis was a star performer with a natural ability to work with clients and pets alike, and today Stathis serves as the camp's general manager. At Camp Bow Wow, store managers have distinct roles from camp counselors. Counselors typically take care of dogs, answer phones, and book reservations, whereas managers must know how to run all operations and manage people.

Stathis maintains a strict daily schedule for doggie baths, nail trimmings, feedings, and playtime to keep camp running as efficiently as possible. View the Video by selecting it in the week one module. Once you watched the video: (I will upload a transcript to the video) 1. Given the 3 skills that Williams outlines that are most needed by managers, which do you think the managers at Camp Bow Wow need most? Why? 2. Compare and contrast the functions at Camp Bow Wow that are high efficiency and high effectiveness. Is one more important than the other? Explain. 3. Using the managerial roles identified in your reading, describe at least two used by Camp Bow Wow managers and explain your choice. This initial discussion board assignment (the guidelines outlined above) must be 250 words or more and is due by Thursday @ 11:59 pm. Then, respond to at least 2 of your classmate’s posts by Sunday @ 11:59 pm. Please use APA in-text citations and reference listings in your post.

Paper For Above instruction

The management of a pet care center such as Camp Bow Wow exemplifies various essential skills and roles that are critical for the effective operation of the business. Based on Williams’ outlined skills for managers, the three most necessary skills include technical skills, human skills, and conceptual skills. At Camp Bow Wow, while all are important, human skills are arguably the most crucial. This is because the manager interacts not only with clients but also with employees like Candace Stathis, the general manager, and camp counselors. Effective communication, empathy, and the ability to motivate staff are vital for maintaining a positive environment and ensuring high-quality pet care.

The comparison between high efficiency and high effectiveness functions at Camp Bow Wow reveals an important balance. High efficiency functions include routine tasks such as dog bathing, feeding, and nail trimming, which must be performed quickly and accurately to keep daily operations running smoothly. High effectiveness functions involve broader goals like customer satisfaction, staff training, and the overall reputation of the franchise. While efficiency ensures the day-to-day operational success, effectiveness secures long-term growth and customer loyalty. Many argue that effectiveness holds greater importance because it aligns with strategic objectives and business sustainability (Drucker, 2007).

Camp Bow Wow managers utilize multiple managerial roles. For example, the role of a resource allocator is evident in how the managers schedule staff and assign daily tasks to ensure all operational needs are met. Additionally, the leader role is apparent as the manager motivates and guides staff like Stathis, fostering a team-oriented environment. These roles are fundamental for maintaining smooth operations and motivating staff to deliver optimal pet care services.

In conclusion, effective management at Camp Bow Wow requires a blend of human skills, balancing efficiency with effectiveness, and employing various managerial roles to ensure both operational success and strategic growth. As demonstrated, the managers’ capacity to handle resources and lead their team directly impacts customer satisfaction and the overall success of the franchise.

References

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