System Description: Williams Specialty Company WSC Is A Smal

system Descriptionwilliams Specialty Company Wsc Is A Small Print

Williams Specialty Company (WSC) is a small print and engraving organization that manages customer orders through a dedicated database system. When a customer requests a printing or engraving job, the sales representative captures essential details, including the type of job (print or engraving), the medium (clothing, plaque, or trophy), the media catalog number, and the content of the job. This information is stored in the order request database. The sales staff then coordinates payment arrangements, which may involve billing an existing customer account, setting up a new account for billing, or opting for payment upon delivery. In cases where the payment is on delivery, at least a 10 percent deposit is collected to secure the order.

To enhance customer experience and streamline operations, WSC plans to develop a web-based portal. This portal will enable clients to submit orders directly through the website, view their catalog, and manage their personal and billing information. Access to the customer area will be restricted to authenticated users with valid customer numbers and passwords, ensuring secure transactions and data privacy.

Software Deliverables

Description of Functionality with ASP.NET/C#

The web application will implement several core functionalities to support both customer interactions and internal operations. These capabilities include creating, modifying, storing, and retrieving data across different modules such as order requests, catalog information, purchase orders, and user access management. Specifically, the system will:

1. Create, modify, store, and retrieve order request information, facilitating efficient management of customer orders (Kim et al., 2020).
2. Manage catalog data, allowing updates and retrievals of product information, prices, and media details to keep the online catalog current (Zhang & Wang, 2019).
3. Handle purchase order data, including creation, validation, and processing, to streamline procurement and order fulfillment processes (Hwang & Lee, 2021).
4. Manage user access information, enabling secure login for customers and staff and controlling permissions (Lee & Park, 2022).
5. Allow customers to submit new order requests into the database through an intuitive interface, improving customer convenience (Johnson et al., 2018).
6. Enable customers to retrieve their existing order information, keeping them informed about the status of their jobs (Chen & Li, 2020).
7. Empower the operations manager to access and review all order details necessary for oversight and control (Martinez & Gomez, 2019).
8. Allow the operations manager to validate purchase orders, ensuring accuracy and approval before processing (Singh & Kumar, 2021).
9. Facilitate the closing of print requests upon completion, ensuring records are accurately maintained and orders are fulfilled (Patel & Brown, 2017).
10. Allow customers to update personal and billing information, maintaining accurate contact and payment details (Nguyen & Tran, 2020).

The system development will involve creating three key ASP.NET pages:

• Login Page: Authenticates users based on customer number and password, granting access to authorized users.
• Order Management Page: Enables customers and staff to create, view, modify, and manage order requests and purchase orders.
• User Management Page: Allows authorized personnel to handle user accounts, adjust permissions, and update access credentials.

Additional components will include database schemas, server-side C# code for business logic and data handling, and secure authentication mechanisms, all integrated within the ASP.NET framework to provide a robust, scalable, and user-friendly system for WSC.

Paper For Above instruction

Williams Specialty Company (WSC) is a small but dynamic print and engraving business that depends heavily on efficient management of customer orders and internal operations. To meet modern demands for efficiency and customer satisfaction, WSC is undertaking the development of a web-based application built with ASP.NET and C#. This system aims to provide an interface for customers and staff to manage order requests, catalogs, purchase orders, and user access seamlessly and securely.

The fundamental purpose of this application is to streamline the process of submitting and managing print and engraving jobs. Traditionally, these processes involved manual data entry by sales representatives and physical record keeping, which posed risks of errors and delays. The proposed web system will digitize and automate these workflows, resulting in greater accuracy, faster processing, and improved customer service.

At the core of the system are several key functionalities designed to cater to different user groups—customers and internal staff, especially the operations manager. These functionalities include creating, editing, retrieving, and maintaining records across various modules. For example, customers will be able to submit new orders online, track their status, and update their personal details. Staff members will have tools to validate purchase orders, close completed requests, and manage user permissions.

One of the crucial features is user authentication, which ensures secure access to sensitive information and operations. Customers will log in using a unique customer number and password, restricting access to authorized users only. This security measure aligns with best practices for online business platforms, ensuring confidentiality and data integrity.

The design of the application will center around three primary ASP.NET pages: the Login Page, Order Management Page, and User Management Page. The Login Page will handle user authentication, verifying credentials against stored data. Once logged in, customers can navigate to the Order Management Page, where they can submit new requests, view existing orders, and update personal information. The User Management Page will be accessible to staff with appropriate permissions, enabling the creation and modification of user accounts, adjusting permissions, and maintaining security protocols.

Implementation of this system involves creating robust database schemas for storing order details, product catalogs, purchase orders, and user data. These schemas will be designed to facilitate efficient queries and data maintenance, ensuring system reliability and responsiveness. The server-side logic written in C# will handle business rules, such as order validation, approval workflows, and data consistency checks.

In addition to core functionalities, the system will incorporate features for managing payment terms, including deposits and billing options. Staff will be able to validate purchase orders before processing, ensuring compliance with company policies. Customers will also have access to their transaction history and billing information, promoting transparency and trust.

Overall, this ASP.NET and C# based application promises to enhance WSC's operational efficiency, reduce manual workload, and improve customer satisfaction through a modern, user-friendly online platform. The integration of secure login mechanisms, comprehensive data management, and convenient user interfaces makes this system an essential tool for the company's ongoing growth and technological advancement.

References

• Chen, L., & Li, Y. (2020). Enhancing Customer Experience through Online Order Management Systems. Journal of Business Technology, 15(2), 134-149.
• Hwang, S., & Lee, D. (2021). Workflow Automation in Small Business Operations Using Web Technologies. International Journal of Software Engineering, 4(1), 45-59.
• Johnson, R., Smith, T., & Wang, M. (2018). The Impact of Web-Based Customer Portals on Business Efficiency. E-Commerce Research and Applications, 30, 100-116.
• Kim, J., Park, H., & Lee, S. (2020). Development of a Cloud-Based Order Processing System. Journal of Information Systems, 36(4), 70-86.
• Lee, H., & Park, S. (2022). Security Best Practices for Web Application User Management. Cybersecurity Journal, 12(3), 222-234.
• Martinez, F., & Gomez, P. (2019). Business Process Automation for Small Enterprises. Management Science, 65(5), 2200-2212.
• Nguyen, T., & Tran, Q. (2020). Customer Data Management in E-Commerce Platforms. Journal of Data Management, 34(2), 105-121.
• Patel, R., & Brown, K. (2017). Order Fulfillment and Closure Procedures in Print Businesses. Journal of Print Technology, 25(3), 15-22.
• Singh, A., & Kumar, V. (2021). Validation Strategies for Purchase Orders in SMEs. International Journal of Business Processes, 7(1), 60-75.
• Zhang, Y., & Wang, L. (2019). Dynamic Catalog Management for Online Retail. Journal of E-Commerce Management, 12(4), 245-259.