Technology Solutions: Technology One And Business Objectives ✓ Solved

1 Technology Solutions: Technology One The business objectives

The business objectives that have been identified include incorporating new technology that will provide online payment processing, order status, managing inventory, and shipping, enabling cooperation both internally and externally, and incorporating online shopping. The first technology that will be incorporated to help the business achieve its goals and objectives is social computing. Social computing is concerned with the intersection of computational systems and social behavior to create social contexts and social conventions through the use of technology and software. Social computing comprises instant messaging, social bookmarking, email, social networking, and blogs (Riveni et al., 2019).

Social computing promotes the unique sharing of media or content, enhanced communication and collaboration in the workplace, and control of the business data. Through social computing, the business will achieve some of its objectives. It will promote effective and efficient managing of inventory and shipping, order status, and promoting cooperation both internally and externally. Social computing will also increase the efficiency and effectiveness of reporting, and it will provide essential data to the management for enhanced decision making. Moreover, the adoption of social computing in the business will lead to increased efficiency in the business's primary functions, which are planning, leading, organizing, and controlling.

Improving the efficiency of such processes will increase business performance, thus increasing the business's competitiveness in the market. The second technological tool that will be implemented in the business is the management of big data and knowledge. Big data is the extremely large volume of data sets that may be analyzed computationally to reveal the trends, associations, and patterns, especially relating to human behavior and interactions. Big data management is a concept that encompasses the procedures, policies, and technology used in the collection, governance, storage, administration, organization, and delivery of large repositories of data. On the other hand, knowledge management is used to collect, store, sort, categorize, and process data into knowledge (Chierici et al., 2019).

Big data and knowledge management entails knowing what to capture, adaptation to changes, determining the business's goals, protecting and securing the data, and following audit requirements. Big data and knowledge management will be harnessed to manage the existing brick and mortar processes by providing the necessary reports from the data collected and analyzed. It will also be used to manage the contacts of the customers, provide online payment processing, and promote collaboration both internally and externally by identifying the relevant strategies that need to be implemented.

Big data and knowledge management will also be used to identify customer behavior insights. That will enable the business to identify the customer service practices that should be promoted, the goods that should be provided more often to customers, and effective marketing techniques. Implementing the technology will enable the business to compete with larger companies as the technology will allow the business to be swift and agile in responding to changes.

Recommendations: Technology Solution

To improve the business's competitiveness and enhance its operational efficiency, I would recommend that the business adopt both social computing and big data and knowledge management. Although the two technologies have some overlapping advantages, each technology will have its role to play in the business. Therefore, to ensure optimal productivity and efficiency, both technologies should be adopted. The business will use social computing to enhance communication and collaboration both internally and externally. It will also promote a better customer relationship in the business. That indicates that all the stakeholders' relationships in the business will be enhanced, thus promoting improved productivity. It will also be used to achieve the company's objective of moving online.

On the other hand, big data and knowledge management will be used to analyze the business processes and the data collected to identify the business's trends and patterns. It will also be used to provide insights into the business operations (Pauleen & Wang, 2017). That is significant in identifying the business areas that should be improved. It is also essential in determining the success of the business's strategies that will be implemented. Therefore, big data and knowledge management will be used to provide insights into the company's future direction.

Recommendations: Overall Benefit

The company will witness massive growth and development if the two recommended technologies are implemented. They will enhance efficiency in the business, thus improving the business operations. Social computing will reduce the communication barriers in the business. That will promote effective communication, collaboration, and teamwork in the company. Enhanced communication and collaboration will improve the company's productivity, thus enhancing efficiency.

Social computing will also be utilized to promote customer relationships. Enhanced customer relationships will promote the business's productivity and effectiveness, thus enhancing efficiency in the business. Big data and knowledge management will also be used to enhance efficiency in the business. Through big data and knowledge management, the business will identify the business processes and operations that are performing well and those that are performing poorly. Thus, effective strategies may be formulated to improve poorly performing processes.

That will increase the efficiency of the business processes and operations. Moreover, big data and knowledge management will be used to develop customer trends and patterns. Such trends and patterns will be harnessed to determine the optimal products and services that should be provided to the customers. It will also identify the best business practices to enhance efficiency and increase productivity. With increased efficiency, effectiveness, productivity, improved customer relations, improved collaboration, and communication, the business will be well-positioned for future growth.

The two technologies will be used to streamline the business operations and ensure that effective strategies to promote business growth and development have been implemented. Harnessing the two technologies will make it easier for the business to move online seamlessly. Thus, the two technologies are effective for the business.

Decision Matrix Weight

Social Networking: 85%

Big data and knowledge management: 90%

Artificial Intelligence Capabilities: 67%

References

• Chierici, R., Mazzucchelli, A., Garcia-Perez, A., & Vrontis, D. (2019). Transforming big data into knowledge: the role of knowledge management practice. Management Decision.
• Pauleen, D. J., & Wang, W. Y. (2017). Does big data mean big knowledge? KM perspectives on big data and analytics. Journal of Knowledge Management.
• Riveni, M., Nguyen, T. D., Aktas, M. S., & Dustdar, S. (2019). Application of provenance in social computing: A case study. Concurrency and Computation: Practice and Experience, 31(3), e4894.