Thank You For Submitting Deliverable 3 On Therapeutic Commun ✓ Solved

Thank You For Submitting Deliverable 3 On Therapeutic Communication

Thank you for submitting deliverable #3 on therapeutic communication. Please see the feedback from this assessment below as it correlates to the rubric.

Row 1-4/4 Appropriately chose two intra-professional communication examples from the list of survey quotes. Examples were evaluated completely and consequences fully described. Accurate alternative strategy is provided and strongly supported with appropriate evidence. This demonstrates mastery of this item in the rubric.

Row 2- 4/4 Appropriately chose two inter-professional communication examples from the list of survey quotes. Examples were evaluated completely and consequences fully described. Accurate alternative strategy provided and strongly supported with appropriate evidence. This demonstrates mastery of this item in the rubric.

Row 3- 2/4 Communication is professional, but not well-constructed or succinct and lacks clarity due to missing details. Some spelling and grammar errors, which occasionally detract from the audience's ability to comprehend the material. The instructions for this deliverable called for an informational Newsletter to employees about professional and therapeutic communication, it should not read like an essay.

Row 4- 4/4 Sources used are credible, support the purpose of the assignment, and contain insignificant to no APA errors. This demonstrates mastery of this item in the rubric.

Quotes from Client Satisfaction Surveys include various employee interactions indicating a need for improved communication strategies.

Paper For Above Instructions

Therapeutic communication is a fundamental component within healthcare settings, influencing the effectiveness of patient care and overall satisfaction. Effective therapeutic communication supports the healthcare team in delivering high-quality services while also enhancing patient outcomes. This paper will analyze intra-professional and inter-professional communication examples derived from client satisfaction surveys, discussing their implications, consequences, and alternative strategies to foster a collaborative health environment.

Intra-Professional Communication Examples

The first quote illustrating intra-professional communication is, “Everyone was very nice to me, but they are not always so nice to each other. I felt bad for some of the nurses. Staff would roll their eyes at each other when they thought no one was watching.” This statement underscores the importance of maintaining a professional demeanor, even in private interactions. The perceived negativity amongst staff can lead to a detrimental workplace atmosphere, encouraging further miscommunication and errors in patient care (Bagnasco et al., 2020).

An appropriate alternative strategy involves fostering an environment of open communication and mutual respect through regular team-building exercises and workshops focused on conflict resolution. By encouraging staff to express concerns in a constructive manner, healthcare providers can improve teamwork and collaboration (Henderson et al., 2022).

The second quote that reflects intra-professional communication is, “It did not seem as if the staff all talked to each other. One nurse did not even know I was allowed to walk on my foot with all my weight.” This highlights inadequate communication regarding patient care plans. When healthcare professionals fail to relay essential information, it compromises patient safety and hampers healing processes (Greco et al., 2019).

To address these issues, implementing a standardized communication protocol, such as the SBAR (Situation, Background, Assessment, Recommendation) framework, can be beneficial (Hughes et al., 2021). This method ensures that crucial information is communicated effectively between team members, thereby reducing misunderstandings and enhancing patient outcomes.

Inter-Professional Communication Examples

Inter-professional communication is just as critical in ensuring comprehensive patient care. The quote, “During my team meeting for discharge, the physical therapist offers opinions outside of his turn to talk about me going home, and my doctor responded saying, ‘I don’t have time to talk with everybody about issues. We have to keep things moving,’” illuminates a lack of collaborative dialogue amongst healthcare professionals (Cleary et al., 2022). The hierarchical nature of communication can marginalize important inputs from various specialists, ultimately impacting patient discharge plans.

A suggested alternative is to implement multidisciplinary team meetings that encourage equal participation from all healthcare professionals. This inclusive setting allows each member to contribute their insights, aiding in comprehensive patient care planning (Reeves et al., 2016).

Another inter-professional concern emerges from the quote, “I overheard my occupational therapist talking to the housekeeper. The housekeeper said, ‘I guess you don’t have to like me, and I don’t have to like you. We have to work together. I will get to it when I am done here.’” This reflects a misunderstanding of the collaborative nature of patient care among staff members (Gordon et al., 2021). Effective communication requires an understanding of each individual's role, which can foster respect and teamwork.

To remedy this, healthcare organizations could conduct inter-professional education sessions that emphasize team-oriented approaches and the importance of each role within patient care. Building awareness of shared goals can enhance collaboration (Bryant et al., 2020).

Conclusion

Therapeutic communication is integral to the success of healthcare teams in delivering quality patient care. The intra- and inter-professional communication examples from Client Satisfaction Surveys highlight areas of improvement necessary to foster a collaborative environment that promotes mutual respect and enhances patient outcomes. Implementing strategies such as team-building exercises, standardized communication protocols, engaging in multidisciplinary meetings, and inter-professional education can greatly benefit healthcare providers and the patients they serve.

References

• Bagnasco, A., Timms, C., & Bezzecchi, A. (2020). The healthcare work environment and quality of care: The role of team dynamics. Journal of Nursing Management, 28(3), 611–618.
• Bryant, B., Newall, N., & Johnson, G. (2020). Evaluating the role of teamwork in improving patient outcomes in healthcare settings. Health Services Research, 55(4), 925–934.
• Cleary, M., McGowan, P., & Hunter, A. (2022). Inter-professional collaboration and the impact on patient care. International Journal of Nursing Studies, 115, 103826.
• Gordon, M., Weller, J., & Spanswick, L. (2021). The impact of interprofessional collaboration on care delivery: A systematic review. Health Policy, 125(4), 569–577.
• Greco, J., Hartley, D., & Wilson, M. (2019). Effective communication within the healthcare team: a systematic review. Journal of Interprofessional Care, 33(5), 633–640.
• Henderson, S. R., Burch, M., & Roberts, B. (2022). Teamwork in healthcare: Strategies for meaningful collaboration in practice. Journal of Professional Nursing, 39, 34-40.
• Hughes, R. G., Pruitt, R., & Yates, G. (2021). Improving communication in the ICU: The SBAR approach. Nursing Critical Care, 16(5), 18-25.
• Reeves, S., Pelone, F., Harrison, R., & Goldman, J. (2016). Interprofessional collaboration to improve professional practice and healthcare outcomes. Journal of Interprofessional Care, 30(5), 637-643.
• Thompson, W., Rawlins, P., & Jones, R. (2022). Enhancing intra- and inter-professional communication through education. Medical Education, 56(3), 256-263.
• Wong, C., & Laschinger, H. K. S. (2020). The influence of workplace empowerment on job satisfaction and organizational commitment among nurses. Nurs Outlook, 68(5), 672-685.