Time Warner Cable Information Technology IT And Records

To Time Warner Cable Information Technology It And Records Departme

To: Time Warner Cable Information Technology (IT) and Records Departments From: Time Warner Cable Legal Department 6005 Fair Lakes Road, East Syracuse NY 13057 February 6th, 2016 Re: Potential Litigation Dear Staff: James Baloney (Account # ) is to be preserved in accordance with county, state and federal regulations. The following documents will have duplicates created, and those duplicates will be uploaded to a thumb drive that must be in possession of our legal team by no later than February 8, 2016 at 4 PM: · Customer account information (billing, address and equipment information). · A compilation of the customers IP addresses from the previous two years, along with the IP addresses information was shared with. · All Emails that have been sent to and from the customers Time Warner Cable email (TWC) account · · All recorded phone calls with the customer discussing his internet use · Any other documents that involve James Baloney (Account # ) It is imperative that everyone follow these guidelines and that there are no hiccups! Should any of this information get deleted or altered, not only will you face litigation but the company will be fined severely. I expected an accurate chain of custody document produced, as this information is brought through the collection process. If there are any questions or concerns, please reach out to me via email. Jeremy J. Harrington [email protected] Office:( Theories and Past Research Provide clear information on theories and past research that may have influenced both studies. Changed Over Time To enhance your work, include a discussion on how the field of social psychology has changed over time and how this may or may not have been demonstrated in the studies. Different Time Periods Provide scholarly support for your thoughts. Research Trends Assesses how the research trends of the time may have influenced the impact of the chosen studies on society and supports response using appropriate evidence Provide scholarly support for your thoughts. Influence on Society: Benefit Society Analyzes the chosen studies for elements in their results or conclusions reached that may benefit society and justifies response Provide greater detail and scholarly support - e.g., how can the results help groups, schools Influence on Society: Negative Impact Analyzes the chosen studies for elements in their results or conclusions reached that may have had a negative impact on society, but analysis is cursory or inaccurate or does not justify response Look at the findings - both from a perspective of negative and positive impact on society? Did the findings have a negative impact? How? Why? Or Why not? Influence on Society: Social Change Evaluates the chosen studies for how they may have influenced events of social change (positively or negatively) and provides examples Think of how the results of the studies may have influenced events of social change (positively or negatively). Discuss this, provide evidence/support Influence on Society: Influential Explains how influential you believe social psychological research has been on changing behavior in society but explanation is cursory or inaccurate Think of how the results of the studies may have influenced events of social change (positively or Discuss how influential social psychological research has been in changing behavior in society. Ethical Considerations: Ethical Guidelines Explains how well the studies follow the ethical guidelines of their respective time period but explanation is cursory or inaccurate or does not justify response Provide support for your thoughts (scholarly support Ethical Considerations: Ethically Appropriate Strategies Recommends ethically appropriate strategies that could be utilized by the studies in order to address identified ethical issues Use support - e.g., experts who agree with you ( e.g., an article that supports your view on how to modify classic study) Time Warner Cable 6005 Fair Lakes Blvd East Syracuse, NY 13057 The following checklist will be utilized when Time Warner Cable receives a litigation hold notice. Litigation Hold Notice Reception Checklist Event Action to be taken |_| Receipt of pending litigation Notify supervisor and branch manager |_| Prepare Litigation Hold Memorandum Disburse memorandum to legal, IT department and records |_| Schedule a meeting with legal team to determine if the hold has legitimate basis |_| Issue Memo outlining items not to be destroyed Distribute to legal team, IT department, records and all other employees |_| When litigation is officially taken, issue memo detailing particulars of what needs to be preserved Distribute to legal team, IT department, records and all other employees |_| Create replicas of all files to be preserved, and transfer them to a central storage device IT department and records conduct this, and then forward device to legal team |_| When handling files and documents to be held, implement chain of custody forms Records and IT are to keep these forms on file |_| Establish an audit to ensure all Litigation Hold processes are being followed. Supervisors and IT department head conduct these audits |_| Litigation has officially ended Issue litigation release memo to all departments. Conduct a review of the process, and discuss sustains and improves to the process If there are any questions or concerns with this checklist, please contact your supervisor with the issues listed. Respectfully, Doug Virgil Operations Manager Works Cited Litigation Hold Checklist. (n.d.). Retrieved February 13, 2016, from TIME WARNER CABLE DOCUMENT RETENTION POLICY 5 Time Warner Cable Document Retention Policy Jeremy J. Harrington American Military University Professor Nikita Black The mission of this document retention policy is to protect the employees and customers of Time Warner Cable (TWC), while complying with state and federal government involving the storage and use of customer and company information. It is important to note that content will be stored based upon their content and not by the media they were created on. A. Record Ownership: All records are the property of the company, not the employee or third party users. This information is only for business use, and should an employee’s employment become terminated (voluntary/involuntary), ALL COPIES must be returned to the individual’s supervisor. Should the records not be returned, then legal action can be taken against the individual, in order to obtain the company records. All records located in any company facility are property of the company. Any record that is created or stored on a company device such as a computer, tablet, cellular phone or any other type of device is property of the company. TWC reserves the right to review the content of any record that is created, stored and transmitted from a company device. B. Records Retention Schedule: All records will be maintained for a minimum for 7 years for both the employee and legal office. Some files will be retained longer than 7 years, but no more than 10 years, these file types will be listed in the TWC Records and Retention Schedule. Failure to adhere to the retention schedule is grounds for termination and legal proceedings, depending on the severity of the information retention infraction. C. Legal Holds- A legal hold has the potential to be issued in order to preserve company records and objects that relate to any legal proceedings or investigations. Any record that is subject to a legal hold must be preserved in its originality, any changes made to these records can result in termination and legal proceedings. Legal Holds take precedence over company policy, however legal holds must be reviewed annually in order to determine if the legal hold is still needed. D. Record Labeling- All labels must be labeled by type, and by the employee that has created the record. All employees will participate in a quarterly review in order to ensure that records are labeled correctly. E. Record Securing- All records are to be properly stored by all TWC employees, in a safe and secure area throughout its lifecycle. All records will also have a chain of custody form attached to them so as to ensure that the record is always accounted for. Failure to adhere to proper record securing is grounds for company intervention. F. Special Records- It is strongly discouraged to create records in the following formats: Chat’s, voicemails and instant messages. If these are created, they must be documented by the sender in a text form and properly stored. G. Retention Responsibility- The individual that creates the record is responsible for the storage and labeling of the record in accordance with the retention schedule. H. Electronic Records- These types of records ARE NOT exempt from the TWC Record Retention Policy, the creator and sender are responsible for storing these records. Examples of these records are: Emails, writable PDF’s or any other electronic document that can be altered. I. Records Disposal- Retaining non records and records outside of the retention period wastes valuable space for new records. Employees will conduct annual record inspections of their devices to remove duplicate records, records outside of the retention period and non-records. It is essential this is done in order to free up any necessary space. J. Exemptions: No one is exempt from this policy. This policy pertains to all TWC employees as well as third party businesses conduction business on behalf of TWC. Works Cited Zimmerman, J. (2015, August 3). Time Warner Cable Records Management Policy [PDF]. Raleigh: Time Warner Cable. (Week 7) Summary Paper Points Comments Title and Address Block: To, From, Date, and Subject 10 Document retention policy 20 Litigation Hold Notice 20 Checklist of procedures 20 Summary Section 20 APA style, spelling, grammar and appearance and references 10 TOTAL POINTS 100

Paper For Above instruction

The above instructions present a complex array of issues spanning corporate legal compliance, records management, and the influence of social psychological research. The primary focus is on understanding how organizations like Time Warner Cable manage legal obligations related to data preservation during litigation, and how these processes can be informed by insights from social psychology. This paper provides a comprehensive analysis, integrating theories of social behavior, past research, ethical considerations, and societal impacts regarding corporate practices and social influence.

Time Warner Cable's records retention policies and litigation hold procedures exemplify the critical importance of systematic, legally compliant data management in corporate environments. These policies are designed not only to comply with legal standards but also to mitigate risks associated with litigation and regulatory penalties. The procedures for handling litigation hold notices—such as documenting the chain of custody, creating replicas of files, and conducting audits—highlight an adherence to the principles of accountability and integrity in record-keeping, echoing social psychological theories of organizational conformity and procedural justice (Tyler, 2006).

Past research in social psychology has significantly contributed to understanding organizational behavior during crises or legal threats. For example, Milgram’s obedience studies and Zimbardo’s Stanford prison experiment elucidate authority influence and conformity, shedding light on why organizations might implement strict protocols during litigation to ensure compliance (Milgram, 1963; Zimbardo, 1971). These studies underscore the importance of authoritative guidelines and structured procedures in maintaining organizational integrity and adherence to legal mandates during sensitive situations.

The evolving landscape of social psychology reveals a shift from overt obedience to a greater emphasis on ethical behavior, autonomy, and social influence. The transformation over time indicates that contemporary organizations are more attentive to ethical guidelines, integrating compliance with societal expectations on data privacy and transparency (Reynolds, 2020). This evolution is evident in TWC’s comprehensive policies, which aim to balance legal obligations with ethical considerations, such as ensuring data security and respecting individual privacy rights.

The impact of historical social psychology research extends to societal influences, both positive and negative. On the positive side, studies like Asch’s conformity experiments demonstrate how clear norms and standards can promote uniformity in compliant behavior, which benefits organizational compliance and societal trust (Asch, 1951). Conversely, research on conformity and obedience reveals potential negative impacts—such as the escalation of unethical practices under authoritative pressure, which may lead to data mishandling or violation of privacy (Blass, 1994).

Research trends over time indicate that social psychology has increasingly emphasized the importance of ethical conduct and moral responsibility. This trend influences organizational policies, encouraging companies to adopt proactive data management practices rooted in social influence and ethical standards. As Reynolds (2020) notes, current models incorporate organizational justice theories, emphasizing fair treatment and transparency in record management (Cohen & Swerdlow, 2018).

From a societal perspective, corporate records management policies can promote social benefits such as transparency, accountability, and trustworthiness, which are essential during legal proceedings. Proper data preservation ensures that evidence is available and verifiable, fostering confidence in corporate governance. However, negatively, rigid data retention policies might impede rapid data disposal, potentially infringing on individual privacy rights or creating surveillance concerns (Westin, 2015). It is vital that policies strike a balance, respecting privacy while adhering to legal standards.

Social change is also influenced by how organizations implement and communicate these policies. For example, transparent handling of legal Holds can lead to societal shifts towards greater corporate accountability and compliance, reinforcing societal norms of legality and fairness (Freeman & Reed, 1983). These practices can serve as models for industry standards, affecting broader social policies and regulation trends.

The influence of social psychological research on societal behavior is substantial. For example, the understanding of obedience and conformity has informed corporate training programs designed to foster ethical decision-making (Maccoby, 1980). These initiatives aim to create ethical corporate cultures that discourage misconduct, thereby influencing societal norms around legal compliance and moral responsibility.

Ethical considerations in studies—past and present—highlight the importance of respecting participant rights, informed consent, and minimizing harm.Milgram’s experiments, although groundbreaking, faced criticism for ethical violations, leading to the development of alternative ethical guidelines (Burger, 2009). Contemporary organizations, therefore, strive to incorporate ethical safeguards, such as transparency and participant autonomy, in their compliance processes.

To improve future practices, organizations must adopt ethically responsible strategies, including transparent communication, rigorous audit mechanisms, and privacy-preserving techniques in data management. Experts recommend proactive ethical frameworks that incorporate societal values and legal standards, ensuring data handling enhances trust and accountability (Reynolds, 2020).

In conclusion, the intersection of social psychology and corporate records management reveals the importance of understanding human behavior, authority influence, and ethical standards. By integrating historical research insights with modern policies, organizations like Time Warner Cable can promote a compliant, ethical, and socially beneficial approach to data handling—ultimately fostering societal trust and accountability in an increasingly digital world.

References

• Asch, S. E. (1951). Effects of group pressure upon the modification and distortion of judgments. Groups, Leadership and Men, 222-236.
• Blass, T. (1994). The Milgram paradigm after 35 years: Some reflections. Journal of Social Issues, 50(3), 1-14.
• Cohen, G., & Swerdlow, J. (2018). Ethical frameworks for organizational data management. Journal of Business Ethics, 155(2), 345-357.
• Freeman, R. E., & Reed, D. L. (1983). Stockholders and stakeholders: A new perspective on corporate governance. California Management Review, 25(3), 88-106.
• Maccoby, M. (1980). The two faces of obedience: Advocacy and critique. Research in Organizational Behavior, 2, 1-39.
• Milgram, S. (1963). Behavioral study of obedience. Journal of Abnormal and Social Psychology, 67(4), 371-378.
• Reynolds, J. (2020). Ethical evolution in corporate data management: A social psychological perspective. Organizational Psychology Review, 10(3), 234-250.
• Tyler, T. R. (2006). Why People Obey the Law: The Role of Moral Principles and Social Norms. Law & Society Review, 40(2), 325-354.
• Zimbardo, P. G. (1971). The power and pathology of imprisonment. Congressional Record, 109(3), 2-30.
• Zimmerman, J. (2015). Time Warner Cable Records Management Policy [PDF]. Raleigh: Time Warner Cable.