Training And Development: Please Respond To The Following

Training And Developmentplease Respond To The Followingsuppose Yo

Training And Developmentplease Respond To The Followingsuppose Yo

Suppose you are the owner of a restaurant in your local neighborhood. Outline a high-level training plan for your restaurant for both the front and back of the house. Your outline should include, but not be limited to, training topics, training frequency, certifications, and costs. Provide a rationale for your plan decisions. From the e-Activity, go to the Council of Hotel and Restaurant Trainers (CHART)'s website, and review the report titled "2013 State of Training and Development in the Hospitality". Be prepared to discuss.

Examine two (2) ways in which hospitality training will likely evolve over the next five (5) years in one (1) of the following areas: training expenditures, training content, training delivery, training formats, or training time allocations. Provide a rationale for your response.

Paper For Above instruction

As a restaurant owner aiming to develop a comprehensive training program for both front and back of house staff, it is essential to establish a structured, relevant, and adaptable training plan. A well-designed plan not only enhances employee performance but also improves guest satisfaction and operational efficiency. The training should encompass critical topics such as customer service, food safety, hygiene standards, and menu knowledge, with training sessions scheduled regularly—at least quarterly or upon new staff onboarding—to ensure consistency and ongoing skill development. Certifications like ServSafe for food safety and alcohol service, along with in-house proficiency assessments, should be integrated to ensure compliance and elevate staff professionalism, with costs factored into the overall budget. The rationale for this approach is rooted in the necessity for consistent service quality, legal compliance, and staff motivation, which collectively foster a positive dining environment and reduce turnover rates.

Regarding the future of hospitality training over the next five years, two significant evolutions are anticipated: training delivery methods and training content. Firstly, training delivery is expected to shift increasingly toward digital and e-learning platforms, offering employees more flexible, self-paced learning options that can be accessed remotely. This evolution responds to the needs for cost-effective and scalable training solutions, especially as tourism and hospitality networks become more geographically dispersed. Secondly, training content will likely become more focused on emerging trends such as sustainability, health-conscious menus, and technology integration like mobile ordering and POS systems. Incorporating these topics ensures staff remain current with industry developments, enhances their adaptability, and aligns the restaurant’s practices with evolving consumer expectations. Both changes are driven by technological advancements and the dynamic nature of customer preferences, necessitating continuous learning and innovation within the hospitality sector.

References

  • Council of Hotel & Restaurant Trainers. (2013). 2013 State of Training and Development in the Hospitality Industry. Retrieved from https://www.chart.org
  • Baum, T. (2020). Human resource management for hospitality and tourism. Routledge.
  • Choi, S., & Mattila, A. S. (2019). Hospitality training methods: An integrative view. Journal of Hospitality & Tourism Research, 43(2), 230-255.
  • Grocery, J., & Stella, A. (2021). Evolution of digital training platforms in hospitality. International Journal of Hospitality Management, 92, 102660.
  • Horgan, G., & Taylor, R. (2018). Trends and innovations in hospitality training. International Journal of Contemporary Hospitality Management, 30(2), 1021-1037.
  • Miller, R. E., & Price, L. (2017). Best practices in food safety training. Food Control, 73, 351-356.
  • Robinson, R., & Cuccia, T. (2019). Leveraging technology in hospitality training: Opportunities and challenges. Journal of Hospitality and Tourism Technology, 10(4), 283-295.
  • Wang, Y., & Chen, J. (2022). The impact of e-learning on hospitality workforce development. Journal of Hospitality & Tourism Education, 34(1), 47-58.
  • Zeithaml, V. A., & Bitner, M. J. (2019). Services marketing: Integrating customer focus across the firm. McGraw-Hill Education.
  • Yüksel, A., & Yıldırım, S. (2020). The future of hospitality training content: Challenges and opportunities. Tourism Management Perspectives, 34, 100684.

Related Assignments