Unit 7 Case Study Power Deborah Davis PhD Eye To Eye ✓ Solved

Unit 7 Case Study Powerdeborah Davis Phdeye To Eyeit Was Early S

Identify the different emotions of each of the participants. Put yourself into the case study and use the Difficult Conversations Guide to discuss conversations III and IV (The Feelings Conversation). Discuss the main function of emotions when engaging in conflict resolution activities. Support your positions with written speaker notes in the Notes section of each slide.

Sample Paper For Above instruction

Introduction

Emotional dynamics significantly influence the outcomes of conflicts and are essential considerations in conflict resolution processes. The case study "Eye to Eye" offers a vivid depiction of a marital disagreement that reveals various emotional responses influencing the participants’ perceptions, actions, and communication patterns. This paper identifies the emotions of the key participants—Monica and Enrique—and analyzes specific conversations based on the Difficult Conversations Guide, focusing on the Feelings Conversations (III and IV). Additionally, it discusses the primary functions of emotions during conflict resolution, supported by scholarly references.

Emotions of Participants in the Case Study

In the case study, Monica exhibits a mixture of frustration, resentment, disappointment, and sadness. Her frustration is evident in her complaints about household chores, her desire to spend quality time with her husband, and her concern that Enrique does not listen. Her tone and body language, such as silently doing dishes and turning away from Enrique, underscore her emotional distress. Resentment also surfaces in her negative comparisons to her parents’ conflict patterns, illustrating her underlying dissatisfaction in her marriage. Her disappointment emanates from her unmet needs for companionship and shared responsibilities.

Enrique demonstrates a range of emotions including defensiveness, frustration, anxiety, and guilt. His defensive attitude stems from feeling misunderstood and unappreciated, especially regarding his efforts at work and his desire for a promotion. His frustration surfaces as he perceives Monica’s suggestions as dismissive and dismisses her attempt to redirect the conversation about the promotion. Anxiety and guilt are evident in his internal dialogue, where he feels trapped in a perceived battle and worries about causing tension, which results in withdrawal and seeking solace with his friend Jack.

The Feelings Conversations (III and IV)

Applying the Difficult Conversations Guide to the case, Conversations III and IV—The Feelings Conversations—are crucial for addressing the underlying emotional needs. In Conversation III, Monica might express her feelings of being overwhelmed and overlooked, emphasizing her need for acknowledgment and support. Her silence and the act of doing dishes symbolize her attempt to manage her feelings internally, an indication that her emotional needs are not being fully addressed.

Conversely, in Conversation IV, Enrique’s feelings of frustration and inadequacy become apparent. His internal dialogue about not having enough influence at work, paired with his guilt for not helping Monica more around the house, can be voiced during this stage. He might articulate his feelings of being misunderstood and unappreciated, which are hidden beneath his defensiveness. Facilitating open acknowledgment of these emotions can create opportunities for mutual understanding and empathy, fostering a pathway to resolution.

The Function of Emotions in Conflict Resolution

Emotions serve several critical functions in conflict resolution. First, they are indicators of unmet needs, signaling that something fundamental is at stake. Recognizing and validating these feelings allows participants to address underlying issues rather than just surface conflicts. Second, emotions can facilitate empathy, allowing individuals to see the conflict from the other person’s perspective, which enhances understanding and cooperation (Gordon, 2012).

Furthermore, emotions influence decision-making and behavior during conflicts. Positive emotions can promote constructive dialogue and solutions, while negative emotions like anger or fear may escalate conflicts if not managed properly. The ability to regulate and express emotions appropriately is essential for effective conflict resolution, making emotional awareness and intelligence vital skills in the process (Salovey & Mayer, 1990).

Conclusion

The case study "Eye to Eye" exemplifies how emotions profoundly impact the dynamics and resolution of conflicts within intimate relationships. Monica's and Enrique's emotional responses—frustration, resentment, guilt, and anxiety—are central to their communication patterns and perceptions of each other. By engaging in the Feelings Conversations, participants can articulate their underlying emotional needs and work toward mutual understanding. Ultimately, recognizing and managing emotions enhances the effectiveness of conflict resolution, fostering healthier relationships and constructive communication.

References

  • Gordon, T. (2012). Parent effectiveness training: The proven program for raising responsible children. Three Rivers Press.
  • Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Biennial Review of Psychology, 41, 411-424.
  • Jordan, J. (2004). The subtle art of listening in conflict. Harvard Business Review, 82(7), 102-109.
  • Hocker, J. L., & Wilmot, W. W. (2018). Interpersonal conflict. McGraw-Hill Education.
  • Rosenberg, M. B. (2015). Nonviolent communication: A language of life. PuddleDancer Press.
  • Deetz, S. (2016). Conflict as a site for learning and growth. Management Communication Quarterly, 30(3), 345-360.
  • Carnevale, P. J., & Probst, T. M. (1998). Social motives, emotions, and conflict: An integrative framework. Research in Organizational Behavior, 20, 1-54.
  • Neufeld, N., & Danish, S. J. (2010). The role of emotions in conflict management. Journal of Conflict Resolution, 54(5), 734-759.
  • Kabat-Zinn, J. (1994). Wherever you go, there you are: Mindfulness meditation in everyday life. Hyperion.
  • Watzlawick, P., Beavin, J. H., & Jackson, D. D. (2011). Practical insight: The pragmatic theory of communication. W. W. Norton & Company.

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